Bilingual Customer Service Representative – Luxury Retail, French-English

TTEC

Bilingual Customer Service Representative supporting customers of luxury retail brand remotely in Canada. Delivering personalized, white glove customer experiences through engaging conversations and expert guidance.

Posted 7/7/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$18 per hourWebsite

About the role

Key responsibilities & impact

Deliver white glove customer support across channels
Provide expert product and fragrance recommendations based on mood, personality, and occasion
Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
Maintain accurate and detailed records of customer interactions using CRM and service tools
Identify opportunities to elevate the customer journey and share insights with leadership
Contribute to a collaborative, high performance team environment while working independently when needed

Requirements

What you’ll need

Bilingual in French and English
At least 1 year experience in customer service, luxury retail, sales, or personalized client support
Strong proficiency with CRM platforms and digital customer service tools
High school diploma or equivalent
Comfortable assisting customers and resolving customer requests on the phone
Computer experience

Benefits

Comp & perks

Health and wellness incentives
PTO
Tuition reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer ServiceProduct RecommendationsFragrance KnowledgeRecord KeepingProblem Solving

Soft Skills

CollaborationProactive CommunicationIndependence

Certifications

High School Diploma Or Equivalent