Togetherwork

Business Development Rep

• Centralize and lead our team of 10 BDRs currently spread across multiple verticals, ensuring alignment with company-wide go-to-market strategy.
• Develop, implement, and continuously improve processes for prospecting, lead qualification, and opportunity handoff to Account Executives.
• Set clear performance expectations, KPIs, and career development plans for the BDR team.
• Partner closely with Sales, Marketing, and RevOps to optimize lead flow, messaging, and targeting strategies.
• Own pipeline generation targets and ensure the team consistently meets or exceeds goals.
• Leverage Salesforce and sales engagement tools to track activity, measure effectiveness, and drive data-driven decisions.
• Hire, train, and mentor new BDRs to maintain a culture of accountability, collaboration, and success.
• Design and implement intentional career paths that enable BDRs to successfully develop into high-performing Account Executives
• Report on performance metrics and pipeline contribution to executive leadership.

Business Development Director – BDR

Support Engineer

• Provide Tier 1 technical support via Zendesk, triaging and resolving incoming tickets
• Communicate effectively with nonprofit clients through email, chat, and video
• Build trusted relationships with assigned clients through proactive support and consistent follow-up
• Document recurring issues, draft macros and runbooks, and help expand internal knowledge base content
• Escalate bugs and complex issues to Product and Engineering teams with clear logs and reproduction steps
• Support light QA testing of new features or custom implementations before release
• Keep clients informed about product updates, changes, and best practices

Client-Facing Technical Support Specialist, SaaS

Recruitment

• Manage full-cycle recruiting across technical, sales, and G&A roles
• Handle a high-volume requisition load while maintaining quality and candidate care
• Act as a strategic partner to hiring managers, influencing intake, process, and selection
• Source talent creatively in the Austin market through multiple channels
• Provide data-driven insights to leadership on recruiting activity and results
• Use Greenhouse and AI + automation to optimize recruiting efficiency
• Mentor junior recruiters and contribute to improving recruiting practices

Talent Acquisition Partner

• Run full-cycle recruiting for sales, G&A, and early-career roles.
• Source talent creatively in the Austin market through LinkedIn, referrals, networking, and events.
• Partner with hiring managers to align on job requirements, interview processes, and candidate feedback.
• Use Greenhouse and AI recruiting tools to streamline sourcing, scheduling, and communication.
• Deliver a candidate experience that reflects Togetherwork’s customer-first values.

Talent Acquisition Partner, Early Career

Revenue Operations

• Report to the Head of Revenue Operations and partner with sales to accelerate revenue growth
• Drive process improvements, execute commissions, optimize the sales tech stack, and uncover buyer journey insights
• Act as operational partner to sales reps and managers to ensure tools, data, and processes support growth
• First 30 Days: Onboard, learn RevOps processes and tech stack, interview Sales and Marketing, review enablement and commission structures
• First 90 Days: Own commissions execution (data, analysis, payroll submissions), manage Salesforce and tool support tickets, prioritize RevOps initiatives, manage Salesforce-adjacent tools
• First 6 Months+: Optimize sales processes, enhance Salesforce best practices, implement automations, build reports and dashboards, collaborate cross-functionally, lead requirements gathering for RevOps projects

Revenue Operations Manager

Solutions Engineer

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
• Lead software implementations, system integrations, and technical consulting engagements.
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
• Translate business needs into technical requirements, timelines, and documentation.
• Guide clients through complex decisions that align with their strategic goals.
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption.

Client Solutions Manager

Product Marketing

• We’re hiring a Product Marketing Manager to help drive awareness, adoption, and affinity for our platform. This role is the vital link between product and customer—translating technical capabilities into meaningful, benefit-driven stories that resonate. You’ll ensure our users feel understood, our messaging is sharp, and our market presence stays two steps ahead.
• As our first dedicated product marketer, you’ll build and lead go-to-market strategies for feature launches, deepen our customer segmentation efforts, and shape messaging that’s clear, confident, and customer-centered.
• Product Positioning & Messaging
• Craft messaging that reflects real customer needs and clearly differentiates our product in the market.
• Ensure consistency across our website, in-app experiences, campaigns, and enablement materials.
• Go-To-Market Leadership
• Build and own GTM strategies for new product features and updates.
• Collaborate with Product, Sales, and Customer Success to align messaging and execution across teams.
• Customer & Market Insights
• Develop meaningful customer segmentation with Product—identifying what matters most to our core users, from solo operators to multi-location businesses.
• Lead marketing’s voice-of-customer and competitive insight efforts to inform roadmap and positioning.
• Enablement & Content
• Create tools that empower our teams: battlecards, pitch decks, one-pagers, FAQs, and more.
• Partner with Marketing Managers to deliver compelling product campaigns, webinars, blogs, and educational content.
• Support product adoption through in-app messaging, resources, and videos in collaboration with Product.
• Nice To Have
• Experience marketing to small business owners or service-based businesses
• Familiarity with tools like HubSpot, Salesforce, Chameleon, Pendo, or Canny
• A passion for animals or a background in the pet-care industry is always a plus!

Product Marketing Manager (Hybrid- Austin, TX) 

Customer Support

• The Tier 3 Senior Support Specialist is a key member of the Operations Team, requiring advanced technical expertise, strong troubleshooting skills, and a deep understanding of the company’s software, systems, and processes. This role plays a vital part in ensuring customer success by managing the most complex support cases and providing high-touch service to enterprise partners.
• In addition to owning enterprise support, the Tier 3 Specialist will collaborate closely with cross-functional teams—including Product, Engineering, and other Operations groups—to resolve critical issues that impact customer satisfaction and retention. While enterprise support is the primary responsibility, this individual may also assist with broader partner and applicant support during high-volume periods or time-sensitive deadlines.
• As a player-coach, the Tier 3 Senior Support Analyst will actively manage tickets while mentoring and guiding other support team members. Over time, the scope of this role may evolve to align with organizational priorities and better serve the needs of partners and users.
• Responsibilities:
• Provide high-touch, white-glove support to enterprise clients, ensuring timely, accurate, and empathetic responses to complex inquiries and technical issues
• Troubleshoot advanced technical issues, including bug replication, platform behavior analysis, and environment-specific troubleshooting
• Create detailed Jira tickets for bugs, ensuring clear documentation for the Product and Engineering teams
• Collaborate closely with Account Relations and Product teams to ensure enterprise partners' needs are understood, communicated, and prioritized
• Reproduce and troubleshoot reported bugs to assist in root cause identification
• Maintain and regularly update Help Center resources for both partners and applicants
• Analyze support trends to identify recurring issues, suggest improvements, and enhance the user experience
• Create and refine support processes to improve efficiency, ticket resolution times, and user satisfaction
• Monitor support queues to ensure SLA adherence and appropriate prioritization
• Identify opportunities to automate repetitive tasks or enhance self-service resources
• Mentor and help train other technical support team members

Tier 3 Senior Support Specialist

Manager

• Lead and mentor a team of engineers, fostering growth and performance
• Collaborate with the product owner to manage and deliver on the product roadmap
• Guide architectural decisions for a new application
• Maintain and improve legacy PHP applications
• Write and review code (primarily .NET and React)
• Implement best practices in CI/CD and cloud-based development
• Ensure high quality, scalable, and maintainable software delivery

Development Manager

• We are seeking a Revenue Operations Manager - Customer Success to drive operational excellence across our Customer Success organization, a data-driven thinker with a passion for systems, strategy, and customer experience.
• You will play a central role in scaling how we deliver value to our customers in a fast-paced, high-growth environment.
• Shape the systems and processes that power a growing Customer Success team.
• Drive insights and strategy that influence customer experience and retention.
• Work remotely with a collaborative, mission-driven team.
• Gain exposure to executive leadership and contribute to company-wide initiatives.
• Own the design, implementation, and continuous improvement of CS operations, systems, and reporting.
• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.
• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.
• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.
• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.
• Build scalable processes to support a growing CS team across multiple business units.
• Support forecasting, capacity planning, and segmentation strategies for Customer Success.
• Lead cross-functional initiatives that improve customer experience, retention, and expansion.
• Nice-to-Have: Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.
• Nice-to-Have: Background working in private equity-backed or multi-product SaaS environments.

Revenue Operations Manager, Customer Success

Client Services Representative

• Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
• Assist clients with budget entry, expense tracking, and monthly contributions management.
• Working closely with internal AP and AR team members to oversee accurate bank reconciliations ensure precision.
• Manage year-end 1099 preparation for vendors and collaborate with Accounts Payable Manager.
• Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
• Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.

Accountant- Client Services Manager (Hybrid- Austin, TX)

• Generate and qualify leads, primarily through self-sourced outbound activity
• Conduct discovery calls and product demonstrations across three platforms
• Collaborate with marketing to leverage inbound leads
• Book and lead sales meetings, initially supporting senior BD leadership before progressing to independent demos
• Own the full sales cycle, including pipeline management, CRM documentation, and contract negotiations
• Travel to industry conferences throughout the year (expenses covered)
• Sales Cycle: Typically 1–7 days; up to 3 months for enterprise-level deals
• Average Contract Value (ACV): $6,000–$12,000

Director of Business Development

• As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You&apos;ll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues.
• Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software.
• This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You&apos;ll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. If you&apos;re detail-oriented, enjoy learning, and take pride in helping others succeed, we’d love to hear from you!
• Hours: M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completed. Must be able to serve on an occasional weekend rotation as needed.