TTEC

Customer Support

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Bilingual Healthcare Customer Service Representative, Vietnamese-English

Bilingual Healthcare Customer Service Representative, Armenian-English

Bilingual Healthcare Customer Service Representative, Cambodian-English

Bilingual Healthcare Customer Service Representative, Cantonese-English

Bilingual Healthcare Customer Service Representative, Tagalog-English

Account Executive

• Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain
• Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services
• Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
• Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
• Possess an in-depth understanding of TTEC’s services and differentiation
• Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution
• Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform
• Maintain competitive knowledge and focus, continuously grow and develop professionally

VP, Sales Executive – Technology

Manager

• Create & communicate incentive plans for the sales associates & leaders
• Manage the incentive budget
• Lead huddles to drive excitement & reiterate contests
• Engage with the employees in chat
• Develop and implement strategies to engage sales agents in promoting health insurance products
• Build and maintain strong relationships with sales agents
• Train sales agents on product knowledge, sales techniques, and compliance requirements
• Provide ongoing support to sales agents to help achieve targets
• Monitor sales agent performance and provide feedback
• Analyze sales data and trends

Consumer Engagement Manager

• Create & communicate incentive plans for sales associates & leaders
• Manage the incentive budget
• Lead huddles to drive excitement
• Engage with employees heavily in chat
• Develop and implement strategies to engage sales agents
• Build and maintain strong relationships with sales agents
• Train sales agents on product knowledge and compliance requirements
• Monitor sales agent performance and provide feedback
• Collaborate with marketing and product teams

Temporary Consumer Engagement Manager

• Conduct outbound calls to engage business customers through structured, customer focused conversations
• Follow established call flows and quality standards while personalizing interactions
• Accurately document customer needs and outcomes across multiple systems
• Collaborate with sales and support teams to ensure smooth handoffs
• Adapt quickly within an evolving business environment while maintaining quality conversations

Customer Service Representative – Outbound B2B

Bilingual Healthcare Customer Service Representative, Laotian-English

Bilingual Healthcare Customer Service Representative, Spanish-English

Healthcare Customer Service Representative

Hmong-English Bilingual Healthcare Customer Service Representative

• Provide customer support regarding health care benefits and eligibility questions
• Conduct research and do outbound calls to provide answers for customers
• Assist members with understanding their online health account