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TTEC

Bilingual Healthcare Customer Service Representative – Hmong-English

TTEC

Hmong-English Bilingual Healthcare Customer Service Representative providing healthcare support remotely from California. Engaging customers, resolving inquiries, and enhancing the healthcare experience.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to engage thoughtfully and provide accurate information in a healthcare context. Bilingual proficiency in English and Hmong enhances communication with diverse customers.

Highest-signal resume keywords
Customer Service ExperienceBilingual in English and HmongHigh School Diploma or EquivalentComfort with Computer SystemsHigh-Speed Wired Internet Connection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EngagementProfessionalismResearch Skills
Tools & Technologies
Windows Based Applications
Industry Keywords
Healthcare OptionsCustomer InteractionHigh Volume Management

About the role

Key responsibilities & impact
  • Answer incoming calls from customers
  • Engage thoughtfully with customers to understand their needs
  • Conduct research across multiple systems to resolve questions
  • Provide clear, accurate information to help consumers navigate healthcare options
  • Manage a high volume of interactions while maintaining quality and professionalism
  • Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need
  • At least 6 months of customer service experience
  • Bilingual in English and Hmong
  • High school diploma or equivalent
  • Comfort working with computer systems and Windows based applications
  • A distraction free, designated home workspace
  • A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks
  • PTO
  • tuition reimbursement
  • health and wellness incentives