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Access Coordinator II
University of Arkansas SystemAccess Coordinator II at UAMS providing excellent customer service in patient registration and appointments. Responsible for data collection, scheduling, and clinic operations in Fort Smith, Arkansas.
About the role
Key responsibilities & impact- Identify and collect copays, coinsurance, and past due patient balances.
- Post payments, print receipts and balance cash drawer.
- Prepares necessary documentation for daily deposits.
- Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
- Provide courteous and prompt attention to patients while in registration and front desk area.
- Recalls for well child appointments are completed quarterly.
- Front desk clinic closing required twice a week (Thursday & Friday).
- Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
- Review patient accounts for demographical, insurance and/or payment errors.
- Tracking of appointment cancellations, no shows etc.
- Ensure faxing, scanning, and importing are completed within a timely manner.
- Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
- Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
- Review Patient Portal requests for demographic or other changes.
- Review the requested change and approve changes as appropriate and according to policy.
- Review Patient Portal request for appointment requests. Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
- Sort and distribute incoming mail.
- Must be able to function in a positive manner in a high volume environment with a professional attitude to ensure the highest level of customer service.
- High commitment to maintain consistent attendance required
- Fill in as Call Center Representative and cross trains in various other areas as needed.
- Generates reports for accounting. May perform other duties as assigned.
Requirements
What you’ll need- Minimum Qualifications: High School Diploma/GED.
- Two (2) years of experience in customer service, registration, or scheduling in a healthcare environment.
- Knowledge, Skills, & Abilities: Ability to follow oral instructions, read, and write. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners. Excellent customer service skills.
- Preferred Qualifications: Knowledge of basic medical terminology. Knowledge of healthcare insurance eligibility. Bilingual-Spanish & English
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Payment PostingAppointment SchedulingBilling Documentation ReviewDemographic Error ReviewCash Drawer BalancingFaxing and ScanningReport GenerationComputer SkillsOffice Machine OperationTelephone Etiquette
Soft Skills
Professional AttitudePositive MannerAttention to DetailCommunication SkillsTeam Collaboration
Certifications
High School Diploma/GED