United Automobile Insurance Company

Underwriter

• Lead commercial underwriting operations and manage underwriting staff performance.
• Establish and maintain underwriting guidelines defining acceptable classes, restricted risks, and target profitable segments.
• Develop and manage Florida commercial auto underwriting appetite and eligibility standards.
• Review, approve, modify, or decline complex fleet and transportation risks.
• Evaluate risk factors including driver quality, vehicle type, radius of operation, commodity hauled, DOT compliance, loss history, garaging territory, and financial stability.
• Monitor portfolio concentration by class, territory, and fleet size to ensure balanced risk distribution.
• Analyze loss trends and portfolio performance to recommend underwriting strategy adjustments.
• Ensure compliance with Florida regulations and applicable state and federal transportation requirements.
• Monitor underwriting KPIs, quality standards, and operational performance benchmarks.
• Partner with claims, actuarial, product, and executive leadership to support profitability initiatives.
• Provide coaching, technical guidance, and leadership development to underwriting staff.
• Drive process improvements and operational efficiencies.

Commercial Auto Underwriting Manager

Attorney

• Manage and litigate Bodily Injury and some Property Damage claims, including first-party property claims, subrogation, and bad faith litigation.
• Represent the company in all phases of litigation, from pre-suit investigations to trial and post-trial activities.
• Develop case strategies, draft pleadings, motions, discovery, and attend depositions, mediations, hearings, and trials.
• Provide expert legal advice to the claims department, management, and other internal teams.
• Ensure that all actions taken during the claims process comply with applicable laws and regulations.
• Advise on legal risk related to policy interpretations, claims settlements, and potential exposure.
• Negotiate settlements on behalf of the company in a timely and cost-effective manner.
• Participate in mediations, arbitrations, and settlement conferences.
• Conduct thorough legal research on property damage, insurance laws, and regulations in Texas, including recent court decisions and statutory developments.
• Prepare clear, concise, and persuasive legal documents such as briefs, memoranda, and opinions.
• Stay current with changes in insurance and bodily injury/property damage laws in Texas, ensuring the company is compliant with local, state, and federal laws.
• Assist in developing policies and procedures to minimize legal exposure and maximize operational efficiency.
• Collaborate with the claims department, adjusters, and other legal teams to provide proactive and responsive legal support.
• Communicate complex legal concepts and strategies to non-legal personnel clearly and effectively.

Attorney – Bodily Injury/Property Damage

Customer Support

• Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day)
• Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures.
• Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed.
• Review submissions from agents and make underwriting decisions based on the documents received.
• Address customer and agent inquiries, concerns, and requests in a professional and timely manner.
• Troubleshoot web issues with agents, finding solutions prior to escalating to the team lead.
• Educate customers and agent partners on policy details, coverage options, and premium calculations.
• Verify and update customer and agent information in the underwriting system as needed.
• Communicate changes in policies and procedures to customers and agent partners.
• Maintain accurate and detailed records of customer and agent interactions and transactions.
• Ensure compliance with underwriting guidelines and document any deviations or exceptions.
• Review and work on underwriting suspense workflow as phone volume allows.
• Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly.
• Participate in training sessions and stay updated on industry trends and underwriting policies.
• Conduct quality checks on customer and agent interactions to ensure compliance with company standards.
• Identify areas for process improvement and provide feedback to enhance customer service delivery.

Underwriting Customer Service Representative

Paralegal

• Support claims and legal teams with document review, file management, and compliance tracking
• Draft legal documents including pleadings, discovery, motions, subpoenas, and settlement agreements
• Conduct legal research related to insurance regulations, case law, and statutes
• Coordinate with attorneys, claims professionals, and external partners on active matters
• Assist with litigation activities including discovery, depositions, hearings, and trial prep
• Track deadlines and ensure timely filings across multiple cases
• Support settlement coordination and documentation
• Communicate effectively with Spanish-speaking clients, vendors, and stakeholders

Paralegal, Auto Insurance Knowledge

Growth Marketing

• Inspect and appraise damaged property (auto or home), either in-person or virtually, depending on assignment
• Prepare detailed, itemized repair estimates using industry-standard software (e.g., Audatex/Qapter, CCC One, Xactimate, Mitchell)
• Determine repair versus total loss thresholds and recommend next steps
• Review photos, videos, and documentation submitted by claimants, repair shops, or adjusters
• Collaborate with adjusters, repair facilities, and policyholders to verify losses and resolve disputes
• Ensure compliance with all state regulations, company guidelines, and ethical standards
• Maintain accurate records and documentation for claims handling
• Stay up to date on Texas repair laws, materials pricing, and appraisal practices

Field Auto Appraiser

Software Engineer

• Develop and maintain integrations with internal systems and third-party vendors using Guidewire APIs, GX Models, SOAP/REST services, messaging queues, and batch processes.
• Leverage Guidewire Cloud integration patterns like Integration Gateway, app events, Cloud API’s.
• Collaborate with business and technical teams to gather requirements and deliver robust, reusable integration solutions.
• Ensure integrations meet performance, security, and scalability best practices.
• Create comprehensive documentation, including integration design specifications, interface contracts, and deployment guides.
• Troubleshoot and resolve integration issues to ensure high system availability.

Commercial Auto Underwriting Manager

Attorney – Bodily Injury/Property Damage

Underwriting Customer Service Representative

Paralegal, Auto Insurance Knowledge

Field Auto Appraiser

Senior Guidewire Integration Developer