Client Consultant

Unum UK

Client Consultant providing customer service and consulting on employee benefits for Unum. Collaborating with business partners to enhance client satisfaction and resolve billing issues.

Posted 7/30/2026full-timeChattanooga • Louisiana, Maine, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $45,600 - $86,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and employee benefits administration, with a strong focus on problem-solving, relationship building, and effective communication. Proficient in managing client issues and utilizing technology to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceEmployee Benefits AdministrationProblem Analysis and ResolutionStrong Communication SkillsRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Comprehensive AuditsEnrollment Activity ManagementPremium RemittanceDigital Solutions TroubleshootingClient File Feeds Management

Soft Skills

Negotiation SkillsPersuasion SkillsCollaboration SkillsOrganizational SkillsTime Management Skills

Tools & Technologies

Technology UtilizationWorkflow Processes

Industry Keywords

Insurance BusinessHR AdministrationCustomer ResolutionConsultative Skills

About the role

Key responsibilities & impact

Analyze, communicate, and consult on various billing and service-related issues.
Educate customers, brokers and field partners on products and processes.
Work with brokers to resolve field issues related to clients.
Lead collaboration with business partners on administration and benefits processes.
Troubleshoot client file feeds or digital solutions.
Proficient in completing comprehensive audits including enrollment activity and premium remittance.
Manage competing accountabilities and prioritize client requests.
Own the prompt resolution of escalated client issues.

Requirements

What you’ll need

College degree preferred, or equivalent experience required.
3-5 years of experience in Customer Services, Employee Benefits or HR administration preferred.
Strong service with a track record of driving customer resolution.
Ability to utilize and leverage technology and systems.
Ability to research and analyze problems and develop and implement creative, customer-focused solutions.
Introductory knowledge of the insurance business and company's workflow processes preferred.
Effective relationship building and consultative skills.
Strong written & verbal communication, negotiation, and persuasion skills.
Excellent collaboration skills.
Solid organizational, planning, and time management skills.

Benefits

Comp & perks

Health, Vision, Dental
Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments