US Foods

Sales

• Drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues.
• Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
• Review orders placed through US Foods Online to ensure accuracy / completeness.
• Provide administrative support to Territory Managers and District Sales Managers as needed.
• Escalate issues to appropriate parties as necessary to ensure appropriate responses.
• Promote Customer engagement with US Foods.com as a source for order entry as well as Value-added Services.
• Maintain ownership of all follow-up communication from escalated inquiries.

Sales Coordinator – Bilingual: English/Spanish

• Drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner
• Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA)
• Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
• Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary.
• Provide administrative support to Territory Managers and District Sales Managers, as needed.
• Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.

Sales Coordinator, Bilingual – English/Spanish

• Oversee a group of Territory Managers (TMs) in the selling of the Company's products and services
• Direct TMs against opportunities in closing and account acquisition.
• Provide coaching, mentoring, and training to TMs to achieve sales objectives.
• Submit and administer annual street sales operating plan and budget, tracking performance against plan.
• Assist in coordinating product cuttings and demonstrations; develop sales and marketing strategies.
• Conduct periodic Customer Business Reviews to identify customer needs.

District Sales Manager

Customer Support

• Provide contact and liaison between National Sales customers and the sales team and internal departments.
• Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
• Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
• Back up to Sales Coordinator roles.
• Receive inbound calls and place outbound calls to customers to provide information about products and services and take orders.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers.
• Process pickup requests from customers and National Sales team.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Customer Service Representative – National Sales

Program Manager

• Works with stakeholders to ensure the process for the Innovation Program supports organizational objectives
• Acts as the organizational conduit for all program planning, analysis, and completion including postmortem
• Responsible to ensure Innovation deliverables are met through program plan management, forecast, program check-ins and stage-gate meetings
• Collaborates with cross-functional teams and stakeholders to drive collection of forecast requirements for new products
• Supervision of workstreams and communication on key decisions and risks
• Identifies and helps to drive process improvements to mitigate current and potential program risks

Innovation Program Manager

Account Manager

• Be the Customer Champion : Own and nurture the customer relationship in a team based selling model.
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed.
• Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business.
• Effective time and territory management is critical.
• Team Based Selling : Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening.
• Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases.
• Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process.
• Competitive Advantage: Know the market conditions and product innovations, and competitors' products, prices, and sales.

Territory Manager

Analyst

• Responsible for the collection, review and financial analysis of logistics data and dedicated carrier proposals to support decision making
• Assists in maximizing supply chain efficiency through the effective modeling and design of inbound transportation routes
• Perform complex calculations for inbound conversions to measure net income per engineered route and summarize weekly pipeline potential and activated inbound route status
• Work under the guidance of senior team members to execute project efforts
• Support development and performance of inbound logistics through daily data analysis of relevant freight and vendor data
• Provide profitable net income and service recommendations to supply chain stakeholders
• Support the development and maintenance of logistics databases within the logistics department
• Utilize financial, logistical, and procurement databases/systems to assist in freight reporting and ad hoc route analysis
• Perform detailed analysis and provide KPIs/metrics to department leadership

Logistics Analyst

• Drive supply chain cost improvement and performance of inbound logistics through daily data analysis of relevant freight and vendor data
• Provide creative and insightful lane recommendations and options to stakeholders based on data analysis and route optimization output
• Leverage Llamasoft transportation optimization software to engineer optimal fleet trucking routes for USF locations and dedicated 3rd party hubs
• Own the development and maintenance of freight information for assigned lanes / geographies
• Model lane solutions supporting net freight income targets and service level improvements for the inbound supply chain
• Serve as subject matter expert regarding process and procedures for reviewing and approving optimal route opportunities, logistics systems and workflows as it relates to freight conversion
• Utilize financial, logistical and procurement databases/systems to assist in for the development, analysis and modeling for load related supply chain efficiency improvements
• Manage communications with field or other internal / external stakeholders under limited guidance of senior team members

Senior Logistics Analyst

• Own and nurture the customer relationship in a team based selling model
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed
• Your success will be measured by selling to customers, increasing case growth, and acquiring new business
• Deliver impactful sales presentations and tailor your sales approach to individual customers
• Manage time and territory effectively
• Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening
• Work closely with marketing, supply chain and customer service to ensure seamless product delivery
• Develop new business by identifying prospective customers utilizing market intelligence databases, business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot problems during the order process
• Know market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services
• Drive personal motor vehicle to conduct regular check-ins, site visits and follow-ups to ensure customer satisfaction

• Drive results as the first point of contact for assigned Territory Managers and Customers.
• Provide administrative support to Territory Managers and District Sales Managers, as needed.
• Engage in regular phone conversations with customers, including taking orders and resolving issues.
• Review orders placed through US Foods Online to ensure accuracy/completeness.
• Escalate issues to appropriate parties as necessary to ensure appropriate responses.
• Maintain ownership of all follow up communication from escalated inquiries.
• Take personal responsibility for continued professional development.

• Daily Operations – 5% Focus on the timely and accurate completion of transactional support including, but not limited to: Service queue: Monitor AC service queue and take ownership of assigned AE requests Corporate requests: Monitor customer requirements for assigned AEs / customers provided from USF’s National Sales corporate office (Air Traffic Control-ATC). Take timely and accurate action as directed
• Sales Support – 70% Sales planning: Participate in weekly AE collaboration calls, proactively monitor assigned AE’s planned customer visits / activities, and take actions to drive profitable growth Customer impressions: Contribute to the company's outbound customer impression goals by initiating pre-planned customer interaction Reporting and analytics: Produce and analyze customer-specific reports to facilitate the following opportunities: maximizing customer’s contracted product utilization, decreasing slow/dead inventory, improving service levels, tracking complicated orders (customer events, large special orders) Customer business reviews (CBRs): Prepare CBRs for AE’s upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales; Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolution Customer product / services: Utilize customer relationship management platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF’s e-commerce platform to present opportunities to customers Customer profitability: Make informed product conversion recommendations to AEs to drive profitability; leverage product research on key attributes (nutritional’s, price, EB, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer’s forecasted volume to Replenishment (DCTs), and updating customer lists / order guides Customer rebates: Analyze quarterly bank statements and other rebate programs to identify opportunities to grow profitable sales, make recommendations to AE and customers Customer promotions (Limited Time Offers - LTOs): Coordinate and track LTOs and new/discontinued items in conjunction with other functions Customer shopping lists: Set up and proactively maintain customer’s master shopping lists and/or order guides to prevent out-of-stocks during customer’s ordering cycle; partner with Merchandising to find acceptable customer product substitutes Customer proprietary inventory: Monitor customer’s proprietary slow moving and dead inventory. Produce product listings and usage to AE and customer. Make recommendations to convert slow items to USF’s exclusive brands to optimize customer’s service level General ledger coding: Set up and maintain General ledger Coding and Invoice Sequencing based on customer-specific requirements Customer pricing / credits: Resolve customer pricing concerns with Customer Operations. Upload mass credit/debit requests, as needed. New customers: Partner with cross-functional partners to ensure timely and accurate new customer set-up, on-boarding, and maintenance Prospective customers: Analyze prospective customer’s product requirements and produce recommended order guides Other duties as assigned
• Customer Retention – 20% Identification of at-risk customers: Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to AEs of at-risk accounts to be fed into SOS processes and Customer Satisfaction routine
• Personal Development – 5% Engage in formal US Foods performance management programs Actively participate in personal development through conversations with leadership and contributing to the creation of individual development plans Attend sales meetings to keep apprised of sales strategies and product trainings / cuttings to develop and grow product / vendor knowledge Relationships Internal: Customer Contact personnel, National Sales, National Credit, National Customer Maintenance, Merchandising, Replenishment, Revenue Management/ Pricing, Warehouse, Transportation, Finance/Inventory Control and other functions as required External: US Foods Customers and vendors

Account Coordinator – National Sales

• Own and nurture the customer relationship in a team based selling model.
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed.
• Your success will be measured by selling to customers, increasing case growth, and acquiring new business.
• Deliver impactful sales presentations and tailor your sales approach to individual customers.
• Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening.
• Ensure seamless product delivery working closely with marketing, supply chain and customer service.
• Develop new business by identifying prospective customers.
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process.
• Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
• Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction.

Territory Manager, North Denver Metro

Manager

• Achieve all safety, service, and cost targets in the warehouse.
• Lead with a safety mindset that ensures that every US Foods associate remains injury free.
• Oversee and develop Warehouse Managers through one-on-one coaching, training on policy and procedures, assisting in problem resolution.
• Oversee and develop all warehouse associates by discussing performance with Warehouse Managers and creating plans to address gaps.
• Drive associate engagement and retention, and create a culture that embodies US Foods values.
• Create a cohesive organization by keeping lines of communication open and directing workforce to ensure efficient workflow.
• Build high-performing teams by reviewing staffing requirements and monitoring the interviewing and hiring of warehouse personnel.
• Develop production flow processes and identify process improvement and cost reduction strategies.
• Identify and stop waste, and improve processes to complete work more safely and efficiently.
• Approve operation plan for daily loads in conjunction with Warehouse Managers.
• Monitor operational data, including inventory losses, production goals and safety reports.

Senior Manager – Day Warehouse

• Own and nurture the customer relationship in a team based selling model.
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed.
• Measure success by selling to customers, increasing case growth, and acquiring new business.
• Deliver impactful sales presentations and tailor sales approach to individual customers.
• Work collaboratively with Specialists to assist with top penetration opportunities and new accounts opening.
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process.

• Be the Customer Champion : Own and nurture the customer relationship in a team based selling model.
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed.
• Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business.
• Effective time and territory management is critical.
• Team Based Selling : Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening.
• Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases.
• Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process.