Trinity Health

Assistant

• Follows care plan developed by RN.
• Reports client changes in condition to RN, as described on care plan.
• Assists clients with personal care activities including bathing, mouth care, denture care, skin care, grooming, bathroom privileges, transferring, ambulation, and dressing and undressing activities.
• Assists clients with household tasks including, planning and preparing meals, feeding, light housekeeping, changing linens, making bed, and laundering clothes and bedding.
• Measures and records client’s oral, rectal and axillary temperatures, pulse respiration and blood pressure as ordered.
• Performs range of motion and other simple procedures as an extension of therapy services as assigned.
• Assists clients in self-administration of medication. This procedure must be assigned by an RN and documented in the clinical record. The Home Health / Hospice Aide shall not administer medication of any kind.

Certified Nurse Assistant – Home Health Aide

Call Center Representative

• Serves as a first point of contact for customers by phone
• Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls
• Schedules patient appointments, communicates and coordinates scheduling with clinical personnel

Educator

• Assess the nutritional needs of patients
• Formulate and implement nutrition care plans
• Participate in improving organizational performance of the nutrition care function
• Collaborate as a member of the interdisciplinary health care team

Diabetes Educator, RD

Social Worker

• Provides psychosocial assessment, case management, and resource coordination services to address barriers to patient’s optimal health related to Social Influencers of Health (SIOH)
• Connects patients with designated community agencies to meet social and financial needs, and provides advocacy, crisis intervention, and resource assistance to patients and families
• Assesses patients using screening tools and clinical interview regarding their psycho-social factors and mental health needs
• Provides advanced problem solving, refers patients to community agencies/resources to address needs
• Develops, implements and assesses continuing care plans to support patient’s health and wellness in coordination with psychiatrists and therapists
• Advocates, educates and facilitates resolution of patient ethical and legal issues, such as advance directives, end-of-life decisions, guardianship, etc.
• Brokers with community agencies to access services to meet patient’s psychosocial needs
• Coordinates care across interdisciplinary team of providers.

Medical Social Worker – Geriatrics

General

• Prepares and performs a complete range of non-invasive diagnostic ultrasound tests
• Assists the Radiologist in invasive procedures
• Transports patients to and from testing areas as requested
• Shares 24-hour call coverage with all diagnostic sonographers
• Follows proper procedures in scheduling invasive procedures
• Reviews patient’s chart for assessment data and clarification of orders
• Prepares data sheets with patient history and technical interpretation for Radiologist
• Consults Radiologist of any abnormal findings
• Notifies ordering physician immediately per Radiologist request
• Performs primary equipment maintenance to ensure proper operation and continuity of patient service
• Follows guidelines/policies regarding cleaning equipment and keeping rooms clean
• Suggests ways to continually improve quality, productivity, costs and work processes
• Demonstrates proficiency with timeliness of charge entry and selection of correct charges for services provided

Ultrasound Technologist

Data Analyst

• Capture, analyze, and validate data to support clinical, operational, and financial performance improvement using qualitative and quantitative techniques
• Develop dashboards, reports, visualizations, and automated analytics solutions using Microsoft Fabric, Power BI, SQL, and Python to support leadership decision-making and performance improvement initiatives
• Supports enterprise data and reporting systems through data extraction, transformation, modeling, validation, and query development while ensuring adherence to established data standards
• Works with large and complex datasets from healthcare and enterprise systems, including Epic EHR and Epic Clarity, to deliver actionable insights and scalable reporting solutions
• Partners with operational, financial, and clinical leaders to translate business requirements into reporting, analytics, and actionable insights

Senior Analyst, Data, Business Intel and Financial Operations

Student

• Assist patients with personal care and activities of daily living, including: bathing/skin care (I & II), grooming, and eating.
• Keep assigned patient rooms stocked, cleaned, and orderly
• Obtain vital signs, including: height, weight, blood glucose levels, and I&O
• Perform EKG and phlebotomy as delegated by Staff RN
• Document patient data accurately and completely
• All other duties as assigned

Customer Support

• Support the HCCs (hospital-based liaisons) with referral entry and referral insurance verification
• Act as data entry support
• Accept, import and enter referrals from RHMs into Home Care Home Base
• Responsible for the insurance verification and authorization for certain payers

Referral Support Specialist

Security Engineer

• The Manager, Information Security Risk and Consulting plays a critical role in executing and maturing the organization’s third-party and integrated risk management program.
• Oversight of enterprise risk assessments across commercial off-the-shelf (COTS), open source, and internally developed applications, as well as associated system integrations.
• Identify, assess, and prioritize security risks, ensuring appropriate controls are implemented.
• Drive continuous monitoring and risk-informed decision-making across the organization.
• Lead the development and reporting of key risk indicators (KRIs) and key performance indicators (KPIs).
• Oversee the design and execution of scalable risk management processes, leveraging GRC tools and automation to enhance efficiency and consistency.
• Build, develop, and lead a highly engaged, high-performing team of security risk professionals.
• Foster a culture of accountability, collaboration, and continuous improvement within a complex and evolving security environment.
• Develop and lead Trinity Health’s Information Security Third Party Risk and Integrated Risk Management Program.

Manager, Information Security Risk and Consulting

Patient Access

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Demonstrates knowledge of departmental processes & procedures.
• Research & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions.

Patient Access Representative I – PRN

• Serve as a strategic advisor, liaison, and subject matter expert in security risk management strategies.
• Partner with senior leadership and ensure alignment with organizational priorities and regulatory requirements.
• Lead complex risk assessments and guide risk treatment strategies.
• Strengthen overall risk posture through governance, metrics, and continuous improvement.
• Collaborate with stakeholders to ensure initiatives align with mission and values.
• Prepare and deliver required evidence for regulatory audits and investigations.
• Provide guidance and support in third-party and integrated risk management.
• Coordinate team participation in regulatory audits and investigations.

Senior Security Risk Management Consultant

Learning and Development

• Responsible for the assessment, training, and continuing education of colleagues within assigned Health Ministries (HM) as it relates to Revenue Integrity operational management duties.
• Ensures all Revenue Integrity colleagues exhibit general competencies in the use of the Health Information System (HIS) and all other associated Revenue Cycle computer applications as well as organizational and governmental regulatory rules and processes.
• Provides new hire orientation followed by post-training monitoring to all Revenue Integrity new hire colleagues including new hire colleagues from decentralized departments performing Revenue Integrity related job duties.
• Develops and maintains the orientation and training program for new hire colleagues and off-site registration personnel to include Revenue Integrity computer work systems, Revenue Cycle foundational courses, policies and procedures, tenets of compliance and colleague testing.
• Provides scheduled in-person classroom and virtual training which includes preparing training schedules, informing target audience of all pertinent details, setting up the training environment, tracking attendance, and following up on colleague assessments and handling of other logistics.
• Conducts formal monthly training programs for revenue cycle and formal training as needed for all departments performing Revenue Integrity management functions in accordance with department and HIS policies and procedures.
• Works with system implementation teams to develop, test, and train end users and QA various applications and functionality.
• Supports Epic TogetherCare Super User and end user training.
• Works collaboratively with PFS, Revenue Integrity, Compliance, and TogetherCare to continuously identify colleague needs for training and to further develop colleague skills.

System Education & Training Specialist, Revenue Integrity

Representative

• Perform day-to-day activities required to process credit account balances
• Serve as a member of a team responsible for reducing patient balance account receivable credits
• Communicate with patients regarding overpayments
• Document corrections on discrepancies and follow up activities performed
• Track data on payment activity and findings for the Supervisor
• Prepare refund checks and enter data into the appropriate system
• Adhere to proactive cash posting practices

Credit Resolution Representative I, Hospital Credits - PFS

• Performs day-to-day customer service activities within the hospital revenue operations
• Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results
• Assists patients in resolution of billing issues
• Performs communication and follow-up processes related customer service

Customer Service Representative – Escalations, Self-Pay

Billing Specialist

• Perform day-to-day billing and follow-up activities within revenue operations
• Document claims billed, paid, settled, and follow-up in appropriate systems
• Identify and escalate issues affecting accurate billing and follow-up activities
• Contact payers directly for payment due and review correspondence
• Communicate with hospital departments to clarify billing discrepancies
• Perform routine follow-up functions including investigating overpayments and payment delays
• Research claim rejections and take corrective actions
• Prepare special reports as directed by Supervisor Billing and Follow-Up