Senior Digital Product Manager – Investment Services

USAA

Digital/Technical Product Manager Senior at USAA developing customer service experiences for the investment business across platforms. Collaborating with cross-functional teams to implement digital products on time and within budget.

Posted 7/24/2026full-timeSan Antonio • Florida, Texas • 🇺🇸 United StatesSenior💰 $114,080 - $218,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital/Technology Product Management, focusing on developing and enhancing customer service experiences through innovative solutions and effective communication with cross-functional teams. Proficient in Agile methodologies and Human Centered Design principles to optimize digital processes and drive performance metrics.

Highest-signal resume keywords

Digital/Technology Product ManagementAgile MethodologiesUser Experience DesignProcess EngineeringCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital StrategyExperience DesignJourney MappingCompetitive AnalysisResearch/TestingSituation AnalysisLean Product DevelopmentLean Portfolio ManagementAnalytics

Soft Skills

CollaborationInfluencingPresentation SkillsProblem Solving

Industry Keywords

Key Performance IndicatorsKey Risk IndicatorsMember ExperienceCross-Functional Team Collaboration

About the role

Key responsibilities & impact

working across the entire end-to-end member experience for USAA’s Investment business
develop and enhance differentiating customer service experiences spanning multiple platforms
designing and developing new automated chat responses, new IVR responses, voice-to-chat solutions and other capabilities that span a suite of member-communications across channels
partnering with cross-functional team members for USAA’s investment business
building and executing the new experiences, on time and within budget
managing the Digital Processes for specific value streams within the ISCO portfolio
facilitating the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
collaborating with internal stakeholders and partners to tackle complex and challenging problems
optimizing and improving existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)

Requirements

What you’ll need

Bachelor's degree OR 4 years of relevant education and/or experience
6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery, as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education