University of Arkansas System

General

• Provide specialized care for patients undergoing diagnostic and therapeutic endoscopic procedures in a high-acuity academic medical center
• Coordinate care for patients, triage patients, and work collaboratively with clinic providers, fellows, and staff
• Work with individual patients, their families, and providers of care to develop and implement individual health plans
• Collects and documents assessment data from patients and/or others per UAMS standard
• Develops patient's Plan of Care (POC) per department/unit standards utilizing assessment data
• Evaluates the progress of patients toward attainment of desired outcomes
• Administers medication following department/unit standards and Nurse Practice Act
• Verifies and evaluates care delivered to ensure it is consistent with patient and family centered care principles, practice standards and regulatory requirements
• Supports the integration of current evidence into nursing practices
• Promotes an environment conducive to positive educational experience for all students and staff
• Provides effective patient/family education/discharge planning
• Effectively collaborates and communicates with nursing staff at all levels, interdisciplinary teams, executive leaders, and other stakeholders
• Communicates care appropriately through documentation in the medical record
• Reports variances in care/ systems/ processes through the appropriate means
• Participates in recruitment/retention of staff
• Facilitates development and implementation of nursing practice standards that are evidence-based and in compliance with ANA standards
• May perform other duties as assigned

RN – Endoscopy

Assistant

• Promote academic excellence
• Provide patient care (when applicable)
• Search for translational opportunities
• Promote the health & wellness of Arkansans
• Provide coordination, continuity, and consistency in patient care, community outreach, research, and instruction
• Perform various responsibilities in the areas of patient care, medical education, and/or research
• Perform direct patient care, medical teaching, and research collaborations
• Engage in clinical care and/or scholarly activities that advance clinical medicine

Assistant Professor

• Schedule will be determined at hire based on team needs. Some evening and weekend hours may be required, depending on coverage.
• The Behavioral Health Specialist is housed within the Health and the Legal System (HEALS) Lab in the Department of Psychiatry and Behavioral Sciences.
• The incumbent will be assigned to grants and contracts within the team.
• Major responsibilities include providing assessment, brief intervention, treatment plan development, individual/group therapy, psychoeducational groups, crisis intervention, referral coordination, and administrative support as assigned.
• The incumbent will also maintain timely and meticulous documentation in all clinical and/or research roles.
• Assigned duties may occur in-person and virtually at the UAMS campus and/or at various locations in the community, including within jails and prisons.
• Exact assignments may change over time depending on funding and team needs; flexibility, willingness to continue to learn, and a team-focused attitude to assignments are requirements of the position.
• For all assignments, the incumbent must have an understanding of mental health diagnosis, assessment, and treatment, especially posttraumatic stress disorder and trauma sequelae more broadly, and substance use disorder.
• The incumbent must be willing to be trained in and administer structured assessments in addition to therapeutic services.
• Our team commonly uses manualized interventions, and we adhere to best practice guidelines for intervention, so an appreciation for evidence-based practice is required.
• Prior experience with Cognitive Processing Therapy, Dialectical Behavior Therapy, and other manualized evidence-based interventions is valued.
• This position requires the ability to interact and develop strong positive working relationships with a diverse group of professionals at all levels within the organization and the outside community.
• The incumbent will represent UAMS and HEALS Lab in a positive and professional manner and adhere to all best practices, guidelines, policies, and procedures as established.
• Willingness to undertake in-state travel to community sites is a requirement of the position.

Behavioral Health Specialist

Pharmacist

• Reviews and interprets prescriber's orders and detects appropriateness of therapy; prepares and dispenses medications.
• Prepares sterile admixtures using proper aseptic technique.
• Prepares chemotherapy according to departmental policies and procedures.
• Answers client questions regarding prescription renewal, dosage, and side effects.
• Serves as a primary or co-preceptor for rotational students; provides formal, in-depth training of students and new staff.
• Assists with the development of educational materials and in-services for staff development.
• Directs, advises, and instructs staff in assigned areas in all activities about job duties and functions.
• Assists leadership in all aspects of pharmacy operations in the area of assigned responsibility.
• Serves as a liaison between the pharmacy service line and the assigned practice area.
• Promotes a safe working environment by adhering to the UAMS patient safety plan.
• Ensures equipment and facilities are used, calibrated, and maintained properly.
• May perform other duties as assigned.

Pharmacy Specialist – Migraine Headache

Director

• Provide expert leadership in marketing analysis, strategic planning, development and implementation, and systems/process review.
• Oversee finance, human resources, asset utilization, regulatory compliance, and the education and research missions of Primary Care programs in Northwest Arkansas.
• Support community relationships, development work, Advisory Council requirements, and project obligations (e.g., Primary Care First, CPC+).
• Lead and chair committees as needed (Finance, Quality Improvement, Clinic Operations, etc.).
• Direct all business processes and financially related matters for an academic department in a community-based setting.
• Align goals and objectives with UAMS Health and REP strategic plans.

Senior Administrative Services Director

Accounts Receivable

• Supports all sections of the Clinical Outpatient Laboratory through proper phlebotomy techniques as well as proper specimen accessioning, processing, and related activities.
• Use of correct blood collection tubes, ordering correct test from requisitions.
• Match identifiers to information on requisition and labels.
• Obtain blood from patient using proper phlebotomy techniques for clinical or medical testing, transfusions, donation, or research.
• Resolve specimen and patient problems as they arise.
• Follows all UAMS Department of Pathology Policies and Procedures for blood collection.
• Obtains patient specimens at an acceptable rate.
• Greet patients and verify their identity.
• Adheres to lab policies, HIPAA, and Universal Precautions.

Associate Phlebotomist

• Producing quality images and providing patient care in the UAMS Breast Center
• Operates specialized radiologic equipment to perform high quality breast imaging exams including mammography and breast ultrasounds
• Maintains adequate level of supplies and keeps workspace clean
• Communicates mammography exam procedures to patients and enlists patient cooperation in positioning for radiological examination
• Provides patient education regarding mammography and breast health
• Assists with records management and scheduling appointments
• Obtains patient history and enters into Electronic Medical Records (EMR)
• Schedules exams and reviews previous records to determine correct studies are performed
• Ensures exams are completed and images are in Picture Archiving and Communication (PACS) systems
• Enrolls patients in BreastCare Program as appropriate
• Maintains knowledge of breast procedures including ultrasound biopsy, stereotactic biopsy, MRI guided biopsy, and needle localizations through continuing education and professional development
• Completes other duties as requested

Mammography Technologist – PRN

• Implements the nursing process to manage patient care problems of a complex and changing nature as demonstrated by documentation and observation.
• Assumes accountability and responsibility for all aspects of care for assigned group of patients, with respect for developmental level and age-specific issues.
• Administers medications, treatments, and performs procedures according to UAMS and Kids First policies.
• Evaluates children to identify signs of illness or injury and intervenes appropriately.
• Documents growth, nutrition, and health data, and evaluates for trends.
• Coordinates and completes nursing intake/ health assessment history and ongoing nursing assessments to monitor progress at established intervals.
• Maintains current and accurate records and ensures confidentiality.
• Demonstrates objective and family centered communication in documentation.
• Works to ensure coordination of care with other providers: Actively works with referral sources to coordinate care and communicate progress.
• Collaborates with Medical Director, Director of Nursing, Registered Dietitian, Primary Care Physicians, Subspecialty Providers, UAMS resources and others to inform, implement, and revise plan of care as needed.
• Develops and maintains close working relationships with clinic Director, Medical Director, Director of Nursing, and other clinic team members.
• Encourages families to take an active role in supporting their child’s development using principles of Family Centered Care.
• Engages families as part of the treatment team.
• Models positive communication.
• Other duties (oral and written) as assigned by supervisor, director and/or other Kids First leadership.
• May temporarily assume the duties of the Clinic Director in their absence.
• Integrates and shares knowledge related to clinical nursing practice: Supports the academic model of Kids First by participating in the training of students.
• Teaching/learning needs of patients and families are identified, addressed, and documented.
• Provides learning activities, including CPR classes, and acts as a resource for staff in the areas of health, safety, and infection control.
• Assumes responsibility for acquiring knowledge and experience to meet professional goals.

Clinical Nurse Coordinator

Representative

• Coordinate and enhance access to care for UAMS employees ensuring complete confidentiality
• Facilitate coordination of appointments and providers ensuring all special needs have been met.
• Greet and assist patients and visitors with courtesy and professionalism, both in-person and via digital/phone platforms.
• Respond to patient concerns, complaints, and feedback, ensuring timely resolution or appropriate escalation.
• Facilitate access to Smart Care services such as virtual visits, remote monitoring, online scheduling, or health education tools.
• Coordinate communication between patients, clinical teams, and administrative departments to support continuity of care.
• Document all interactions and service resolutions in patient experience or CRM systems accurately and confidentially.
• Provide patients with information about hospital services, policies, rights, and responsibilities.
• Support service recovery efforts by acknowledging issues, showing empathy, and taking ownership of solutions.
• Assist with patient satisfaction initiatives, surveys, and feedback analysis.
• Monitor wait times, patient flow, and service delivery to proactively identify and resolve service gaps.

Patient Relations Representative

Appointment Setter

• Answers telephones and coordinates appointments in a call center environment
• Supports patient care activities
• Schedules, reschedules, coordinates, and cancels appointments
• Inputs and/or updates accurate patient information
• Answers telephone in a professional and friendly manner
• Communicates accurate and complete information
• Maintains strict confidentiality
• Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills
• Performs other duties as assigned

Appointment Scheduler III

Technician

• This position is scheduled to work 40 hours per week with a standing tour of duty established in collaboration with the Principal Investigator (PI).
• The Research Technician will be responsible for providing support on research projects and/or federally-funded grants under the direction of the Principal Investigator (PI), Dr. Melissa Zielinski.
• Major responsibilities include recruitment, screening, assessment, and retention of human subjects research participants using multiple measurement modalities (structured and/or semi-structured interviews, self-report, behavioral observation, coding of administrative data);
• managing and aggregating data; and administrative support (e.g., organizing meetings, managing supplies).
• The successful candidate will lead and/or work closely with interdisciplinary staff/faculty/and student researchers and report directly to the Laboratory Manager.
• Willingness to undertake regular local, in-state travel (rarely, but occasionally, overnight) is a requirement of the position.

Research Technician

• The Kids First Clinic Director provides leadership and oversight of the daily operations of a UAMS Kids First site.
• This role ensures high-quality care and services are delivered in alignment with the Kids First model, core values, and mission, while fostering a supportive environment for children, families, and staff.
• Kids First is a compassionate, child-centered program dedicated to serving children with special healthcare needs, ages six weeks to five years.
• Within our pediatric day healthcare clinics, children with developmental delays and complex medical needs receive intensive, nurturing, and individualized early intervention services—laying the foundation for lifelong growth and success.
• Continually monitors all aspects of clinic operations to ensure they meet program standards including, but not limited to: enrollment, facilities, curriculum, intake, transition, clinical services, and family centered care.
• Handles problems and seeks solutions in collaboration with program leadership when problems arise.
• Supports the UAMS mission as a liaison with the community and its medical, educational, and civic components.
• Develops annual plan for community involvement, outreach, patient recruitment, and contact with referral sources.
• Ensures expenditures are within established clinic budget. Makes recommendations for annual budget.
• Within authorized limits controls purchases, approves payments, assures accountability.
• Recruits, interviews, and makes hiring recommendations for staff.
• Sets clear performance expectations based on program model, evaluates, monitors, and manages performance of staff; including productivity.
• Ensures staff competence through verification of licensure, skills validation, and ongoing education.
• Communicates and collaborates with Kids First Leadership Team, other clinic directors, stakeholders, and public.
• Models UAMS core values and Kids First Guiding Principles in all aspects of role.
• Demonstrates positive concern for parents and families served.
• Supports staff in establishing good relations with parents/families.
• Maintains sensitivity and open communication with parents and family members, in compliance with principles of Family Centered Care.
• Ensures clinic provides opportunities for family engagement, education, and involvement in their child’s care.
• Anticipates problems and works to resolve differences through active listening, open communication and appropriate problem-solving skills.
• Other duties as assigned.

Director, Kids First Clinic

• Oversee all front office processes at UAMS Family Medical Center – Pine Bluff.
• Develop, implement, and refine registration workflows including demographic verification, insurance verification, and copay collection.
• Ensure ongoing training and education for registration staff on scheduling protocols.
• Manage mail distribution to appropriate departments.
• Supervise and maintain adequate staffing levels.
• Direct all call center operations; develop processes and train call center staff on scheduling protocols.
• Ensure reminder calls for appointments and timely appointment recalls.
• Monitor call volume by operator; generate monthly reports for Administrative Director.
• Oversee call center work queues and service levels.
• Oversee clinic deposits, financial reporting, patient refunds, patient accounts, hospital and nursing home billing, medical records, referrals, scanning, and importing.
• Ensure staff adheres to UAMS and insurer deadlines relating to patient accounts and financial counseling.
• Supervise daily scanning/importing; ensure documents are imported within 48 hours.
• Oversee medical records to meet submission deadlines.
• Lead departmental procurement; manage purchase requisitions in compliance with policies and state procurement laws.
• Act as a liaison between vendors and internal departments; monitor order status, resolve issues, and guide stakeholders on procurement.
• Manage vendor contracts and agreements in Ntracts.
• Maintain effective vendor communication regarding requisition status, purchase orders, and shipping timelines.
• Identify and implement process improvements to procurement for efficiency and compliance.
• Plan and conduct hiring processes (interviews, screenings, hires), training, performance evaluations, and employee counseling.

Department Business Administrator

• Identify and collect copays, coinsurance, and past due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepares necessary documentation for daily deposits.
• Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in registration and front desk area.
• Recalls for well child appointments are completed quarterly.
• Front desk clinic closing required twice a week (Thursday & Friday).
• Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
• Review patient accounts for demographical, insurance and/or payment errors.
• Tracking of appointment cancellations, no shows etc.
• Ensure faxing, scanning, and importing are completed within a timely manner.
• Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
• Review Patient Portal requests for demographic or other changes.
• Review the requested change and approve changes as appropriate and according to policy.
• Review Patient Portal request for appointment requests. Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Must be able to function in a positive manner in a high volume environment with a professional attitude to ensure the highest level of customer service.
• High commitment to maintain consistent attendance required
• Fill in as Call Center Representative and cross trains in various other areas as needed.
• Generates reports for accounting. May perform other duties as assigned.

Access Coordinator II

• Responsible for proper handling and dispensing of medical/surgical supplies in clinical areas, supply par areas and various inventory locations.
• Responsible for accurately ordering and completely filling par levels of medical/surgical supplies in automated supply cabinets and manually controlled bulk par rooms.
• Checks par areas on a daily basis and as assigned; breaks down pallets and delivers supplies on carts; refills central supply inventory locations and adjusts inventory counts.
• Counts, manages and places replenishment orders as needed.
• Rotates supplies into Sterile and non-sterile area’s on shelves, specialty carts, floors on the FIFO (first in, first out) basis when restocking; daily checks supplies for package integrity and outdates and removes damaged or outdated supplies.
• Performs cycle counts and corrects counts on a daily basis and as needed to ensure accurate inventory counts.
• Maintains cabinets and carts in assigned areas in a neat and orderly basis; organizes shelves, bins and labels and keeps the supply areas clean; follows through on needed repairs to cabinets and carts; removes unauthorized/excessive/damaged/outdated supplies.
• Staffs the Central Supply dispatch window and tube systems as assigned; issues and records, supplies that are sent via pick up, delivery or tube system.
• Issues out procedural trays and carts and records the issuance.
• Responsible for after hour delivery of Isolation cart.