TTEC

AI Engineer

• Own end-to-end ML system execution: data pipelines, training workflows, evaluation systems, inference architecture, and deployment.
• Fine-tune and adapt models using state-of-the-art methods such as LoRA, QLoRA, SFT, DPO, and distillation.
• Architect and operate scalable inference systems, balancing latency, cost, and reliability.
• Design and maintain data systems for high-quality synthetic and real-world training data.
• Implement evaluation pipelines covering performance, robustness, safety, and bias, in partnership with research leadership.
• Own production deployment, including GPU optimization, memory efficiency, latency reduction, and scaling policies.
• Collaborate closely with application engineering to integrate ML systems cleanly into backend, mobile, and desktop products.
• Make pragmatic trade-offs and ship improvements quickly, learning from real usage.
• Work under real production constraints: latency, cost, reliability, and safety

Machine Learning Technical Lead, Artificial Intelligence

• Build core Machine Learning (ML) systems that power a proactive, long-horizon Artificial Intelligence (AI) product.
• Own work end-to-end: data preparation, training, evaluation, inference, and iteration.
• Turn research ideas into working systems that run reliably in production.
• Debug model failures and system issues using real production signals.
• Iterate quickly: ship, measure outcomes, refine, and repeat.
• Collaborate closely with research, product, and engineering to deliver real user impact.
• Mentor and review work from other Machine Learning (ML) engineers through example and technical judgment.
• Work under real production constraints: latency, cost, reliability, and safety.

Senior Machine Learning Engineer, Artificial Intelligence

• Build and maintain cross-platform desktop applications using Electron
• Design responsive and scalable UIs for real-time collaboration
• Implement desktop-specific functionality including file system access, native notifications, auto-updates, and deep linking
• Integrate Artificial Intelligence (AI)-powered features (chat, agents, Artificial Intelligence (AI) assistance) via backend APIs
• Optimize startup time, memory usage, and runtime performance
• Profile and reduce Electron overhead
• Manage large local state and message history efficiently
• Ensure smooth real-time updates (messages, typing indicators, presence)
• Maintain stability across macOS and Windows environments

Software Engineer, Desktop, Artificial Intelligence, AI

Customer Support

• Deliver white glove customer support across channels
• Provide expert product and fragrance recommendations based on mood, personality, and occasion
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
• Maintain accurate and detailed records of customer interactions using CRM and service tools
• Identify opportunities to elevate the customer journey and share insights with leadership
• Contribute to a collaborative, high performance team environment while working independently when needed

Customer Service Representative – Luxury Retail, English

• Support customers of an iconic global luxury retail brand, delivering elevated, relationship driven experiences
• Deliver white glove customer support across channels
• Provide expert product and fragrance recommendations based on mood, personality, and occasion
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
• Maintain accurate and detailed records of customer interactions using CRM and service tools
• Identify opportunities to elevate the customer journey and share insights with leadership
• Contribute to a collaborative, high performance team environment while working independently when needed

Customer Service Representative – Luxury Retail – English

Bilingual Customer Service Representative – Luxury Retail, French-English

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Recommend upgrades to health plans based on customer needs
• Conduct research and do outbound calls regarding healthcare benefit and eligibility questions
• Assist members with online health account functionality and locating information

Healthcare Customer Service Representative

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism

TTEC

Machine Learning Technical Lead, Artificial Intelligence

Senior Machine Learning Engineer, Artificial Intelligence

Software Engineer, Desktop, Artificial Intelligence, AI

Customer Service Representative – Luxury Retail, English

Customer Service Representative – Luxury Retail – English

Bilingual Customer Service Representative – Luxury Retail, French-English

Customer Service Representative

Healthcare Customer Service Representative

Healthcare Customer Service Representative

Spanish-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative, Laotian-English

Bilingual Healthcare Customer Service Representative – Hmong-English

Bilingual Healthcare Customer Service Representative, Armenian-English

Cantonese-English Bilingual Customer Service Representative

Bilingual Healthcare Customer Service Representative – Cambodian, English