Spanish-English Bilingual Healthcare Customer Service Representative

TTEC

Bilingual Healthcare Customer Service Representative supporting consumers remotely by resolving healthcare queries. Engaging with customers through thoughtful interactions and efficient problem-solving.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism

Requirements

What you’ll need

At least 6 months of customer service experience
Bilingual in English and Spanish
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customer’s needs
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks

PTO
Tuition reimbursement
Health and wellness incentives

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

AttentivenessProfessionalism