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Appointment Scheduler III
University of Arkansas SystemAppointment Business Center Scheduler III responsible for coordinating patient appointments at UAMS. Supporting healthcare activities in a call center environment with a focus on customer service.
About the role
Key responsibilities & impact- Answers telephones and coordinates appointments in a call center environment
- Supports patient care activities
- Schedules, reschedules, coordinates, and cancels appointments
- Inputs and/or updates accurate patient information
- Answers telephone in a professional and friendly manner
- Communicates accurate and complete information
- Maintains strict confidentiality
- Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills
- Performs other duties as assigned
Requirements
What you’ll need- High School Diploma/GED
- Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
- Knowledge of basic medical terminology required
- Intermediate proficiency with computers (MS Office Suite preferred)
- Basic keyboard and telephone etiquette skills
- General knowledge of office machines including printers and scanners
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Information ManagementAppointment CoordinationBasic Medical TerminologyKeyboard SkillsTelephone Etiquette
Soft Skills
Effective CommunicationProfessionalismActive ListeningService Recovery Skills
Certifications
High School DiplomaGED