Trillium Health Resources

Manager

• Engage members in care coordination/care management process.
• Provide complex care management, in compliance with NCQA and any other identified regulatory/required accreditation standards, to assigned members who may have identified needs with behavioral health, physical health, co-occurring, co-morbid, or multi-morbid conditions.
• Provide education about and linkage to as needed, all available services, natural and community supports, treatment options, diagnostic services, etc.
• Linkage to needed psychological, behavioral, educational, physical, and dental evaluations.
• Identifies, links, or, if appropriate, facilitates referrals for health-related services, community-based resources, school/academic needs, and social support services.
• Ensure the coordination of care with each member’s primary care physician and/or other identified specialist/dental provider.

Child Care Manager

Director

• Develop and execute comprehensive change management strategies aligned with agency goals, including process redesigns, organizational restructuring, technology adoption, and cultural shifts.
• Establish and maintain a proven change management methodology and toolkit to ensure consistency, effectiveness, and measurable results across projects.
• Collaborate with internal stakeholders to define the scope of change initiatives and ensure seamless integration.
• Build and lead a high-performing team of change management practitioners and project managers.
• Develop and implement change communication strategies that inform, engage, and motivate employees at all levels to embrace change.
• Monitor and measure the effectiveness of change management initiatives, adjusting strategies as needed based on feedback and results.

Director of Change Management

• Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual.
• Provide education and support to members in learning about and exercising rights and responsibilities.
• Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process.
• Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth.
• Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process.

Innovations Waiver – Care Manager

Financial Planning and Analysis

• Oversee and manage the preparation and distribution of all financial reports.
• Ensure the accuracy, completeness and timeliness of financial data and compliance with regulatory requirements.
• Coordinate with other teams to obtain financial data for reports, as needed.
• Oversee and manage the Executive and Board reports.
• Analyze financial data, identify trends, and prepare written and oral reports on findings.
• Collaborate with auditors and regulatory agencies during audits and inspections.
• Maintain and update financial reporting policies and procedures.
• Supervise and train financial reporting staff.

Financial Reporting Manager

• Ensure check writes are performed with accuracy.
• Oversight and management of allocations, grants, and county, federal, and state funds, to include maintaining tracking and reporting of all spending and maintaining a thorough understanding of the general ledger structure and financial reporting requirements.
• Oversight and approvals of credit card purchases.
• Assist in budget preparation related to State funding, grants, and county funds.
• Responsible for communication and coordination with external stakeholders.
• Monitor and analyze department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.

Financial Operations Manager

• Provide complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability.
• Utilize person centered planning methods and strategies to gather information and address specific needs of the individual.
• Provide education and support to members on learning about and exercising rights and responsibilities.
• Complete discovery activities (information gathering and assessment) as a component of the planning process.
• Ensure that assessments and plans are updated as needed and whenever the member’s life circumstances change.

IDD Care Manager

• Financial planning and ensuring compliance with fiscal policies at all levels.
• Analyze payments for contracts with vendors and providers.
• Apply accounting expertise to prepare financial reports and ensure accurate payments by interpreting contract terms.
• Review expenditures to ensure that they are complete and timely.
• Assist in training new staff in systems, processes, and procedures.
• Work with the Financial Operations Team on assignments, tasks, and guiding the workflow.
• Review processes and procedures to ensure they are operating effectively and efficiently.
• Ensure appropriate reporting to the State for specific programs for tracking expenditures.
• Prepare monthly journal entries as needed.
• Review, investigate and correct errors in payables entries, documents, and reports.

Senior Associate, Financial Operations

Customer Support

• Provides confidential administrative and specialist support to the Clinical Support Services Department
• Assists with daily operations and planning
• Provides administrative assistance with projects or assignments when needed
• Assist with data entry, reconciling, tracking for Ombudsman requests, SNOW tickets, PCP/Provider Request for CM Name or Assistance referrals, and NEMT tickets
• Communicate with providers on requests/inquiries to identify members’ care managers
• Process primary care physician and provider requests for care manager name or assignment referrals
• Monitor and provide follow-up on all Clinical Support Team referrals and referral status
• Provide specialist support for the oversight and day-to-day management of fleet vehicles assigned to the Care Management unit and staff

Support Specialist

• Provide confidential administrative and specialist support to the Clinical Support Services Department
• Assist with daily operations and planning and provide administrative assistance with projects or assignments
• Assist with data entry, reconciling, tracking for Ombudsman requests, SNOW tickets, PCP/Provider Request for CM Name or Assistance referrals, and NEMT tickets
• Communicate with providers on requests/inquiries to identify members’ care managers
• Process primary care physician and provider requests for care manager name or assignment referrals
• Monitor and provide follow-up on all Clinical Support Team referrals and referral status
• Provide specialist support for the oversight and day-to-day management of fleet vehicles assigned to the Care Management unit and staff

Clinical Support Specialist

Therapist

• Provide input for Complex Care Coordination for members with chronic, unresolved or complex physical, behavioral health and social determinant needs.
• Screen Trillium members who have identified needs with behavioral health, physical health, co-occurring, co-morbid, or multi-morbid conditions for conditions/issues within the area of occupational therapy that impact transitions from most restrictive environments to least restrictive environments.
• Participate in multi-disciplinary care teams to contribute to integrated care.
• Monitor the care plan, service delivery, and health and safety of the member.
• Complete occupational therapy screening tools as needed.
• Evaluate home environments for hazards or barriers to independent living.
• Complete required documentation/paperwork/tasks in the Trillium software platforms according to established timelines.

Occupational Therapy Assistant – Complex Transitional Care

• Provide input for Complex Care Coordination targeting members with chronic, unresolved or complex physical, behavioral health and social determinant needs
• Provide care planning with foundations in national evidenced-based and informed standards to provide whole person care
• Complete required documentation/paperwork/tasks in the Trillium software platforms according to established timelines
• Screen Trillium members for needs within occupational therapy that impact transitions from restrictive to least restrictive environments
• Participate in multi-disciplinary care teams to contribute to integrated care
• Monitor the care plan, service delivery, and health and safety of the member
• Complete occupational therapy screening tools as needed
• Evaluate home environments for hazards or barriers to independent living

Project Manager

• Support project development and implement project management practices
• Develop tools and resources and build internal capabilities within Network Management teams
• Provide comprehensive project oversight from initiation through completion
• Proactively identify and resolve issues to ensure successful delivery of business objectives
• Collaborate with business partners to assess efficiencies and effectiveness of enterprise responsibilities
• Create complex reports, write papers, and complete cost benefit analyses including detailed analysis of existing processes/systems and replacement processes/systems
• Conduct comprehensive analysis to produce complex documents that define quality assurance, testing criteria, prototypes, and mock-ups
• Manage, monitor, and measure results to support outcome evaluations, resource performance, and investment ROI
• Identify and recommend information, technology, or process solutions with enterprise-wide applications
• Define project charter, integrated project plan, scope plan, resource plan, contingency plan, communications plan, schedule and timeline

Director of Project Management – Network

Community Manager

• The Family Partner is responsible for educating parents/caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems for themselves and about the existence of informal/community resources available to them.
• This position also facilitates the parent’s/caregiver’s access to these resources and works alongside the System of Care Coordinator in their assigned counties.
• Supports a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area.
• Family Partners ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health.
• Participate in comprehensive System of Care planning, implementation, coordination, and training related to required core functions within the Region in which it operates.
• Provide education and support to members and families in learning about and exercising rights and responsibilities.
• Serve on a multidisciplinary care team to utilize person-centered planning methods/strategies to gather information, to get to know the members and families/legally responsible persons to adequately address specific needs of the individual.
• Support completion of discovery activities (information gathering and assessment) as a component of the planning process.
• Assist members/legally responsible persons in choosing service providers, ensuring objectivity in the process.
• Assist the member/family supported to direct the planning process/plan development, to the extent desired by the member.

Community SOC Family Partner

• Provide direct supervision of the RCT Supervisors of Care Management and clinical activities performed by the Regional Care Team.
• Provide on–going advocacy and education regarding MH/SU conditions and best practices in treatment.
• Ensure active engagement in tailored care management, collaboration with members, treating providers, and their support system, to address issues, concerns, barriers to treatment, and services/supports.
• Ensure staff are utilizing person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual.
• Provide support to the RCT Supervisors of Care Management and resolve issues that are escalated by Supervisors.
• Participate in weekly Regional Managers meetings, Regional Leadership Team meetings, and other Department and Organization meetings.
• Review referrals to the Regional Care Team and check for TCM eligibility and authorization and triage to best fit regional team.

Regional Manager, RCT

• Coordinate the administration of multiple financial functions and/or a major fiscal unit; review and ensure appropriate internal controls over fiscal functions and activities.
• Monitor and forecast administrative expenditures.
• Upload budget information to the accounting software for reporting and tracking.
• Support the development of the annual budget, the strategy, and performance management program, and various organization-wide process improvement initiatives.
• Monitor Trillium Health Resources' annual budget and ensure compliance with related regulations, standards, and policies, and approve and monitor the expenditure of funds.

Senior Financial Planning Analyst

• Provide direct supervision and administrative oversight for a localized, Integrated Care Team supporting Innovations members and members without Innovation waiver funding living with mental health, substance use, and intellectual/developmental disabilities.
• Ensure staff utilize workflows as required to complete Care Management Comprehensive Assessment and care plans for members as care needs change.
• Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently.
• Monitor teams to help ensure integration of care through the establishment of an integrated care team (e.g. member, caretaker/legal guardian, family member, PCP, behavioral health provider, specialists, nutritionists, pharmacy, etc.) to meet the member1s needs.
• Use knowledge and skills to create and identify methodologies and tools to be used in the execution of care management and coordination.
• Coach team members to use member engagement practices that support the engagement of members throughout the continuum of care.

Regional Manager, Innovations Waiver

Affiliate Manager

• Educates parents and caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems; and about the existence of informal community resources.
• Provides a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area by ensuring members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.
• If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
• On a typical day, you might: Work with member’s families and other members of the care team to identify, document and attempt to address barriers to relocation to a more integrated setting.
• Provide linkage to needed physical psychological, behavioral and educational, evaluations and supports, as appropriate for the individual’s needs.
• Educate and train members and the member’s family or guardians on resource availability, and how to independently access resources to maintain self-sufficiency in caring for the member in the community.
• Support transitions of care e.g. members discharging from residential or inpatient settings, transitioning out of school-related services, members experience a change in employment or change in primary care giver.

SOC Family Partner

• Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual. Provide education and support to members in learning about and exercising rights and responsibilities. Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process. Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth. Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process. Assist the members supported to direct the planning process/plan development, to the extent desired by the member. Facilitate timely development of the Comprehensive Care management Assessment, Individual Support Plan/Care Plan, Crisis Plan, and other assessments as needed

Child Care Manager

Director of Change Management

Innovations Waiver – Care Manager

Financial Reporting Manager

Financial Operations Manager

IDD Care Manager

Senior Associate, Financial Operations

Support Specialist

Clinical Support Specialist

Occupational Therapy Assistant – Complex Transitional Care

Occupational Therapy Assistant – Complex Transitional Care

Director of Project Management – Network

Community SOC Family Partner

Regional Manager, RCT

Senior Financial Planning Analyst

Regional Manager, Innovations Waiver

SOC Family Partner

Innovations Waiver-Care Manager