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Customer Service Representative – Luxury Retail, English
TTECCustomer Service Representative providing elevated experiences for a luxury retail brand. Delivering exceptional customer support while maintaining strong product knowledge and client relationships.
About the role
Key responsibilities & impact- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Requirements
What you’ll need- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
Comp & perks- Health and wellness incentives
- PTO
- Tuition reimbursement
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SupportProduct RecommendationsRecord KeepingProblem SolvingSales Experience
Soft Skills
CollaborationProactive CommunicationEmpathyIndependence
Certifications
High School Diploma or Equivalent