Personal Injury Claims Clerk

United Automobile Insurance Company

Claims Clerk for the PIP team at United Automobile Insurance Company. Supporting Claims Adjusters with clerical functions in a remote role.

Posted 7/11/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create and send claims-related letters or tasks abiding by strict timelines according to state-specific compliance requirements.
Maintain all data-related fields up to date in the claims system.
Maintain and manage data fields on additional vendors’ systems.
Adhere to statutory regulations, HIPAA compliance, account protocols, and department policy and procedures.
Respond to claim inquiries on behalf of the adjusters.
Perform administrative tasks to support daily business operations.
Maintain an organized filing system and database of documents within the claims system.
Gather all necessary documents to respond to Subpoenas for records.
Request claims checks in the system on behalf of the claims adjuster.
Monitor and work the SBQ (System Backlog Queue) to support timely progression of PIP claims and prevent processing delays.
Review, route, and update documents and tasks within Perceptive, maintaining proper indexing and claim file documentation.
Generate, review, and distribute PEER Reports to support claim audits, compliance tracking, and operational reporting.
Process and respond to PEER Requests, ensuring required documentation and information are provided within established timeframes.
Handle the PIP Add-On Queue, accurately adding coverage, benefits, or related updates to existing PIP claims.
Coordinate and schedule Examinations Under Oath (EUO), including communication with claimants, attorneys, and internal stakeholders.
Respond to PIP-related inquiries from internal teams, providers, and external parties, escalating issues as appropriate.
Maintain compliance with Florida PIP statutes and internal claims handling guidelines.
Assist with any other administrative duties as required.

Requirements

What you’ll need

High School Diploma required.
Prior administrative experience preferred.
Strong attention to detail and accuracy in document handling and data entry.
Excellent communication skills, both written and verbal.
Proficiency in using office software and database systems.
Ability to multitask and prioritize work effectively in a fast-paced environment.
Fluency in Spanish preferred.

Benefits

Comp & perks

401(k) Retirement Savings Plan with employer match.
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
Paid Time Off, Holidays, and Leave programs.
Flexible spending accounts
Basic Life Insurance and Voluntary Life/ADD
Short Term and Long-Term Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ProcessingDocument HandlingData ManagementCompliance TrackingAdministrative Support

Soft Skills

Attention to DetailMultitaskingPrioritizationOrganizational Skills

Certifications

High School Diploma