Unum UK

Business Analyst

• Collaborate with Product Owners to define, refine, and prioritize backlog items
• Write clear, concise user stories and acceptance criteria
• Ensure backlog items meet Definition of Ready/Done standards
• Analyze business processes and translate them into actionable requirements
• Support incidents and enhancement requests through ServiceNow
• Participate in daily stand-ups, backlog refinement, and planning sessions
• Coordinate and support acceptance testing and defect management
• Maintain accurate documentation and ensure ALM tools are up to date
• Serve as a bridge between business needs and technical solutions
• Contribute to continuous improvement of Agile and BA practices

IT Business Analyst II – Platform Integrations

General Counsel

• Enforces and defends Company’s interests in litigation and disputed matters; selects, assists and supervises outside counsel.
• Handles legal aspects of insurance regulatory matters pertaining to such diverse areas as market conduct examinations, rate and form filings and approvals, acquisitions and divestitures.
• Provides legal support to designated business units, manages workflow from and relationships with all levels of management of each unit.
• Prepares legally binding documents; drafts, negotiates and develops complex contracts and forms; may be responsible for state filings, approvals of contracts, rates and marketing materials, and systems implementation.
• Monitors and keeps legal management team apprised of and solicits their input as appropriate on significant legal issues.
• Analyzes and formulates company’s position on legislation/regulations.
• Serves as a legal advisor to business units responsible for litigation, product development, claims, underwriting, sales, distribution, corporate, and marketing initiatives (etc.) for all product lines offered by all domestic (U.S.) companies.
• Incorporates and applies ERISA, federal and state tax laws and regulations, insurance laws and regulations, and employee benefit laws affecting insurance, as well as new and emerging areas of the law like e-commerce and privacy, to business plans and objectives.
• Identifies law-related training needs of Company personnel; develops and delivers training through various mechanisms including written materials, classroom and staff presentations.
• Ensures that all business clients give appropriate attention to the Code of Conduct.
• May perform other duties as assigned.

AVP, Counsel

Risk

• Lead risk, resilience, and performance oversight and advisory consultation across business functions to identify risks requiring mitigation and performance gaps requiring improvement
• Directly or indirectly lead a team responsible for reporting, analysis, and day-to-day activities including operational, quantitative, GAAP/statutory accounting, general ledger processes, and performance reporting
• Develop and enhance integrated ERM and EPM programs in collaboration with cross-functional teams
• Provide coaching and mentoring to build bench strength and core competencies across the organization
• Model positive change management, guiding teams through new operating models and methodologies
• Maintain comprehensive knowledge of Unum Group’s operational, financial, and performance functions, processes, and systems
• Promote program visibility and maintain productive cross-functional partnerships across the enterprise
• Act as a strategic consultant providing financial, operational, and performance support to business areas
• Govern and maintain compliance with corporate policies, procedures, controls, and external regulatory requirements
• Present reporting and analysis to senior management, identifying trends and recommending actions
• Monitor industry trends, regulatory changes, and emerging risks to assess business impacts
• Lead or support annual risk and resilience planning, including Business Impact Analysis (BIA) and performance forecasting
• Provide crisis/incident response leadership aligned with corporate responsibilities
• Design and facilitate scenario analysis, assessments, training, and exercises; oversee issue tracking and resolution
• Monitor risk, resilience, and performance indicators to identify critical success factors and drive improvement
• Promote a risk-aware and performance-driven culture through educational campaigns and leadership engagement
• Champion front-line risk ownership by empowering business units to identify, assess, and manage risks within their operations, ensuring alignment with enterprise risk appetite and performance goals
• Ensure a strong, diverse talent and leadership pipeline to meet aggressive business objectives
• Lead and participate in review boards, committees, and working groups for risk, resilience, and performance
• Perform managerial, operational, and administrative tasks in a timely fashion
• Provide after-hours support as needed
• Travel may be required.

Director, Risk and Resiliency

Financial Planning and Analysis

• Provide leadership on highly complex accounting and financial activities and contributions across the finance organization
• Responsible for the entire accounting cycle including technical research, implementation of new accounting standards, reviewing financial statements, reporting results to leadership, and overseeing department initiatives and process improvements
• Implementation and oversight of SOX controls
• Keeping abreast of Statutory, SEC, and FASB developments
• Collaboration with subject matter experts
• Quality financial analysis that grounds business decisions
• Coordination with external partners such as external auditors, state regulators, or accounting service providers
• Direct or indirect management responsibility for professional staff

Manager – Financial Reporting

Administrative Assistant

• Provides administrative services for manager and staff
• Maintain manager’s calendar, schedule meetings, travel, hotel and transportation accommodations, and expenses as requested
• Open and review all mail directed to manager/department
• Proactively partner with manager for meeting preparation, developing Word, Power Point or Excel documents as needed as well as meeting room set up and catering needs
• Participate in the development and contribute to a variety of routine and adhoc reporting and database needs (e.g., quarterly newsletters, SharePoint)
• Support budget planning and preparation and ongoing tracking, review, and research of issues/discrepancies
• Perform other administrative duties, such as meeting and greeting visitors, answering/screening phone calls, ordering and maintaining supplies, and ensuring equipment is working properly

Operational Administrative Assistant

Human Resources

• Provide consultative guidance on policies, performance management, and disciplinary issues.
• Assist managers and employees in addressing performance and misconduct concerns by providing HR consultation on the performance management process, interpersonal issues, ethics matters, and terminations.
• Exchange pertinent information and expertise with Legal, Leave and Disability, Corporate Investigations, Compliance and Security on a timely basis to facilitate the success of client and organizational needs.
• Upskill managers on coaching techniques and equip them to have difficult conversations.
• Conduct investigative interviews regarding performance concerns and allegations of minor types of misconduct.
• Manage case volumes received through the ServiceNow portal.
• Identify and escalate trends to ER leadership.
• Support ER team members with investigations stemming from complaints and allegations related to discrimination, unfair treatment, sexual harassment, and retaliation.
• Respond to Unemployment Insurance Hearing cases.
• Assist ER leadership with reporting and project work as assigned.
• Assists in the creation of training modules and educational tools on topics related to Employee Relations, including harassment, performance management, and management of time off.

Employee Relations Consultant

Manager

• Responsible for leading the Network Recruiting Team recruiting for Unum’s proprietary PPO Dental and Vision Networks
• Provides daily leadership to the Dental and Vision Network Recruiters and the Recruiter Support Specialists to maintain and reach Unum’s network goals and objectives
• Supports strategic initiatives and works closely with key internal and external stakeholders in alignment with Unum’s outlined network strategy and financial targets
• Delivery of annual recruiter territory planning recommendations and approach
• Support discount depth modeling and metrics analysis for OON claims savings in alignment with Unum’s strategic and financial targets
• Support setting goals for team members and execute on a compensation plan that is aligned to individual, team and organizational goals
• Monitor individual and team production for both quality, production volumes and OON claims savings to ensure strategic and financial targets set by the leadership team are achieved
• Provide coaching to improve individual and team performance
• Perform in-field evaluations and training for field recruiters, creating opportunity for improvement and identifying best practices
• Responsible for reviewing and providing sign-off on field visit plans
• Responsible for monitoring network growth and retention to ensure growth and persistency goals are being met
• Ensure that all regulatory and group performance guarantees related to network size and adequacy are tracked and communicated

Manager, Network Development

Underwriter

• Demonstrate expert risk evaluation, selection and retention of profitable business within assigned authority limits
• Partner with Company sales teams, brokers and all internal partners
• Assist with the training, technical development and mentoring of other underwriters
• Lead and influence others in the organization to support change and drive profitable results
• Consult with sales and service partners to provide the products and plan options that best meet the needs of customers
• Evaluate and select risk to ensure the profitable acquisition of new cases and the continued profitable retention of in force cases
• Conduct high quality risk assessments on all cases to assure business guidelines, target profit and metrics are met
• Identify and analyze risk trends, making recommendations for addressing these

Underwriting Consultant

• Report and analyze inforce premium and persistency trends
• Reconcile and balance accounts related to the financial area
• Make appropriate recommendations for efficiencies
• Maintain integrity of data in various systems
• Analyze financial data and prepare related reports
• Conduct special studies and lead projects
• Produce results to solve problems with minimal support
• Communicate issues identified and recommend resolutions
• Maintain specialized working knowledge of Unum’s products
• Mentor and oversee work of less experienced team members

Senior Financial Analyst

• Work closely with a Product Owner, Scrum team, and business partners to turn business needs into clear, actionable user stories and requirements
• Help ensure the team has a well‑prepared backlog, support sprint planning and refinement sessions, and assist with demos and solution validation
• Maintain a holistic understanding of the IT Delivery roadmap and ensure changes are accurately reflected in backlog tools to support automated roadmaps, reporting, and metrics
• Ensure product and adoption KPIs can be effectively measured within development and delivery activities by identifying needed data points early in the agile process
• Maintain a clear understanding of client personas and use them to refine work items and ensure alignment with customer needs
• Ensure integrity of work items as they are decomposed and refined across the backlog hierarchy, identifying gaps, descoping risks, or needs for additional requirement gathering
• Ensure key information needed for Product Owner prioritization is current, accurate, and available in usable formats
• Ensure functional and non-functional requirements are clearly represented and documented in the product backlog
• Ensure backlog items meet the Definition of Ready/Done and align with enterprise planning horizons, maintaining high content quality and data integrity
• Identify, gather, and analyze data from relevant sources to support processes impacted by new solutions
• Select and use the most effective techniques and tools (e.g., BlueWorks for process mapping, Excel) to represent and trace business requirements
• Model best practices aligned with product-area methodologies (e.g., Customer Journey, Agile, Program Execution Framework)
• Continuously improve and expand tools and practices within the Business Analysis discipline
• Mentor peers on business analysis best practices, tools, and emerging market or technology trends
• Conduct industry research and apply insights to business context and solution design
• Ensure documentation and change controls are in place for production deployments and transition to production support teams
• Elicit requirements using appropriate techniques (personas, user stories, story maps) and partner with Product Owners to create and elaborate backlog items with clear acceptance criteria
• Collaborate with Product Owners to groom and prioritize backlog items
• Lead the creation of concise, effective user stories and ensure acceptance criteria clearly reflect stakeholder intent
• Define detailed design and acceptance criteria for user stories on a just‑in‑time basis
• Review acceptance criteria with engineers and testers to ensure clarity, testability, and alignment with automated testing practices
• Coordinate or support acceptance testing with business partners and the agile team
• Lead story decomposition and process mapping to ensure the right level of detail for planning
• Collaborate with the agile team, Scrum Master, and Product Owner during planning to agree on sprint deliverables
• Maintain detailed knowledge of assigned business processes and suggest improvements
• Gather requirements related to personas and user experiences; support information architecture and partner with UX to ensure an excellent user experience
• Evaluate native capabilities of third‑party or cloud solutions; configure layouts, workflows, reporting, and dashboards when applicable
• Support internal test execution, including documentation, defect tracking, and troubleshooting
• Collaborate with architects, engineers, and testers to ensure delivered features meet or exceed Product Owner expectations; contribute to solution design discussions
• Maintain accurate, up‑to‑date information in ALM tools and communicate progress, plans, and impediments during daily stand-ups

IT Business Analyst II – Harmony Colonial Life Products

Consultant

• The Technology Consultant is the primary resource for technical questions regarding support in the planning, design and ongoing maintenance of all Enrollment Technologies’ support systems work processes and procedures.
• Manages, defines and prioritizes all enrollment system change requests.
• Ensures that technology subject matter experts work with IT and/or CPO to implement system change requests and updates in a timely manner.
• Enrollment hardware research, implementation and support to include the management of the laptop lease program, Hot Swap/Spare program, laptop rental program and hardware/service vendor negotiations.
• Negotiation and management of contracts, licenses, hardware and software agreements
• Partners with management on regular basis to understand and implement short-term tactical goals and long-term strategic needs of all enrollment support systems.
• Ensure that the systems support team partner with the Enrollment Technologies Help Desk such that the Help Desk is informed of all support systems development and enhancement work.
• Ensure that the systems support team partner with the departmental trainer to develop and implement training strategies for support system changes.

Enrollment Systems and Cloud Consultant

Database Administrator

• Managing procedures and tools required to support development and testing activities
• Assisting in all operational environments in the maintenance of production data and data archiving
• Functioning as a Subject Matter Expert (SME) for solving complex problems
• Supporting IMS and stored procedure calls
• Works with the Project Manager and Release Coordinators to control changes made to supported databases
• Support of day-to-day production, conversions, application and enterprise IT projects
• Disaster recovery
• Logical/physical database design and performance tuning
• Ability to troubleshoot IMS service calls from a host and distributed environment
• Provide on-call support on a rotational basis outside normal business hours as needed

Senior Mainframe Database Administrator, IMS

• Provide consultative guidance on policies, performance management, and disciplinary issues.
• Assist managers and employees in addressing performance and misconduct concerns by providing HR consultation on the performance management process, interpersonal issues, ethics matters, and terminations.
• Exchange pertinent information and expertise with Legal, Leave and Disability, Corporate Investigations, Compliance and Security on a timely basis to facilitate the success of client and organizational needs.
• Upskill managers on coaching techniques and equip them to have difficult conversations.
• Conduct investigative interviews regarding performance concerns and allegations of minor types of misconduct.
• Manage case volumes received through the ServiceNow portal.
• Identify and escalate trends to ER leadership.
• Support ER team members with investigations stemming from complaints and allegations related to discrimination, unfair treatment, sexual harassment, and retaliation.
• Respond to Unemployment Insurance Hearing cases.
• Assist ER leadership with reporting and project work as assigned.
• Assists in the creation of training modules and educational tools on topics related to Employee Relations, including harassment, performance management, and management of time off.
• May perform other projects and duties as assigned.

Business Intelligence Developer

• Conduct data profiling and analysis to evaluate data sources and determine the most appropriate source for business information
• Acquire, transform, and translate data into actionable dashboards, reports, algorithms, or datasets with minimal guidance
• Perform statistical analyses and present insights to help guide and advise leadership
• Collaborate with data engineers to perform data validation, testing, and quality assurance
• Continuously expand knowledge of the insurance industry and company data assets
• Work directly with internal customers to refine requirements and validate outputs to ensure solutions meet expectations
• Support monthly and quarterly reporting activities
• Complete frequent ad hoc data and reporting requests
• Maintain Tableau datasets and thoroughly document all associated processes
• Perform deeper‑dive analytical projects when requested
• Maintain two dashboards (one existing, one in development)
• Navigate ambiguity and resolve data inconsistencies as needed
• Manage increased reporting volume during renewal season
• Provide quarterly feedback to business partners to improve reporting
• Support ServiceNow data pulls and perform minimal Teradata‑related tasks

Business Intelligence Analyst I – Tableau, Excel, Salesforce Proficiency

Security Analyst

• Own the full lifecycle of user access — from IAM provisioning and access reviews to audit support and remediation
• Partner closely with engineers, auditors, and cross-functional teams across the enterprise to ensure secure, compliant access management
• Help engineer security solutions that protect Unum's information assets
• Deliver critical IAM capabilities to customers — spanning privileged account management across all platforms, access provisioning, and secure authentication protocols
• Maintain strong relationships with both internal and external audit partners
• Support the security tool portfolio and processes
• Participate in 24/7 on-call rotation

IT Business Analyst II – Platform Integrations

AVP, Counsel

Director, Risk and Resiliency

Manager – Financial Reporting

Operational Administrative Assistant

Employee Relations Consultant

Manager, Network Development

Underwriting Consultant

Senior Financial Analyst

IT Business Analyst II – Harmony Colonial Life Products

Enrollment Systems and Cloud Consultant

Senior Mainframe Database Administrator, IMS

Employee Relations Consultant

Business Intelligence Analyst I – Tableau, Excel, Salesforce Proficiency

Identity & Access Management Security Analyst II