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Cantonese-English Bilingual Customer Service Representative
TTECBilingual Healthcare Customer Service Representative providing support for consumer healthcare inquiries through phone interactions. Engaging with customers to resolve benefit-related questions while working remotely in California.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating healthcare options and managing high volumes of interactions while maintaining professionalism.
Highest-signal resume keywords
Customer Service ExperienceBilingual in English and CantoneseHigh School Diploma or EquivalentWindows Based ApplicationsHigh Speed Wired Internet Connection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyPatienceAttentiveness
Industry Keywords
Healthcare OptionsCustomer EngagementResearch SkillsQuality ManagementHome Workspace
About the role
Key responsibilities & impact- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Requirements
What you’ll need- At least 6 months of customer service experience
- Bilingual in English and Cantonese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits
Comp & perks- PTO
- Tuition reimbursement
- Health and wellness incentives