United Automobile Insurance Company

Paralegal

• The Paralegal will play a critical role in supporting legal and claims professionals in managing insurance-related legal matters.
• This position involves preparing legal documents, conducting in-depth research on regulations and case law, and assisting in the handling of claims, including coordinating litigation and settlement activities.
• The Paralegal will be responsible for managing case files, ensuring compliance with local, state, and federal insurance regulations, and communicating with attorneys, clients, and internal teams to facilitate the efficient resolution of claims.
• This role requires exceptional organizational skills, legal knowledge, and the ability to work in a fast-paced environment.
• The Paralegal will contribute directly to the company's success by ensuring legal processes are adhered to, claims are resolved in a timely manner, and all regulatory standards are met.

Supervisor

• Organize, mentor, and develop a high-performing team of field and/or virtual appraisers.
• Assign, monitor, and prioritize appraisal workloads to meet service level agreements (SLAs) and company objectives.
• Conduct regular team meetings to share updates, resolve issues, and encourage engagement.
• Review complex or high-value claims for estimate accuracy, policy compliance, and state regulatory adherence.
• Implement and manage quality assurance programs to ensure consistent and accurate appraisals.
• Stay current on repair laws, parts/materials pricing trends, and insurance industry best practices.

Auto Appraisal Supervisor

Bodily Injury Adjuster

• Investigate and manage a caseload of non-represented bodily injury and related property damage claims
• Review insurance policies, police reports, medical records, repair estimates, photographs, and other supporting documentation to determine coverage, liability, and damages
• Evaluate minor bodily injury claims, including soft tissue injuries, and review vehicle damage using industry-standard estimating tools, as applicable
• Document claim investigations, evaluations, and decisions accurately and thoroughly
• Negotiate fair and timely settlements for bodily injury and property damage claims within assigned authority
• Communicate professionally with insureds, claimants, repair facilities, medical providers, and other stakeholders throughout the claims process
• Maintain complete, accurate, and timely claim files
• Identify and escalate complex claims, coverage issues, suspected fraud, or litigated matters as appropriate
• Collaborate with Underwriting, Legal, Special Investigations, and other internal departments to facilitate efficient claim resolution
• Ensure compliance with company policies, state regulations, and industry standards while providing exceptional customer service

Early Bodily Injury Auto Adjuster

Adjuster

• Review first-party property damage claims to determine subrogation potential.
• Evaluate policy coverage and confirm eligibility for subrogation recovery.
• Conduct thorough investigations to establish liability against at-fault parties.
• Analyze police reports, witness statements, photographs, recorded statements, repair estimates, and other claim documentation.
• Obtain additional evidence necessary to strengthen subrogation demands, including: Insured and witness statements, Surveillance or security video, Photographs, Accident reports, Vehicle inspections, Any other documentation supporting liability and damages.
• Prepare and present comprehensive subrogation demands to adverse carriers or responsible parties.
• Negotiate settlements to maximize recoveries while maintaining compliance with company guidelines.
• Identify claims with litigation potential by evaluating liability, damages, collectability, and available evidence.
• Review files to determine whether litigation is appropriate and refer qualifying claims for legal action.
• Assess collectability of claims and recommend appropriate recovery strategies.
• Work closely with attorneys, vendors, investigators, and internal departments throughout the recovery process.
• Maintain accurate and detailed claim documentation in the claim management system.
• Manage diary activities to ensure timely follow-up and compliance with department standards.
• Meet departmental productivity, quality, and recovery goals.
• Continuously identify opportunities to improve recovery outcomes and contribute ideas that increase department performance and overall recoveries.

First Party Subrogation Adjuster

Outside Sales

• Generate revenue and meet sales targets by establishing and maintaining relationships with existing agencies.
• Seek out and acquire new business opportunities.
• Initiate contact with independent agencies within your designated territory.
• Identify decision makers and key contacts within the agency.
• Ensure that agencies are aware of our contact information and the departments responsible for specific inquiries.
• Familiarize yourself with the agency's history and operations.
• Assess opportunities for growth and profitability within the agency.
• Analyze the agency's size, business volume, target customer base, lead generation methods, and more.
• Conduct 16-20 unique in-person sales calls per week.
• Document all visits and include detailed notes in the corresponding calendar event within 24 hours of the visit.

Territory Sales Manager – Auto Insurance

Clerk

• Create and send claims-related letters or tasks abiding by strict timelines according to state-specific compliance requirements.
• Maintain all data-related fields up to date in the claims system.
• Maintain and manage data fields on additional vendors’ systems.
• Adhere to statutory regulations, HIPAA compliance, account protocols, and department policy and procedures.
• Respond to claim inquiries on behalf of the adjusters.
• Perform administrative tasks to support daily business operations.
• Maintain an organized filing system and database of documents within the claims system.
• Gather all necessary documents to respond to Subpoenas for records.
• Request claims checks in the system on behalf of the claims adjuster.
• Monitor and work the SBQ (System Backlog Queue) to support timely progression of PIP claims and prevent processing delays.
• Review, route, and update documents and tasks within Perceptive, maintaining proper indexing and claim file documentation.
• Generate, review, and distribute PEER Reports to support claim audits, compliance tracking, and operational reporting.
• Process and respond to PEER Requests, ensuring required documentation and information are provided within established timeframes.
• Handle the PIP Add-On Queue, accurately adding coverage, benefits, or related updates to existing PIP claims.
• Coordinate and schedule Examinations Under Oath (EUO), including communication with claimants, attorneys, and internal stakeholders.
• Respond to PIP-related inquiries from internal teams, providers, and external parties, escalating issues as appropriate.
• Maintain compliance with Florida PIP statutes and internal claims handling guidelines.
• Assist with any other administrative duties as required.

Personal Injury Claims Clerk

Appraiser

• Inspect and appraise damaged property (auto or home), either in-person or virtually, depending on assignment
• Prepare detailed, itemized repair estimates using industry-standard software (e.g., CCC One, Xactimate, Mitchell)
• Determine repair versus total loss thresholds and recommend next steps
• Review photos, videos, and documentation submitted by claimants, repair shops, or adjusters
• Collaborate with adjusters, repair facilities, and policyholders to verify losses and resolve disputes
• Ensure compliance with all state regulations, company guidelines, and ethical standards
• Maintain accurate records and documentation for claims handling
• Stay up to date on Florida repair laws, materials pricing, and appraisal practices

Auto Appraiser

• Organize, develop, and mentor a team of PIP claims adjusters.
• Assign and prioritize workload to ensure timely and accurate claims processing.
• Conduct regular team meetings to provide updates, address concerns, and promote a collaborative work environment.
• Review complex or high-value PIP claims for accuracy and compliance with company policies and state regulations.
• Provide guidance and expertise to claims adjusters on challenging cases.
• Monitor claims progress to ensure timely resolution and adherence to service level agreements.
• Implement and maintain quality assurance processes to ensure claims accuracy and compliance.
• Conduct audits and provide constructive feedback to claims adjusters for continuous improvement.
• Develop and deliver training programs to enhance the skills and knowledge of claims adjusters.
• Collaborate with customer service teams to address customer inquiries and concerns related to PIP claims.

Supervisor, PIP Coverage and Qualification

General

• Oversee the pre-suit claims process from initial report to resolution, ensuring accurate documentation, proper investigation, and timely communication with claimants, policyholders, and other stakeholders.
• Review complex or high-value bodily injury claims to assess liability, coverage, and damages.
• Collaborate with adjusters to ensure proper investigation, evaluation, and negotiation techniques are applied to achieve fair claim resolutions.
• Answering any technical questions for adjusters.
• Analyze claims data to identify trends, patterns, and opportunities for process improvement.
• Generate and present regular reports to management, highlighting key performance indicators, challenges, and proposed solutions.
• Review new suits and prepares them for transfer to defense counsel.
• Reviews and re-evaluates injury claims upon receipt of new information.
• Logs in time demands and monitors for responses.
• Approves any coverage denials; signs coverage disclosure letters for BI/UM claims.
• Responds to Civil Remedy Notices
• Compiles monthly figures and reports to senior management.
• Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Bodily Injury Claims Supervisor

• Conduct thorough investigations of bodily injury claims to determine coverage, liability, and damages.
• Gather relevant information, including statements from parties involved, medical records, police reports, and any other pertinent documents.
• Assess the extent of bodily injuries and associated medical treatments to determine appropriate compensation.
• Analyze policy coverage and apply relevant laws and regulations to claims.
• Maintain clear and professional communication with policyholders, claimants, attorneys, medical providers, and other stakeholders.
• Provide updates on the status of claims and address inquiries in a timely manner.
• Negotiate with claimants and attorneys to reach fair and reasonable settlements within established authority limits.
• Review settlement agreements and release forms.
• Provide excellent customer service to policyholders and claimants by demonstrating empathy, professionalism, and responsiveness.
• Ensure compliance with all applicable insurance laws, regulations, and company policies.
• Stay informed about changes in laws and regulations affecting bodily injury claims.
• Respond timely and appropriately to all settlement demands.

Adjuster, Casualty Bodily Injury

Attorney

• Represent insurers or clients in claims involving damage to real or personal property (e.g., vehicle damage, fire, water, hail, vandalism).
• Investigate cause of damage, assess liability, and evaluate repair estimates or total loss value.
• Review and analyze property appraisals, engineering reports, and repair invoices.
• Negotiate settlements with opposing counsel, third parties, or claimants.
• Pursue recovery from at-fault third parties after a claim has been paid by the insurer.
• File lawsuits or arbitration claims against liable parties (e.g., other drivers, contractors).
• Collaborate with adjusters to review subrogation potential and gather evidence.
• Manage pre-litigation demand letters and post-litigation recovery efforts.
• Represent the company in all phases of litigation, from pre-suit investigations to trial and post-trial activities.
• Develop case strategies, draft pleadings, motions, discovery, and attend depositions, mediations, hearings, and trials.
• Provide expert legal advice to the claims department, management, and other internal teams regarding property damage claims.
• Ensure that all actions taken during the claims process comply with applicable laws and regulations.
• Advise on legal risk related to policy interpretations, claims settlements, and potential exposure.
• Negotiate settlements on behalf of the company in a timely and cost-effective manner.
• Participate in mediations, arbitrations, and settlement conferences with a focus on favorable outcomes for the company.
• Conduct thorough legal research on property damage, insurance laws, and regulations in Texas, including recent court decisions and statutory developments.
• Prepare clear, concise, and persuasive legal documents such as briefs, memoranda, and opinions.
• Stay current with changes in insurance and property damage laws in Texas, ensuring the company is compliant with local, state, and federal laws.
• Assist in developing policies and procedures to minimize legal exposure and maximize operational efficiency.
• Collaborate with the claims department, adjusters, and other legal teams to provide proactive and responsive legal support.
• Communicate complex legal concepts and strategies to non-legal personnel clearly and effectively.

Subrogation and Property Damage Attorney

• Manage and litigate Bodily Injury and some Property Damage claims, including first-party property claims, subrogation, and bad faith litigation.
• Represent the company in all phases of litigation, from pre-suit investigations to trial and post-trial activities.
• Develop case strategies, draft pleadings, motions, discovery, and attend depositions, mediations, hearings, and trials.
• Provide expert legal advice to the claims department, management, and other internal teams.
• Ensure that all actions taken during the claims process comply with applicable laws and regulations.
• Advise on legal risk related to policy interpretations, claims settlements, and potential exposure.
• Negotiate settlements on behalf of the company in a timely and cost-effective manner.
• Participate in mediations, arbitrations, and settlement conferences.
• Conduct thorough legal research on property damage, insurance laws, and regulations in Texas, including recent court decisions and statutory developments.
• Prepare clear, concise, and persuasive legal documents such as briefs, memoranda, and opinions.
• Stay current with changes in insurance and bodily injury/property damage laws in Texas, ensuring the company is compliant with local, state, and federal laws.
• Assist in developing policies and procedures to minimize legal exposure and maximize operational efficiency.
• Collaborate with the claims department, adjusters, and other legal teams to provide proactive and responsive legal support.
• Communicate complex legal concepts and strategies to non-legal personnel clearly and effectively.

Attorney – Bodily Injury/Property Damage

Underwriter

• Lead commercial underwriting operations and manage underwriting staff performance.
• Establish and maintain underwriting guidelines defining acceptable classes, restricted risks, and target profitable segments.
• Develop and manage Florida commercial auto underwriting appetite and eligibility standards.
• Review, approve, modify, or decline complex fleet and transportation risks.
• Evaluate risk factors including driver quality, vehicle type, radius of operation, commodity hauled, DOT compliance, loss history, garaging territory, and financial stability.
• Monitor portfolio concentration by class, territory, and fleet size to ensure balanced risk distribution.
• Analyze loss trends and portfolio performance to recommend underwriting strategy adjustments.
• Ensure compliance with Florida regulations and applicable state and federal transportation requirements.
• Monitor underwriting KPIs, quality standards, and operational performance benchmarks.
• Partner with claims, actuarial, product, and executive leadership to support profitability initiatives.
• Provide coaching, technical guidance, and leadership development to underwriting staff.
• Drive process improvements and operational efficiencies.

Paralegal

Auto Appraisal Supervisor

Early Bodily Injury Auto Adjuster

First Party Subrogation Adjuster

Territory Sales Manager – Auto Insurance

Personal Injury Claims Clerk

Auto Appraiser

Supervisor, PIP Coverage and Qualification

Bodily Injury Claims Supervisor

Adjuster, Casualty Bodily Injury

Subrogation and Property Damage Attorney

Attorney – Bodily Injury/Property Damage

Commercial Auto Underwriting Manager

Attorney – Bodily Injury/Property Damage