Department Business Administrator

University of Arkansas System

Department Business Administrator overseeing operations at UAMS Family Medical Center in Pine Bluff. Leading front and back-office functions ensuring exceptional patient experience.

Posted 7/9/2026full-timePine Bluff • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee all front office processes at UAMS Family Medical Center – Pine Bluff.
Develop, implement, and refine registration workflows including demographic verification, insurance verification, and copay collection.
Ensure ongoing training and education for registration staff on scheduling protocols.
Manage mail distribution to appropriate departments.
Supervise and maintain adequate staffing levels.
Direct all call center operations; develop processes and train call center staff on scheduling protocols.
Ensure reminder calls for appointments and timely appointment recalls.
Monitor call volume by operator; generate monthly reports for Administrative Director.
Oversee call center work queues and service levels.
Oversee clinic deposits, financial reporting, patient refunds, patient accounts, hospital and nursing home billing, medical records, referrals, scanning, and importing.
Ensure staff adheres to UAMS and insurer deadlines relating to patient accounts and financial counseling.
Supervise daily scanning/importing; ensure documents are imported within 48 hours.
Oversee medical records to meet submission deadlines.
Lead departmental procurement; manage purchase requisitions in compliance with policies and state procurement laws.
Act as a liaison between vendors and internal departments; monitor order status, resolve issues, and guide stakeholders on procurement.
Manage vendor contracts and agreements in Ntracts.
Maintain effective vendor communication regarding requisition status, purchase orders, and shipping timelines.
Identify and implement process improvements to procurement for efficiency and compliance.
Plan and conduct hiring processes (interviews, screenings, hires), training, performance evaluations, and employee counseling.

Requirements

What you’ll need

Bachelor’s degree in Business, Health Care Administration, Finance, Accounting, or related field plus four (4) years of experience in business, finance, or administration.
Leadership and Team Management: supervise, coach, and develop diverse staff; manage change.
Process Improvement: design and sustain efficient workflows across front- and back-office areas; measure impact.
Healthcare Operations Knowledge: understand patient access, revenue cycle, medical records, and regulatory requirements.
Financial Acumen: manage deposits, reporting, patient accounts, refunds, and vendor invoicing; monitor deadlines.
Procurement and Vendor Management: handle requisitions, policies, contracts, and vendor communications; negotiate and resolve issues.
Data and Reporting: analyze metrics and produce actionable leadership reports.
Communication: clear written and verbal communication; train staff effectively.
Technology Adaptability: proficient with scheduling systems, scanning/importing workflows, and contract platforms; comfortable with digital tools and remote work.
Regulatory Compliance: knowledge of procurement laws, insurer requirements, and healthcare regulations; maintain confidentiality.
Customer Focus: commitment to patient-centered service and proactive issue resolution.

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Financial ReportingPatient Accounts ManagementProcurement ProcessesData AnalysisWorkflow DesignRegulatory ComplianceScheduling SystemsMedical Records ManagementContract ManagementPerformance Evaluation

Soft Skills

Clear CommunicationTeam DevelopmentCustomer FocusProactive Issue ResolutionChange Management