Appointment Scheduler III

University of Arkansas System

Appointment Business Center Scheduler III responsible for coordinating patient appointments at UAMS. Supporting healthcare activities in a call center environment with a focus on customer service.

Posted 7/10/2026full-timeLittle Rock • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling and customer service within a healthcare environment, ensuring accurate patient information management and effective communication. Proficient in handling conflicts and maintaining confidentiality while providing exceptional service.

Highest-signal resume keywords

Customer Service ExperiencePatient SchedulingMedical Terminology KnowledgeMS Office Suite ProficiencyConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information ManagementAppointment CoordinationBasic Medical TerminologyKeyboard SkillsTelephone Etiquette

Soft Skills

Effective CommunicationProfessionalismActive ListeningService Recovery Skills

Tools & Technologies

Office MachinesPrintersScanners

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare EnvironmentCall CenterPatient Care Activities

About the role

Key responsibilities & impact

Answers telephones and coordinates appointments in a call center environment
Supports patient care activities
Schedules, reschedules, coordinates, and cancels appointments
Inputs and/or updates accurate patient information
Answers telephone in a professional and friendly manner
Communicates accurate and complete information
Maintains strict confidentiality
Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills
Performs other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
Knowledge of basic medical terminology required
Intermediate proficiency with computers (MS Office Suite preferred)
Basic keyboard and telephone etiquette skills
General knowledge of office machines including printers and scanners

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy