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Healthcare Customer Service Representative
TTECRemote Healthcare Customer Service Representative assisting members with health account inquiries and consulting on health plans. Requires customer service experience and adherence to HIPAA guidelines.
About the role
Key responsibilities & impact- Recommend upgrades to health plans based on customer needs
- Conduct research and do outbound calls regarding healthcare benefit and eligibility questions
- Assist members with online health account functionality and locating information
Requirements
What you’ll need- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- USB wired headset recommended
Benefits
Comp & perks- Performance bonus opportunities
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceResearchHealthcare EligibilityAccount Functionality Assistance
Soft Skills
IntegrityCommunication