Togetherwork

Recruitment

• Full-cycle recruiting from intake through offer
• Technical searches across backend, data, and DevOps roles
• Intake calibration with senior Product and Engineering leaders
• Proactive sourcing strategy beyond inbound applicants
• Structured interview alignment and debrief management
• Accurate and disciplined ATS workflow management
• Weekly stakeholder updates and hiring progress reporting
• Candidate experience from first touch through close

Talent Acquisition Partner

Customer Support

• Support cross-functional customer experience initiatives, including ESOM, through coordination and follow-through
• Maintain documentation, trackers, and action items related to CX initiatives
• Prepare materials and inputs for CX reviews, updates, and meetings
• Gather and organize information and inputs from internal teams
• Identify gaps, risks, or misalignment and escalate appropriately
• Coordinate meetings, agendas, and follow-ups as needed
• Own weekly administration of the AB488 restricted accounts list, including: managing additions and removals based on established criteria, validating updates with relevant internal teams ensuring updates are accurate and completed on a consistent cadence
• Maintain documentation and audit trails related to restricted account changes
• Coordinate with Legal, Compliance, Operations, and Support teams as needed
• Escalate discrepancies, questions, or potential risks promptly

Customer Experience Program Coordinator

Full-stack Engineer

• Design, develop, and maintain features for our SaaS applications
• Build and support both front-end and back-end components using modern frameworks
• Write clean, reusable, well-documented, and testable code
• Participate in code reviews and apply best practices to improve code quality
• Collaborate with Product Managers and Product Owners to refine functional and non-functional requirements
• Troubleshoot, debug, and resolve issues across non-production and production environments
• Leverage industry-standard development tools, IDEs, and AI-assisted tools to enhance productivity and code quality

Senior Fullstack Developer

Project Manager

• Own the end-to-end delivery of assigned projects, from kickoff through completion.
• Ensure projects are delivered on time, within budget, and in alignment with defined scope and quality standards.
• Manage multiple initiatives concurrently while maintaining delivery rigor and focus.
• Proactively identify risks, dependencies, and constraints, and drive mitigation plans.
• Partner with technical and business teams to align priorities, timelines, and responsibilities.
• Coordinate internal resources and collaborate with resource managers to ensure appropriate staffing.
• Drive execution through direct leadership, coordination, and escalation when necessary.
• Serve as a key point of contact for internal and external stakeholders.
• Build strong working relationships grounded in trust, transparency, and accountability.
• Support customers in identifying opportunities for business process improvement using Togetherwork solutions.
• Track project progress and provide accurate, timely reporting on milestones, risks, and exceptions.
• Manage change requests and support structured change management processes.
• Ensure issues are addressed quickly and effectively to minimize delivery impact.
• Contribute to consistent, repeatable delivery practices across the organization.
• Maintain a strong focus on delivery quality, customer value, and continuous improvement.

• Investigate and resolve customer-reported issues within Fonteva’s Salesforce-based applications
• Troubleshoot problems related to configuration, Lightning Components, managed packages, workflows, flows, and process builders
• Apply debugging techniques to analyze issues within custom frameworks and identify root causes
• Deliver high-quality, customer-focused support by understanding client needs and use cases
• Communicate clearly and effectively with both technical and non-technical customer stakeholders
• Take ownership of customer cases from intake through resolution or appropriate escalation
• Provide foundational support for API integrations using tools such as Workbench and Data Loader
• Assist with middleware platforms (e.g., MuleSoft) while learning integration best practices through hands-on experience and mentorship
• Continuously expand your knowledge of the Salesforce platform, Fonteva products, and cloud technologies
• Participate in mentoring, formal training, and certification programs to grow technical and product expertise

Customer Support Specialist – Tier 1

Consultant

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum
• Deliver end-user and administrator training to support successful adoption
• Provide onboarding guidance, best practices, and product usage recommendations
• Ensure customers are prepared for transition to Customer Success or Support teams
• Maintain accurate onboarding documentation, configuration records, and customer artifacts
• Track progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery

Onboarding Consultant

Sales Engineer

• Partner with Account Executives to support discovery, qualification and product demos
• Translate customer business needs into clear, easy-to-understand product solutions
• Answer functional and workflow questions, including understanding basic API integrations
• Help customers understand how the product fits their business today and as they grow
• Address common objections around fit, complexity, pricing, and change management
• Act as a customer advocate by sharing product needs, enhancements and other relevant feedback with the Product team
• Maintain strong working knowledge of product features and roadmap themes
• Support the development of the Product Marketing strategy and its execution via conference attendance and thought leadership activities such as webinars and speaking engagements

Account Executive

• Identify and target new opportunities: Use tools like Google, LinkedIn, Facebook, and industry events to uncover and engage multi-location prospects, franchises, large national groups, and PE-backed organizations.
• Build and manage a strong pipeline: Collaborate with Sales and Marketing to develop a robust funnel of qualified opportunities.
• Lead the full sales cycle: Manage outreach, discovery, solution alignment, product demonstrations, and closing, using a consultative sales approach.
• Conduct professional presentations and demos: Deliver high-impact software demonstrations via Zoom and in-person meetings to C-level and senior decision-makers.
• Develop tailored proposals: Manage RFIs, RFPs, and contract creation, ensuring each proposal reflects customer needs and business goals.
• Collaborate cross-functionally: Work with internal stakeholders to align sales efforts with marketing campaigns, product positioning, and customer success initiatives.
• Own results: Maintain accountability for activity metrics, pipeline generation, and closed revenue, consistently iterating through a test, measure, and learn approach.

Senior Account Executive

Business Development Rep

• Generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Find creative ways to engage prospects and potential buyers that fit our Ideal Customer Profile, ICP
• Set up meetings or calls between prospective clients and internal Account Executives
• Knowledgeably discuss our Associations products with potential clients (training provided)

Communications

• Build and maintain strong client relationships, understanding their communication and fundraising objectives.
• Advise on best practices for alumni communications and donor engagement.
• Collaborate with clients to plan schedules, content, and messaging.
• Proofread and edit client mailings and newsletters.
• Respond promptly to client questions and concerns via email, phone, and video calls.
• Coordinate the creation of alumni publications such as newsletters, solicitations, and invitations.
• Track projects through review, production, and delivery with external vendors.
• Maintain organized content and workflow for multiple client projects simultaneously.
• Research and update alumni/member contact information to ensure database accuracy.
• Track and analyze gifts, donor engagement, and campaign results.
• Prepare and deliver reports illustrating fundraising outcomes.
• Participate in weekly team and supervisor meetings.
• Contribute to broader departmental projects.
• Maintain a positive, professional, and service-oriented approach with colleagues and clients.

Alumni Communications Consultant

Director

• Own the onboarding operating model, including workflows, milestones, and handoff points.
• Drive consistent execution of standardized onboarding paths while managing exceptions for complex or at-risk customers.
• Forecast onboarding demand and manage capacity planning to support volume without degrading quality.
• Identify onboarding risk signals and own escalation and recovery strategies.
• Lead and develop onboarding managers, specialists, and consultants.
• Partner cross-functionally with Sales, Product, Support, Customer Success, PMO, and Performance Insights.
• Establish and manage onboarding KPIs such as Time-to-Go-Live, Cycle Time, CSAT, Escalation Rate, and Early Adoption indicators.
• Use data and insights to drive continuous improvement across onboarding processes.