Support Engineer

• Provide Tier 1 technical support via Zendesk, triaging and resolving incoming tickets
• Communicate effectively with nonprofit clients through email, chat, and video
• Build trusted relationships with assigned clients through proactive support and consistent follow-up
• Document recurring issues, draft macros and runbooks, and help expand internal knowledge base content
• Escalate bugs and complex issues to Product and Engineering teams with clear logs and reproduction steps
• Support light QA testing of new features or custom implementations before release
• Keep clients informed about product updates, changes, and best practices

Client-Facing Technical Support Specialist, SaaS

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

Customer Technical Support – Internal End User Support