Healthcare Customer Service Representative

TTEC

Remote Healthcare Customer Service Representative assisting members with health account inquiries and consulting on health plans. Requires customer service experience and adherence to HIPAA guidelines.

Posted 7/7/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the healthcare sector, ensuring compliance with HIPAA guidelines while assisting members with health account functionality and benefit inquiries.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceHealthcare Benefits KnowledgeOnline Account AssistanceResearch Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceResearchHealthcare EligibilityAccount Functionality Assistance

Soft Skills

IntegrityCommunication

Tools & Technologies

Computer ExperienceUSB Wired Headset

Industry Keywords

Health PlansPatient PrivacyOutbound CallsMember Assistance

About the role

Key responsibilities & impact

Recommend upgrades to health plans based on customer needs
Conduct research and do outbound calls regarding healthcare benefit and eligibility questions
Assist members with online health account functionality and locating information

Requirements

What you’ll need

6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy
High school diploma or equivalent
Computer experience
High speed internet (> 15 mbps)
USB wired headset recommended

Benefits

Comp & perks

Performance bonus opportunities
Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives