United Automobile Insurance Company

Customer Support

• Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims.
• Gather relevant information, such as policy details, incident specifics, and contact information.
• Clarify coverage terms and claim status as needed.
• Offer clear, empathetic guidance to policyholders on next steps in the claims process.
• Explain the required documentation and information needed to process or advance a claim.
• Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps.
• Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines.
• Accurately record all information gathered during the FNOL process in the company's claims management system.
• Ensure completeness and accuracy of claim reports and status communications.
• Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates.
• Address any concerns or questions the policyholder may have, providing regular follow-ups as needed.
• Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements.
• Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency.

First Notice of Loss, Customer Service Representative

Paralegal

• Assist the legal team by gathering and reviewing claims-related documents, ensuring compliance with all legal and regulatory requirements.
• Conduct legal research on relevant laws, case law, statutes, and regulations related to property and casualty insurance claims.
• Draft and prepare legal documents such as pleadings, discovery requests, responses, motions, subpoenas, and settlement agreements.
• Organize and maintain case files, claim files, and other legal documents.
• Track deadlines and ensure timely filing of documents.
• Act as a point of contact between the claims department, external attorneys, clients, and internal stakeholders to facilitate communication and the efficient handling of claims and litigation.
• Assist in managing litigation cases, including preparing discovery responses, compiling evidence, and providing support for depositions, hearings, and trials.
• Handle administrative duties such as filing, scheduling, and coordinating meetings, depositions, and court appearances.
• Ensure compliance with local, state, and federal regulations, including staying current with any legal changes affecting the insurance industry.
• Assist in the negotiation and finalization of settlements by gathering necessary documents, coordinating with external counsel, and ensuring proper execution of agreements.

Paralegal – Property Damage and Subrogation

Data Entry

• Enter, verify and update case-related data into legal and corporate databases.
• Review data for accuracy, completeness and compliance with company procedures.
• Supports attorneys and paralegals with document management, including labeling, indexing and retrieval.
• Process incoming and outgoing legal correspondence, filings and records.
• Assist with tracking case deadlines, hearing dates and status updates.
• Collaborate with the legal department to ensure data consistency and workflow efficiency.
• Protect confidential and sensitive information at all times in accordance with company policy.
• Perform other administrative and clerical duties as assigned.

Legal Data Entry Clerk

First Notice of Loss and Customer Service Representative

Insurance

• Review and assess PIP claims to determine coverage eligibility. Analyze medical records, police reports, and other relevant documents to evaluate the extent of injuries and to establish proof of loss. Interpret insurance policies, contracts, and state regulations to determine the extent of coverage applicable to each claim. Communicate with claimants, medical professionals, attorneys, and other parties involved in the claim process to gather necessary information and documentation. Provide clear and concise explanations of coverage decisions to claimants. Conduct interviews with claimants to gather necessary information that supports an objective final disposition of the claims. These interviews may be conducted under oath or via phone. Maintain accurate and organized claim files with all pertinent information, including correspondence, medical records, and assessment reports. Negotiate with claimants, medical providers, and legal representatives to reach fair and timely settlements. Issue payments for approved claims in accordance with company policies. Ensure compliance with state laws, regulations, and company policies in all claim handling activities. Generate and submit reports on claims activity, trends, and performance metrics. Identify and investigate potentially fraudulent activities related to PIP claims. Collaborate with the special investigation unit (SIU) when fraud is suspected. Provide excellent customer service by addressing inquiries, concerns, and providing timely updates to claimants.

PIP Claims Adjuster

Sales

Company overview: Founded in 1989, United Automobile Insurance Company is an innovative and established organization. Scope: As a Regional Sales Manager, responsible for generating revenue and meeting sales targets by establishing and maintaining relationships with existing agencies while acquiring new business. Candidate must be able to work from the West Palm Beach and Boca Raton, Florida area. Duties include initiating contact with independent agencies, identifying decision makers, understanding agency operations, assessing growth opportunities, positioning products, establishing commitments, conducting 16-20 unique in-person sales calls per week, allocating 1 hour per sales call, maintaining shared calendar, documenting visits within 24 hours.

Regional Sales Manager

Software Engineer

• Develop and maintain integrations with internal systems and third-party vendors using Guidewire APIs, GX Models, SOAP/REST services, messaging queues, and batch processes.
• Leverage Guidewire Cloud integration patterns like Integration Gateway, app events.
• Collaborate with business and technical teams to gather requirements and deliver robust, reusable integration solutions.
• Ensure integrations meet performance, security, and scalability best practices.
• Create comprehensive documentation, including integration design specifications, interface contracts, and deployment guides.
• Troubleshoot and resolve integration issues to ensure high system availability.