Grievance Coordinator

Trillium Health Resources

Grievance Coordinator at Trillium Health Resources responsible for grievance and complaint management. Ensuring compliance with State and Federal guidelines while supporting members and providers in grievance processes.

Posted 7/24/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $56,270 - $69,898 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and resolving grievances and complaints within the adult mental health, developmental disabilities, or substance use fields, ensuring compliance with regulatory standards and timely communication. Proficient in documentation and collaboration with internal and external stakeholders to facilitate effective resolution processes.

Highest-signal resume keywords

Grievance ManagementCrisis InterventionDocumentation SkillsCollaborationRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Grievance/Complaint InvestigationDocumentation in Grievance ModuleData ManagementCrisis ResponseInformation Gathering

Soft Skills

Professional DiscretionCommunicationInterpersonal Skills

Tools & Technologies

Grievance/Complaint Submission PortalSpreadsheets

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Adult Mental HealthDevelopmental DisabilitiesSubstance UseAccreditation StandardsContractual Standards

About the role

Key responsibilities & impact

Evaluate/investigate the circumstances of the grievance/complaint, which includes interacting with callers to gather information regarding their concern
Collaborate with other internal Trillium departments to help gather information and documents for the investigation
Document in the grievance/complaint module
Interfaces with providers and external entities, as required, to resolve grievances and complaints
Use professional discretion to determine appropriate response to the contents of complaints or grievances
Maintain and adjudicate member and recipient grievances and complaints in a timely manner
Ensure notification letters are updated and sent to the grievant/complainant accurately and timely based on current formats and timelines as established by regulations
Maintain and update the grievance module, spreadsheets and Trillium’s on-line grievance/complaint submission portal
Establish and ensure grievances and complaint files are maintained in accordance with contractual and accreditation standards.

Requirements

What you’ll need

High School Diploma/GED and six (6) years’ experience working with the adult mental health, developmental disabilities or substance use population or field; OR
Associate’s degree and minimum four (4) years’ experience working with the adult mental health, developmental disabilities or substance use population or field; OR
Bachelor’s degree and minimum two (2) years’ experience working with the adult mental health, developmental disabilities or substance use population or field; OR
Equivalent combination of education/experience.
Must have a valid driver’s license.
Must reside within North Carolina.
Must be able to travel within catchment as required.
Preferred: Experience providing crisis intervention or crisis response to individuals within the mental health, developmental disabilities or substance abuse population.

Benefits

Comp & perks

Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies