LTC Wellness Manager

Unum UK

LTC wellness leader scaling clinical programs for Unum, a global employee benefits provider. Driving aging-in-place, care navigation, vendor performance, and measurable policyholder outcomes.

Posted 9/10/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesSeniorLead💰 $75,500 - $142,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex wellness programs, utilizing clinical insights to enhance member experiences, and ensuring compliance with legal and operational standards. Proven ability to lead cross-functional teams, manage vendor relationships, and drive measurable outcomes through data-informed decision-making.

Highest-signal resume keywords

Program ManagementClinical Assessment ExpertiseStakeholder InfluenceVendor ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Functional AssessmentCare ManagementProgram ImplementationOperational ImprovementAging ServicesPopulation HealthPerformance EvaluationRisk ManagementService Standards DevelopmentProgram Enhancement

Soft Skills

Critical ThinkingExecutive CommunicationNegotiationProblem-SolvingFacilitation

Tools & Technologies

Microsoft OfficeCRM PlatformsWorkflow ManagementCase Management SystemsAnalytics ToolsDigital Engagement Platforms

Certifications & Qualifications

Occupational Therapist LicensurePhysical Therapist Licensure

Industry Keywords

Long-Term CareWellness ProgramsAging in PlaceHome SafetyCaregiver SupportChronic ConditionsCare NavigationHealth AdministrationPublic HealthRehabilitation

About the role

Key responsibilities & impact

Own execution, ongoing evolution, and continuous improvement of complex, cross-functional long-term care wellness programs
Develop and maintain program roadmaps, implementation plans, operating models, workflows, decision frameworks, and success measures
Ensure programs have clear objectives, accountable owners, scalable processes, measurable outcomes, and consistent member and caregiver experiences
Use clinical, functional, cognitive, behavioral, environmental, and social insights to shape member journeys, assessments, service models, eligibility concepts, and interventions
Conduct or oversee telephonic engagement and assessments for higher-risk or complex members
Translate direct member experience into scalable program and process improvements
Establish and monitor KPIs including engagement, referral conversion, service utilization, completion, member experience, operational performance, risk outcomes, and financial value
Partner with Analytics and Finance to interpret results, identify trends, test assumptions, evaluate effectiveness, and provide leadership recommendations
Serve as business owner or primary operational lead for designated wellness vendors
Define vendor expectations, contribute to selection, monitor performance, lead governance discussions, resolve escalated issues, and drive corrective actions
Partner with Product, Technology, Digital Experience, and operations teams on requirements, enhancements, acceptance criteria, and implementation decisions
Lead cross-functional and external-partner work through influence, judgment, and stakeholder alignment
Lead operational readiness for new programs and material changes, including process design, communications, training, scripting, controls, documentation, and post-launch feedback
Provide data-informed updates and recommendations to senior leaders and stakeholders
Ensure leadership visibility into program performance, business value, delivery risks, and recommended decisions
Develop standards, playbooks, assessment guidance, and quality expectations; provide subject matter guidance, coaching, and informal mentorship
Ensure programs and member interactions comply with legal, privacy, compliance, clinical, information security, and vendor-management requirements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree required in Occupational Therapy, Nursing, Social Work, Gerontology, Public Health, Rehabilitation, Case Management, Health Administration, or a related clinical or health discipline; equivalent relevant experience may be considered
Master's degree in a related clinical, public health, business, or health administration discipline preferred
Active licensure as an Occupational Therapist (OTR/L) strongly preferred
Physical Therapist (PT) licensure highly valued
Expertise in functional assessment, aging in place, home safety, caregiver support, mobility, and independence
7+ years of progressive experience in clinical services, care management, wellness, aging services, rehabilitation, population health, insurance, or long-term care
3+ years of experience leading complex programs, implementations, pilots, products, operational improvements, or cross-functional initiatives from strategy through execution
Experience influencing stakeholders across business and technical functions without direct authority and communicating recommendations to senior leaders
Experience using performance data, member or customer insights, and financial considerations to evaluate effectiveness and make business recommendations
Experience managing external vendors, service partners, contracts, implementations, or performance governance preferred
Ability to create structure in ambiguous environments, manage competing priorities, identify risks and dependencies, and drive work to measurable outcomes
Advanced knowledge of aging, functional decline, caregiver needs, home safety, community resources, chronic conditions, cognitive impairment, and care navigation
Strong business acumen, critical thinking, executive communication, facilitation, negotiation, and problem-solving skills
Ability to translate clinical and member needs into scalable operating processes, product requirements, service standards, and program enhancements
Proficiency with Microsoft Office applications
Experience with CRM, workflow, case management, analytics, or digital engagement platforms preferred

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
Generous PTO, including paid time to volunteer
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits including health, vision, and dental
Insurance benefits including short- and long-term disability
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not