Patient Relations Representative

University of Arkansas System

Patient Relations Representative ensuring service at UAMS and facilitating patient access to care. Coordinating appointments, responding to concerns, and supporting patient satisfaction initiatives.

Posted 7/10/2026full-timeLittle Rock • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate and enhance access to care for UAMS employees ensuring complete confidentiality
Facilitate coordination of appointments and providers ensuring all special needs have been met.
Greet and assist patients and visitors with courtesy and professionalism, both in-person and via digital/phone platforms.
Respond to patient concerns, complaints, and feedback, ensuring timely resolution or appropriate escalation.
Facilitate access to Smart Care services such as virtual visits, remote monitoring, online scheduling, or health education tools.
Coordinate communication between patients, clinical teams, and administrative departments to support continuity of care.
Document all interactions and service resolutions in patient experience or CRM systems accurately and confidentially.
Provide patients with information about hospital services, policies, rights, and responsibilities.
Support service recovery efforts by acknowledging issues, showing empathy, and taking ownership of solutions.
Assist with patient satisfaction initiatives, surveys, and feedback analysis.
Monitor wait times, patient flow, and service delivery to proactively identify and resolve service gaps.

Requirements

What you’ll need

Bachelor’s degree in Management, Healthcare or related field plus 3 years’ experience in healthcare revenue cycle related functions OR High school diploma/GED plus 7 years’ experience in healthcare revenue cycle.
Must be able to perform basic operations on a computer within the Windows operation system
Excellent telephone etiquette skills
Must have strong problem-solving skills, critical thinking skills, and the ability to multi-task

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Basic Computer OperationsDocumentation in CRM SystemsAppointment CoordinationService Recovery TechniquesHealth Education Tools

Soft Skills

Courtesy and ProfessionalismEmpathyCritical Thinking