AVP, Technology Observability Platforms

USAA

AVP, Technology Observability Platforms at USAA defining observability strategy. Responsible for observability platforms, event management capabilities, and operational transparency.

Posted 7/24/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $195,230 - $351,410 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in establishing and driving enterprise observability programs, focusing on reliability engineering, operational excellence, and technology transformation. Capable of influencing technology strategy and fostering a culture of continuous improvement through effective leadership and collaboration.

Highest-signal resume keywords

Observability Program DevelopmentTelemetry Architecture ExpertisePeople Leadership in TechnologyOperational Risk ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Observability StandardsIncident Quality ImprovementOperational IntelligenceAutomation FrameworksMetrics DevelopmentPerformance MonitoringService Degradation PreventionDashboard DevelopmentOperational AnalyticsRisk Compliance

Soft Skills

Influencing Senior ExecutivesTeam BuildingCoaching and DevelopmentStrategic Partnership ExecutionContinuous Improvement Advocacy

Industry Keywords

Site Reliability EngineeringTechnology InfrastructureOperational ResiliencyDigital Experience MonitoringComplex Regulated Environments

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Drive the adoption of observability standards, tooling and instrumentation practices across the technology organization
Establish observability capabilities that enable the early detection and prevention of service degradation, reducing both customer and business impact
Execute strategic partnerships with Infrastructure Engineering, Cybersecurity, Application Development leaders and technology vendors to improve availability and resiliency of business-critical services
Drive measurable improvements in incident quality and operational responsiveness ensuring observability capabilities support rapid identification of service disruptions, performance degradation, and emerging operational risks
Serve as the senior observability authority for the enterprise, influencing technology strategy, architecture decisions, and operational excellence initiatives
Champion a culture of reliability engineering, observability-by-design, automation, and continuous improvement
Establish alert standards that ensure actionable, prioritized and context-rich notifications for operational teams
Create self-service observability capabilities that accelerate engineering onboarding and reduce operational friction
Establish operational intelligence capabilities that transform data into actionable insights for engineering, operations, cybersecurity and executive leadership
Measure and improve developer and engineer productivity through automation, standardized telemetry frameworks, and reusable platform capabilities
Develop enterprise-level dashboards, reporting frameworks, and health indicators that provide visibility into reliability, resiliency, operational risk, and technology performance
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
10+ years of progressive technology leadership experience in observability, site reliability engineering, operations engineering, technology infrastructure, or related disciplines
6 years of people leadership experience in building, managing and/or developing high-performing teams
Proven success establishing enterprise observability programs and operating models within complex, highly regulated environments
Deep understanding of telemetry architectures, including metrics, logs, traces, events, synthetic monitoring, digital experience monitoring, and operational analytics
Experience leading technology transformation initiatives focused on reliability, resiliency, operational excellence, and engineering productivity
Demonstrated ability to influence senior executives and drive cross-functional adoption of enterprise technology standards
Advanced experience developing outcome-based metrics and executive scorecards tied to operational performance and business value.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education