Insurance Professional – Sales and Service

USAA

Insurance Customer Service Representative assisting USAA members with insurance policies and products. Providing customer service and sales support for military community in San Antonio office.

Posted 7/24/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJunior💰 $45,010 - $46,010 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Property & Casualty insurance, providing accurate advice and solutions while effectively managing member interactions across multiple channels. Maintains compliance with licensing and regulatory requirements while ensuring a high-quality member experience.

Highest-signal resume keywords

Property & Casualty LicenseCustomer Service ExperienceInsurance KnowledgeCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance QuotingPolicy BindingBilling ManagementUnderwriting KnowledgeCoverage ProvisionsRisk AssessmentTime ManagementOrganizational Skills

Soft Skills

Critical ThinkingEffective Communication

Tools & Technologies

Contact Center SystemsMultiple Software Navigation

Certifications & Qualifications

Property & Casualty License

Industry Keywords

Personal Lines InsuranceMember ExperienceNeeds-Based SalesCompliance Policies

About the role

Key responsibilities & impact

Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
Also, maintain respective trailing documents for all states.
Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services.
Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
Maintain required Property & Casualty license and state registrations.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

High School Diploma or GED equivalent
Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.
Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.)
Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries.
Effective time management and organizational skills.
Successful completion of a job-related assessment may be required

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education