Customer Service Representative – Luxury Retail – English

TTEC

Customer Service Representative supporting customers of a luxury retail brand in Montreal. Delivering elevated, relationship-driven experiences with expert guidance and white glove support.

Posted 7/7/2026full-timeMontreal • 🇨🇦 CanadaJunior💰 CA$18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service and personalized client support within the luxury retail sector, utilizing CRM platforms to enhance customer interactions and elevate the overall customer journey.

Highest-signal resume keywords

Customer Service ExperienceLuxury Retail KnowledgeCRM ProficiencyEnglish ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSalesProduct RecommendationsRecord KeepingDigital Customer Service

Soft Skills

Relationship BuildingCollaborationProactive CommunicationIndependence

Tools & Technologies

CRM PlatformsService Tools

Certifications & Qualifications

High School Diploma

Industry Keywords

Luxury RetailCustomer ExperienceClient Support

About the role

Key responsibilities & impact

Support customers of an iconic global luxury retail brand, delivering elevated, relationship driven experiences
Deliver white glove customer support across channels
Provide expert product and fragrance recommendations based on mood, personality, and occasion
Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
Maintain accurate and detailed records of customer interactions using CRM and service tools
Identify opportunities to elevate the customer journey and share insights with leadership
Contribute to a collaborative, high performance team environment while working independently when needed

Requirements

What you’ll need

Ability to commute to our Montreal office for occasional in-office shifts and training
At least 1 year experience in customer service, luxury retail, sales, or personalized client support
Strong proficiency with CRM platforms and digital customer service tools
English proficiency as you will be interacting with global customers and coworkers whose primary language is English
High school diploma or equivalent
Comfortable assisting customers and resolving customer requests on the phone
Computer experience

Benefits

Comp & perks

Full-time permanent role
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives