Healthcare Customer Service Representative

TTEC

Healthcare Customer Service Representative providing exceptional consumer support for healthcare needs. Engaging with customers, resolving issues, and managing interactions remotely from California.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating computer systems and providing accurate information in a high-volume environment.

Highest-signal resume keywords

Customer Service ExperienceEmpathyAttention To DetailWindows Based ApplicationsHigh Speed Internet Connection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PatienceProfessionalism

Tools & Technologies

Computer Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare OptionsCustomer EngagementResearch Skills

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need

At least 6 months of customer service experience
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customer’s needs
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks

PTO
Tuition reimbursement
Health and wellness incentives