Unum UK

Data Scientist

• Lead the design, development, and deployment of advanced statistical, machine learning, and AI solutions—including LLM-powered applications—to solve complex business, workforce, and organizational challenges.
• Translate ambiguous business and HR questions into well-defined analytical approaches, scalable data products, and decision-support tools.
• Design and oversee end-to-end data science workflows, including data extraction (e.g., enterprise data warehouses), validation, modeling, deployment, and performance monitoring.
• Integrate data from multiple internal and external sources to create modeling-ready datasets, reusable data assets, semantic layers, and metadata frameworks that enable scalable and self-service analytics.
• Develop and productionize predictive and prescriptive models to explain outcomes, forecast behavior, and identify risks and opportunities.
• Build and deploy advanced AI solutions using modern frameworks (e.g., LLMs, embeddings, RAG architectures), and lead experimentation and rapid prototyping to evaluate emerging capabilities.
• Embed analytics and AI solutions into business processes through automation, system integration, and near real-time data capabilities.
• Partner with HR Business Partners, talent leaders, executives, data engineering, and IT teams to deliver actionable insights and ensure alignment with architectural, security, and data quality standards.
• Provide technical leadership across data science initiatives, ensuring consistency with best practices, methodologies, and quality standards.
• Communicate complex analytical insights and AI concepts clearly to non-technical stakeholders, influencing strategic and operational decision-making.
• Mentor and coach junior team members, elevating team capabilities in AI, machine learning, and analytics best practices.
• Ensure adherence to responsible AI principles, including data privacy, bias mitigation, security, and ethical use of employee data.
• Stay current on emerging AI and analytics trends, proactively identifying opportunities to incorporate new technologies into enterprise use cases.

Senior Data Scientist – AI, People Analytics

Consultant

• Provide timely, clear medical direction and opinions to team partners
• Partner/consult with fellow medical consultants when appropriate
• Apply medical knowledge to determine functional capacity
• Provide relevant medical education and knowledge to others
• Perform telephone contacts with the insured’s healthcare providers
• Make timely and appropriate referrals for second opinion reviews
• Demonstrate ability to manage and complete high volumes of assigned work
• Receive feedback and follow through with appropriate behaviors/actions

Medical Consultant

• Reviewing, analyzing and interpreting vocational and medical information
• Engaging employers, claimants, healthcare providers and internal resources to facilitate return to work and stay at work services
• Application of vocational knowledge through assessment and synthesis of claim file information

Vocational Rehab Consultant

Customer Success Manager

• Provide leadership, management, and oversight in the Client Success Organization.
• Lead front line teams and/or managers who are critical to providing strong service to customers, brokers, and partner areas.
• Develop strategic service solutions that meet diverse marketplace needs.
• Direct the day-to-day support for field services and direct support to Unum and Colonial Life sales teams, field agents, brokers and others across products, services, & segments.
• Manage internal and external customer expectations through project planning and partnering efforts throughout the corporation.
• Collaborate with internal and field partners to drive persistency objectives, facilitate a feedback/adjustment model, develop, and implement strategic initiatives that improve CSAT, operational effectiveness and service quality.
• Analyze, drive, and implement process improvements centered-around ease of doing business, service excellence, training, and knowledge management.
• Collaborate with inter-department key operations to ensure achievement of scorecard metrics, business continuity and forecasted/real-time adjustments to service model requirements.
• Communicate trends and root cause; create solutions to prevent future occurrences.
• Act as an advocate for the field offices by surfacing trends/sales barriers/service model breakdowns to appropriate partners.
• Recruit, lead, mentor, and provide development for assigned personnel to foster and create a strong work environment for an organization of customer facing employees and ensure strong leadership succession planning.
• Provide project support and resources for key strategic initiatives as both SME and decision maker.
• Implement and effectively manage organizational change. Communicate and build support for corporate mission and objectives.
• Identify and manage risks, resolve conflicts and remove barriers that impede the area’s ability to achieve goals and performance expectations.
• Provide direction and decisions to expedite resolution of field issues and support in policy decisions.
• Interface across levels and departments to mobilize commitment and ensure timely and appropriate assistance to mediate customer’s needs as well as ensure customer and client satisfaction and alignment with policies, procedures, goals, and objectives.
• Review, investigate, resolve, respond, and serve as the subject matter expert in resolution of service questions and issues from the field, as well as internal departments and external clients.
• Provide block management for over 75,000 customers of varying complexity, working with the field offices/management, Implementation, Underwriting, ICS and other Home Office areas to resolve problems and/or strengthen customer relations

Director, Client Success

Human Resources

• Develop in some cases, and implement in other cases, HR strategies and action plans that are aligned to and drive achievement of business objectives.
• Drive talents plans aligned with and provide input into the organization’s change management plans, including stakeholder analyses, communications and training plans, risk identification and mitigation plans, transition plans, and measures of success.
• Act as a coach and advisor to business change leads, senior leaders and managers to help them fulfill their change leadership roles and build change agility in the organization.
• Use data and analytics to drive talent discussions and influence the organization.
• Help drive enterprise HR initiatives in the organization and ensure the organization’s talent plans align with enterprise-wide HR strategies and programs, working closely with other HR Partners (Staffing, Benefits, Training, Compensation, Employee Relations) as needed.
• Identify and share strategies and solutions that may be implemented in other business areas to improve organizational effectiveness with business heads and HR colleagues; drive implementation where appropriate.

Director, HR Business Partner – Technology

IT Support

• Define and evolve the enterprise AI architecture strategy and standards
• Be the enterprise architecture representative in AI governance committees and directly contribute to governance frameworks and enterprise standards.
• Ensure enterprise AI capabilities are aligned to business outcomes and enterprise priorities
• Design scalable, modular, and secure agentic AI solutions
• Establish reference architectures, reusable patterns, and enterprise platforms to industrialize AI capabilities at scale (primarily cloud-based / hyperscaler capabilities)
• Align AI architecture with enterprise capabilities and technology roadmaps
• Evaluate emerging technologies and guide tool/platform selection to ensure cost-effective, future-ready solutions
• Continuously maintain and update the enterprise AI platform roadmaps as the technology and industry capabilities evolve
• Ensure consistent adoption of architecture standards across delivery teams
• Lead architecture governance, compliance, and quality (design-time and runtime performance)
• Influences senior leaders and drives alignment across stakeholders
• Partner with business, product, and technology leaders to translate strategy into execution
• Guide and mentor architects and technical leaders while being a champion of disciplined architecture practices across the organization
• Drive continuous improvement through learnings from implementation and solution delivery
• Define business outcomes, use cases, and success metrics; support AI business cases
• Partner with the enterprise data team to ensure availability, governance, and compliance of data required for AI solutions
• Lead evaluation and selection of foundation models (LLMs, etc.) based on business fit and cost
• Oversee model training, validation, and risk assessment (e.g., bias, hallucination)
• Define deployment approaches and support enterprise adoption and change management
• Establish monitoring frameworks for performance, drift, and continuous improvement
• Ensure alignment with responsible AI principles (fairness, transparency, accountability) and regulatory requirements
• Partner with risk, legal, and compliance teams to mitigate AI-specific risks (e.g., bias, model drift, data leakage)
• Establish clear roles, responsibilities, and oversight mechanisms for AI solutions

AVP, AI Enterprise Architecture

Compliance

• This position is an individual contributor role accountable for driving and implementing the daily operations that support the Regulatory team’s core accountabilities
• Responds to routine inquiries and requests from state insurance departments, other state and federal regulators, and others both within and outside the Enterprise
• Researches, reviews, and applies laws, regulations, and bulletins
• Suggests appropriate actions in response to regulatory directives, bulletins, and data calls
• Provides subject matter expertise on new product development initiatives and responds to requests for product customizations for specific customers
• Responsible for drafting contract text and maintaining drafting history
• Handles both routine and non-standard regulatory filings, such as product form and rate filings and single-case filings
• Coordinates, investigates, and responds to consumer and insurance department complaints and regulatory market conduct exams
• Supports and delivers results for project initiatives, within established timeframes and quality measures
• Summarizes and communicates issues to appropriate operational business partners
• Develops and maintains positive customer relationships, both internal and external
• Executes on the implementation of operational improvements and service enhancements

Regulatory Analyst

Actuary

• Demonstrate commitment to career development and growing financial acumen by pursuing actuarial credentials and membership in the Society of Actuaries
• Prepare and analyze intermediate level data for use in actuarial experience studies, valuation or pricing projects
• Assist in maintenance of pricing and underwriting tools and provide support for helping others understand underwriting case specific issues by answering technical questions
• Develop reserve factors
• Develop experience analysis reviews
• Assist in maintaining valuation system
• Assist in preparation of financial reports, tax returns and state filings as needed
• Learn current pricing models and risk management practices
• Contribute to product development and re-pricing initiatives
• Communicate research results to manager both in written format and orally
• Prepare routine reports
• Continuous assessment of established training and work processes to identify areas for effectiveness and efficiency improvements.
• Contribute to operating effectiveness through information sharing, suggested process improvements and effective implementation of change
• Communicate trends and issues identified and proactively recommend resolutions to management
• Work on special projects that require actuarial research and analysis which may involve partnering with other business areas both in and out of finance.
• Continuously build a specialized working knowledge of the company operations, systems and in the actuarial discipline
• May perform other duties as assigned

Actuarial Assistant, Actuarial Development Program

Learning and Development

• Leverage expertise in instructional design, content development, and writing to create engaging digital learning experiences.
• Collaborate closely with Learning and Customer Operations partners to design and deliver effective digital curriculums.
• Design and develop instructional content including storyboarding, learning materials, etc.
• Conduct needs assessments and analyze learner requirements to create tailored learning experiences.
• Collaborate with subject matter experts to ensure content accuracy and relevance.
• Consult with stakeholders to offer expert advice on instructional design and solutions.
• Utilize various instructional design models and methodologies to create effective learning solutions.
• Manage projects efficiently, demonstrating strong organizational skills to meet deadlines and deliver high-quality results.
• Develop assessments and evaluations to measure learner competency and the effectiveness of learning programs.
• Continuously improve and update existing learning content based on feedback and performance data.
• Responsible for facilitating in-person training for employees at all levels, as needed.

Instructional Designer

Backend Engineer

• Supporting Unum’s Total Leave teams through deep expertise in Fineos and custom Fineos development
• Researching and evaluating third-party and cloud technologies to drive efficient integrations and modernize solution capabilities
• Building and/or configuring software solutions within their business portfolio with little to no oversight
• Collaborating with their agile team members and leveraging unit testing and continuous integration
• Estimating work required to deliver software features
• Applying critical thinking skills to solution design and implementation for delivering business value
• Mentoring Software Engineers and Associate Software Engineers.

Software Engineer II – Java/J2EE

DevOps Engineer

• Collaborate across teams to deliver a high-quality Developer Platform.
• Design, build, and support robust and secure automation solutions.
• Advise on, and support delivery teams with, CI/CD pipelines and SDLC tooling.
• Adopt, demonstrate, and encourage good DevOps and Platform Engineering practices.
• Take technical leadership of projects and coach/mentor other engineers.

Senior DevOps Engineer

• Serves as the product’s main point of contact for Brokers, Plan Administrators, insureds and vendors; develops strong collaborative partnerships within the team, across functional areas and with external customers
• Actively participates in customer relationship management
• Manages enrollment events, including tracking of application and census information as needed; audits deduction files to ensure monthly ongoing accuracy of billing following enrollment
• Performs monthly audits, such as enrollment activity, appropriate premium remittance, and accurate allocation
• Responsible for the servicing of customer and internal partner requests to include inbound/outbound calls, email inquiries, service requests and general mail
• Clearly communicates information about products, administrative processes and rate increases to internal and external constituents; proactively identifies and recommends effective solutions
• Responsible for ensuring that accurate and timely coverage and administrative changes within multiple legacy systems are completed
• Analyze requests for changes to ensure understanding of intended change
• Manages overall accounting for all assigned customers, including Due & Unpaid premium and Suspense by ensuring that premium is allocated timely and appropriately
• Performs monthly audits on all accounts that have balances or credits due and partners with policyholders, brokers, and field office Client Managers to ensure that issues are communicated and resolved timely and accurately
• Upholds Unum LTC’s strict guidelines on past due premium, which includes taking appropriate collections action and scheduling termination dates for policies that have balances due outside of grace period
• Identifies, develops, and communicates solutions for complex/customized billing or administrative changes
• Manage the offering of coverage and administration solutions that meet customer expectations
• Provide options in collaboration with internal/external partners and the customer which contribute to meeting the department’s goals.
• Effectively manage and collaborate with wide range of customers to ensure timely service, quality and customer needs are met or exceeded.
• Actively seek opportunities to implement changes which improve workflow, accuracy, reduction of operating costs, timeliness, productivity, and customer satisfaction

Account Services Consultant

Data Engineer

• Design, build and maintain data systems and pipelines
• Ensure data is accessed and utilized optimally for analytics or visualization/insight generation
• Build and execute data engineering approaches to support business priorities
• Integrate varying sizes of data from different sources (including Snowflake, Fineos, Web API and Teradata)
• Create data assets that conform to scalability, extensibility, performance and maintainability requirements for the problem at hand
• Understand and contribute to the evolution of the enterprise data architecture
• Support integration of solutions within existing business processes using automation techniques
• Provide support to lower level Data Engineer peers

Data Engineer I

• Architects are responsible for leading the creation and implementation of an Enterprise Architecture and associated artifacts
• Ensure the technical direction of applications and solutions strongly aligned with the business strategy
• Liaise with other Architects and technical leaders to ensure technical standards are applicable across multiple applications or business capability areas
• Ensure a cost-effective IT portfolio through enterprise reuse
• Manage multiple executive stakeholders within IT and within any assigned operating company
• Lead the activities of architects or technical leaders through direct or indirect reporting relationships
• Manage Architecture standards definition, compliance and governance
• Collaborate with multiple business and Technical stakeholders to create, maintain and iteratively implement a sustainable and future-proof set of Technology Roadmaps
• Resolve architectural uncertainties through prioritisation, planning, and execution of architectural sprints
• Responsible for design time and runtime quality of architectural designs and implemented solutions
• Coordinates the identification and assessment of new and emerging hardware, software and communication technologies
• Provide regular briefings and communications to Leadership, Management and Staff
• Champions Architecture, Technology and Innovation across the Enterprise.

AVP, Enterprise Architecture

Financial Planning and Analysis

• Responsible for complex preparation, analysis, and reporting of financial transactions in accordance with accounting standards, including US GAAP and Statutory standards
• Act as consultant providing financial support to business areas regarding accounting/tax implications of related business decisions
• Review existing accounting, financial reporting and administrative processes and procedures in an effort to streamline activities to increase productivity
• Research the impact to financial statements of potential changes to accounting rules proposed by accounting standards setters
• Lead and/or participate in business initiatives and projects
• Develop, implement, and communicate to management and senior management on various business topics including new accounting standards, financial impacts of business strategies, and process automation initiatives
• Liaise and coordinate with internal and external auditors
• Manage correspondence with government agencies
• Manage relationships with external partners such as accounting consultants, state regulators, and advocacy groups for insurance companies
• May actively participate in the hiring, development, performance, and compensation decisions affecting assigned staff
• Seek out and maintain cooperative, productive cross-functional partnerships throughout the global enterprise
• Work with external advisors on a broad range of projects, including mergers and acquisitions, compliance and reporting filings, and capital planning opportunities
• Direct maintenance of various systems and data assets that support the specific financial area(s) of responsibility
• Model positive change management, leading individuals and teams through new operating models and methodologies, creating opportunities for discussion and deliberation
• Direct resources and drive results to provide value-adding insights
• Take ownership for the outcome of their team’s work as well as their own efforts
• Provide coaching and mentoring to assist individuals in achieving their full potential
• Build bench strength and core competencies for the organization
• Maintain a strong, specialized working knowledge of Unum’s products, services and business processes