Utilization Management Coordinator – MH/SU

Trillium Health Resources

Utilization Management Coordinator handling administrative components of clinical reviews for service authorization in Behavioral Health. Joining a team focused on supporting individuals and families in North Carolina's mental health system.

Posted 7/18/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $56,270 - $69,898 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical reviews and service authorization requests within the Behavioral Health, Mental Health, Substance Use, and Intellectual Developmental Disabilities fields. Proficient in coordinating clinical documentation and ensuring timely communication of outcomes to clinicians.

Highest-signal resume keywords

Behavioral Health ExperienceClinical Review ManagementService Authorization CoordinationCommunication SkillsDocumentation Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ReviewService AuthorizationDocumentation ManagementOutcome CommunicationTimeliness Monitoring

Soft Skills

Organizational SkillsInterpersonal Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Behavioral HealthMental HealthSubstance UseIntellectual Developmental DisabilitiesClinical Documentation

About the role

Key responsibilities & impact

Review and pre-screen MHSU service authorization requests.
Manage and monitor the timeliness of clinical reviews.
Coordinate and oversee the submission of clinical documentation.
Track Peer Reviewer decisions and independently communicate outcomes to clinicians.
Ensure all required notices and actions are issued appropriately and on time.

Requirements

What you’ll need

High School Diploma/GED and six (6) years’ experience working in the BH/MH/SU/IDD field; OR Associate’s degree in Human Services, Health, or related field and four (4) years’ experience working in the BH/MH/SU/IDD field; OR Bachelor’s degree in Human Services, Health, or related field and two (2) years’ experience working in the BH/MH/SU/IDD field; OR Equivalent combination of education/experience.
Must have a valid driver’s license.
Must reside within North Carolina.
Must be able to travel within catchment as required.

Benefits

Comp & perks

Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies