USAA

Analyst

• Identify and manage existing and emerging risks that stem from business activities and the job role
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
• Follow written risk and compliance policies, standards, and procedures for business activities
• Lead teams on project management, system change management, business rules and analysis and development, product development, product maintenance, service delivery and changes to existing systems/applications
• Ensure change control processes and procedures encompass and/or adhere to enterprise or industry guidelines or best practices
• Review post implementation documentation for lessons learned and recommend procedural or process updates for future initiatives
• Provide subject matter expertise in development of creative solutions for business requirements or product offerings; advice on strategic and tactical solutions
• Work with LOBs, vendors, and other internal resources to define business requirements and coordinate system enhancements to achieve LOB, CoSA or enterprise objectives
• Analyze options to determine the best course of action to resolve or prevent future system outages or production issues
• Present recommendation and execute required actions
• Provide guidance to staff and assists management with workflow/workload schedule
• Summarize insights from analysis and use findings to develop business rules

Senior Business Rules Analyst

Product Manager

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value
• Owns and maintains a prioritized work backlog for one or more Agile teams
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area
• Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk
• Leverages existing change management routines, as needed
• Executes robust test plan (user acceptance testing, production validation)
• Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Development Product Owner I

Recruitment

• Identifies and builds community partnerships to generate candidates in alignment with the organization's hiring and program objectives.
• Develops and implements creative sourcing strategies to proactively identify candidates and assemble pipeline of talent for open positions.
• Performs full life cycle recruiting using various recruitment methods.
• Partners with internal and external partners to establish community networks and relationships in support of military, diversity and/or college hiring requirements.
• Follows up on all submitted candidates in a timely manner and ensures that the Applicant Tracking System (Workday) is kept up to date.
• Develops compelling job posting descriptions to attract talent and differentiates USAA from competitors.
• Keeps candidates continually advised with high-touch communication throughout the hiring process.
• Negotiates salary per job requisition within approved range.
• Forecasts and handles talent pool size to fulfill workforce plans and hiring objectives.
• Collaborates with hiring managers and/or coworkers to maintain compliance within external and internal regulatory agencies.
• Builds candidate pools to meet hiring requirements through leveraging their technical expertise.
• Consults with hiring leaders and internal partners to proactively identify strategies.
• Applies knowledge of relevant human resources disciplines, specifically employment law, policy, and procedures.
• Ensures risks associated with business activities are effectively managed in accordance with policies and procedures.

Corporate Recruiter – Mid-Level

Financial Crime

• Utilizes advanced analytics to assess future risk, opportunities, and effectiveness and translates results into meaningful solutions to enhance decision making.
• Assesses and mitigates exposures through the identification of key and emerging risks in alignment with the risk strategy and appetite.
• Applies knowledge to produce analytical material for discussions with cross functional teams to understand complex business objectives and influence solution strategies.
• Produces and communicates analytical content for discussions with cross functional teams, governance committees and business process owners to influence business strategies.
• May create statistical reporting and financial analysis to forecast results for required stress test scenarios, including analyzing and challenging stress testing results and partnering with relevant functions to validate those results.
• May engage in model validations, produce model validation reports, measure and aggregate model risks, and/or report on model issues to committees, auditors, and regulators.

Quantitative Risk Analyst – AML Modeling

Software Engineer

• Directs team (including employees and third-party suppliers) to design/develop, manage, and implement projects on schedule, within budget, with quality workmanship that conforms to defined plans and specifications and meets enterprise project standards and objectives.
• Prepares and presents executive updates regarding project schedules including cost and timeline status, and risk mitigation.
• Reviews project plans, drawings, and specifications, etc., to become knowledgeable of the scope of work, the area of potential challenges, opportunities for improvement in quality and/or value, cost or schedule.
• Performs reviews, when needed to serve as owners’ decision authority on options presented by managed service project managers.
• Coordinates and oversees building engineering studies and facility condition assessments and is responsible for developing plans to address findings.
• Provides leadership, oversight, technical expertise and guidance on complex problems, consultant agreements and studies for workplace and engineered systems as needed.
• Works in partnership with procurement to review legal contracts and provide recommendations.
• Creates policies and procedures including progress tracking procedures and planning tools.
• Coordinates efforts between strategy, planning, and operations staff to ensure a smooth transition during project lifecycle.
• Manages relocation services for enterprise efforts, to include moves, warehousing and minor construction efforts.
• Routinely meets with stakeholders to monitor organizational and standard changes, to ensuring expectations are met.
• Oversees interactions with regulatory agencies.
• Provides training, as needed, for staff to promote effective performance and professional growth.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Engineering, Design and Construction Services

• Facilitates day-to-day execution of product initiatives, enhancements, and minor launches ensuring alignment with strategic objectives
• Prepares performance inputs and historical analysis to report key metrics
• Identifies trends, variances, and potential issues and advises the Product Manager and Director on information impacting their business goals
• Manages and responds to information requests from internal partners
• Formulates responses to member inquiries elevated by Member Contact teams
• Works with the broader product team to research internal and external information and conduct data analyses to assist with product feasibility
• Prepares materials for governance forums, leadership reviews, and partner meetings
• Partners with the Product Manager in the development of product dashboards and metrics
• May draft product communications and internal reference materials
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Product Management Advisor – Bank

Vice President

• Oversees and leads the development of a product segmentation strategy for Alliance Services
• Manages the P&L for multiple, complex Alliance and internal relationships and high-value products
• Drives and manages effective delivery of sales support to all distribution channels
• Establishes a business model based on fundamental drivers
• Leads the development and implementation of an effective segmentation strategy
• Manages 3rd Party Relationships
• Oversees and ensures risk assessments are completed
• Develops strong interactions and communications to report on the health and status of the product portfolio
• Drives identification and prioritization of innovative products
• Leads a team to deliver growth and profit plan

AVP, Alliance Performance Management – Executive Level

• Leads, mentors, and oversees a team of recruiters.
• Builds and maintains strong relationships with business leaders.
• Develops and executes recruiting strategies aligned to business goals.
• Assesses team performance against key metrics.
• Leverages data and analytics to track key recruiting metrics.
• Identifies opportunities to streamline recruiting processes.
• Champions the effective use of recruiting technologies.
• Manages the recruiting budget for assigned business lines.
• Ensures all recruiting activities comply with applicable laws and regulations.
• Ensures risks associated with business activities are effectively identified and controlled.

Recruiting Manager

• Leverages expert business, analytical and technical knowledge within Financial Crimes to lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Serves as a subject matter expert in multiple areas of focus and drive conversations around technical solutions to create more effective strategies, systems, processes, or resources which benefit the business needs.
• Develops and monitors progress of strategic plan for opportunities and adjusts to rapid changes in the environment.
• Effectively communicates with Fraud Strategy teams and stakeholders and implements business strategy and aligns with the company's overall goals.
• Leads discussions within a single vertical (or area of focus) that are responsible for executing the fraud strategic plan that will result in both the short and long-term growth of the business.
• Leads large scale implementations and projects that impact managed tools.
• Leads cross functional teams to improve, synchronize, and integrate process controls and automation.
• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Fraud Strategy Analyst Lead – Member Protection, Member Identity and Access Management

Engineer

• Design, develop, code, and test complex technical solutions
• Investigates and resolves complex application and system technical problems and production issues through solving techniques.
• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.
• Prepares and installs complex solutions by resolving and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Participates in design reviews and learns key system design principles.
• Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Oracle Cloud Apps Engineer – Mid Level

• Lead agile teams assigned to developing solutions for implementing the Bank’s business objectives aligned to the department and company strategy.
• Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes.
• Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
• Manage project assignments and prioritize work for Agile teams.
• Oversee deliverables to ensure they are progressing in a timely manner and are aligned to objectives.
• Make data driven decisions as needed related to funding and resource allocation.
• Lead positive team dynamics, encourage collaboration and drive achievement of goals and OKRs.
• Ensure that assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
• Apply expert knowledge and remove escalated impediments to the team’s success and assist in conflict resolution, issue and dependency management.
• Coordinate, coach, support and guide leaders and teams in Agile principles, values and practices.
• Proactively communicate project status updates to all stakeholders, including senior leadership.
• Build consensus with alliances across the organization.
• Share information about the portfolio’s output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
• Build and oversee a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.

Director, Bank Agile Product Management

Business Operations

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Lead Business Process Owner – Casualty Claims Litigations

Technical Product Manager

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities into initiatives and drives execution strategy.
• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with relevant stakeholders.
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses.
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to report on product and experience performance against KPIs/KRIs.

Digital Product Manager Lead – Personalization, Next Best Action

• Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineer’s customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
• Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Assists in identification of business unit and business process risks across assigned activities.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Process Owner – I, IP Experience Management

• Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.