United Automobile Insurance Company

IT Support

• Develop and execute an independent, risk-based internal audit plan aligned to enterprise priorities.
• Perform audits across Claims, Underwriting, Finance, Technology, Vendor Management, and governance functions.
• Evaluate the design and operating effectiveness of internal controls aligned with recognized risk and control frameworks.
• Assess operational and enterprise risk practices, including escalation, oversight, and decision-making processes.
• Validate controls supporting regulatory compliance, financial integrity, and ORSA-related inputs.
• Identify control gaps, root causes, and pragmatic improvement opportunities.
• Prepare clear, concise audit reports outlining findings, risk impact, and actionable recommendations.
• Track remediation and perform follow-up testing to validate resolution.
• Provide regular reporting and insight directly to executive leadership and the Audit Committee.
• Serve as an independent liaison supporting governance oversight while remaining fully separate from operational management.

Internal Audit Manager

Insurance

• Initiate contact with independent agencies within your designated territory.
• Identify decision makers and key contacts within the agency.
• Ensure that agencies are aware of our contact information and the departments responsible for specific inquiries.
• Familiarize yourself with the agency's history and operations.
• Assess opportunities for growth and profitability within the agency.
• Analyze the agency's size, business volume, target customer base, lead generation methods, and more.
• Establish clear commitments mutually agreed upon by both parties.
• Define specific timelines and measurable outcomes for the agreed-upon commitment.
• Conduct 16-20 unique in-person sales calls per week.

Regional Sales Manager – Auto Insurance

Attorney

• Develop case strategies, draft all legal pleadings, motions, discovery, and attend depositions, mediations, hearings, and trials.
• Collaborate with claims adjusters to provide legal guidance and ensure claims are defended efficiently.
• Collaborate with your legal assistant and paralegal to meet deadlines for discovery, hearings and all other required matters.
• Handle all facets of discovery, which includes interrogatories, requests for admissions, requests for production, and conducting witness depositions, including expert testimonies.
• Conduct thorough legal research on applicable laws, regulations, and case precedents related to personal injury protection claims.
• Stay current with changes in insurance and property damage with local and state laws.
• Analyze complex legal issues and provide clear, concise, and practical advice to the claims team.
• Negotiate settlements with claimants, attorneys, and other parties involved in PIP, glass or collision claims.
• Communicate with opposing counsel, attend court hearings, and represent the company's interests in legal proceedings.
• Address any client inquiries or concerns in a professional and timely manner.
• Attend, conduct and represent the company in all depositions, hearings, and trials as necessary to represent the company's interests and advocate for favorable outcomes.
• Prepare and maintain accurate and detailed records of all assigned cases and related legal activities.
• Utilize case management software to maintain comprehensive and organized records of each matter.
• Caseload is 95% PIP and 5% glass/collision.

Attorney – Personal Injury Protection

Payroll

• Support the HR department in daily administrative functions.
• Assist with new hire administration and employee relations activities.
• Maintain accurate and confidential HR/employee records.
• Prepare and process documentation for new hires, terminations, and status changes.
• Run bi-weekly payroll for both hourly and salaried staff in accordance with company deadlines and policies.
• Audit electronic timecards for accuracy, completeness, and compliance with labor regulations.
• Identify, research, and resolve timesheet discrepancies and exceptions.
• Process retroactive payments, overtime, corrections, and payroll adjustments.
• Collaborate with leaders and supervisors to validate hours and resolve issues.
• Assist in internal communications including employee newsletters.
• Facilitate new hire onboarding and participate in new hire orientation processes.
• Communicate clearly and professionally with employees at all organizational levels.
• Respond to employee questions and escalate issues appropriately.
• Maintain and organize electronic HR files.
• Identify opportunities to improve productivity and assist in implementing solutions.
• Maintain confidentiality of sensitive information.
• Perform other duties as assigned.

Payroll and HR Coordinator

Customer Support

• Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims.
• Gather relevant information, such as policy details, incident specifics, and contact information.
• Clarify coverage terms and claim status as needed.
• Offer clear, empathetic guidance to policyholders on next steps in the claims process.
• Explain the required documentation and information needed to process or advance a claim.
• Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps.
• Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines.
• Accurately record all information gathered during the FNOL process in the company's claims management system.
• Ensure completeness and accuracy of claim reports and status communications.
• Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates.
• Address any concerns or questions the policyholder may have, providing regular follow-ups as needed.
• Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements.
• Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency.

First Notice of Loss, Customer Service Representative – Auto Claims

Human Resources

Human Resources Coordinator

Sales

• Initiate contact with independent agencies within your designated territory.
• Identify decision makers and key contacts within the agency.
• Ensure that agencies are aware of our contact information and the departments responsible for specific inquiries.
• Familiarize yourself with the agency's history and operations.
• Assess opportunities for growth and profitability within the agency.
• Analyze the agency's size, business volume, target customer base, lead generation methods, and more.
• Understand any existing barriers and challenges that may hinder adopting our products/services.
• Utilize the insights gathered during discovery to position our products and services effectively.
• Highlight features and benefits that align with the agency's specific needs and goals.
• Establish clear commitments mutually agreed upon by both parties.
• Define specific timelines and measurable outcomes for the agreed-upon commitment.
• Ensure that results are trackable and measurable.
• Conduct 16-20 unique in-person sales calls per week.
• Allocate sufficient time for each sales call, typically lasting 1 hour.
• Manage schedule to allow for efficient travel between appointments and administrative tasks.
• Maintain a shared calendar with the team to ensure transparency and avoid duplicating efforts.
• Document all visits and include detailed notes in the corresponding calendar event within 24 hours of the visit.