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Call Center Representative
Trinity HealthCall Center Representative handling medical inquiries via phone for St. Peter's Health Partners.
Posted 7/20/2026part-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a medical environment, effectively managing patient communications and appointment scheduling. Proficient in triaging calls and coordinating with clinical personnel to ensure efficient service delivery.
Highest-signal resume keywords
Customer Service ExperienceMedical ReceptionCall Center ExperienceAppointment SchedulingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsOrganizational Skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient ServicesMedical EnvironmentCall TriageClinical Coordination
About the role
Key responsibilities & impact- Serves as a first point of contact for customers by phone
- Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls
- Schedules patient appointments, communicates and coordinates scheduling with clinical personnel
Requirements
What you’ll need- High School Diploma or GED required
- Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment
Benefits
Comp & perks- Generous tuition allowance
- Career development opportunities