Togetherwork

Architect

• Define and maintain enterprise-level application architecture standards across the Togetherwork product portfolio.
• Design scalable, modular, API-first architectures that support multi-tenant SaaS environments.
• Lead high-level and low-level design (HLD/LLD) for new systems and major platform enhancements.
• Develop and maintain reference architectures for frontend, backend, API, integration, and database layers.
• Architect RESTful and/or GraphQL APIs with scalability, reliability, and security in mind.
• Design service-oriented or microservices-based architectures where appropriate, balancing complexity and business value.
• Establish backend development best practices (PHP and modern backend technologies), including coding standards, testing strategies, and&#8239;performance optimization.
• Ensure systems are extensible, maintainable, observable, and cloud-ready across AWS and other cloud platforms.
• Partner with DevOps and infrastructure teams to align application architecture with CI/CD, containerization, and infrastructure-as-code practices.
• Incorporate security-by-design principles, including authentication, authorization, encryption, and secure API design.
• Guide integration of AI/ML capabilities and emerging technologies into existing and new platforms.
• Evaluate new technologies and frameworks, making recommendations aligned with long-term architectural strategy.
• Mentor senior engineers and technical leads, fostering strong architectural discipline and documentation practices.

Enterprise Application Architect

Data Engineer

• Define and evolve the enterprise data architecture roadmap across our product portfolio
• Design AWS-native data architectures leveraging services such as S3, Redshift, Glue, Lambda, Kinesis, RDS, Aurora, and EMR
• Establish standards for ingestion, transformation, storage, modeling, governance, and security
• Design and implement batch and real-time ingestion pipelines across API, CDC, streaming, and batch patterns
• Build and optimize ETL and ELT workflows using AWS Glue, Lambda, Airflow, dbt, or similar frameworks
• Architect scalable data lakes and enterprise warehouse solutions
• Lead logical and physical data modeling, including dimensional, normalized, and Data Vault approaches
• Design canonical data models, semantic layers, and analytics-ready data marts
• Implement data governance frameworks aligned with AWS security best practices, including IAM and encryption standards
• Establish data quality monitoring, lineage tracking, and observability standards
• Optimize performance, reliability, and cost efficiency across distributed AWS data environments
• Mentor data engineers, conduct code reviews, and enforce best practices across teams
• Communicate architectural strategy, trade-offs, and investment priorities to technical and executive stakeholders

Enterprise Data Architect

• Define and maintain enterprise-level application architecture standards across the Togetherwork product portfolio.
• Design scalable, modular, API-first architectures that support multi-tenant SaaS environments.
• Lead high-level and low-level design (HLD/LLD) for new systems and major platform enhancements.
• Develop and maintain reference architectures for frontend, backend, API, integration, and database layers.
• Architect RESTful and/or GraphQL APIs with scalability, reliability, and security in mind.
• Design service-oriented or microservices-based architectures where appropriate, balancing complexity and business value.
• Establish backend development best practices (PHP and modern backend technologies), including coding standards, testing strategies, and performance optimization.
• Ensure systems are extensible, maintainable, observable, and cloud-ready across AWS and other cloud platforms.
• Partner with DevOps and infrastructure teams to align application architecture with CI/CD, containerization, and infrastructure-as-code practices.
• Incorporate security-by-design principles, including authentication, authorization, encryption, and secure API design.
• Guide integration of AI/ML capabilities and emerging technologies into existing and new platforms.
• Evaluate new technologies and frameworks, making recommendations aligned with long-term architectural strategy.
• Mentor senior engineers and technical leads, fostering strong architectural discipline and documentation practices.

Recruitment

• Serve as the primary owner and administrator of Greenhouse
• Maintain clean, accurate, audit-ready ATS data
• Configure new requisitions and interview workflows
• Build and maintain scorecards and stage structures
• Implement and optimize new Greenhouse features and automation
• Conduct monthly data audits and system cleanups
• Build dashboards and reporting views for leadership
• Ensure compliance with structured hiring practices
• Train hiring managers and recruiters on proper Greenhouse usage
• Enforce timely feedback submission and complete scorecards
• Review scorecard quality and alignment with role requirements
• Join intake/kickoff calls and document structured summaries
• Partner with recruiters to ensure process discipline across all verticals
• Support sourcing for hard-to-fill and technical roles
• Utilize LinkedIn Recruiter and Boolean strategies
• Build targeted pipelines for engineering and specialized roles
• Manage background check initiation and tracking
• Ensure offer templates and compensation data are accurate
• Support offer generation and data entry
• Track and manage employee referral documentation and payouts
• Partner with HR on onboarding coordination as needed
• Support interview scheduling for select roles
• Ensure candidate logistics are executed seamlessly

Contract Recruiting Operations Lead

Director

• Design and execute a structured program to move customers to current versions of Fonteva, including multi-year upgrade offers (minimum three years, five preferred) tied to Payments adoption.
• Build compelling, cost-effective upgrade packages by collaborating with Product, Services, and System Integrators to remove friction and drive adoption.
• Run the deal desk for all Fonteva renewals, ensuring consistency in pricing, terms, upgrade incentives, and strategic alignment.
• Learn and co-present with Account Managers the value of upgrading to current versions and adopting Payments 3.0, articulating financial, operational, and technical benefits.
• Develop and structure a recurring maintenance services offering designed to keep customers current with patches and supported versions, increasing predictable ARR.
• Execute a structured approach to minimizing legacy versions, including fee adjustments, end-of-life policies, and strategic incentives to accelerate upgrades.
• Partner with SIs to enhance migration skills and co-develop financial offers, including potential cost offsets to accelerate upgrade adoption.
• Build and manage structured SI referral programs to increase both Fonteva and broader Nonprofit pipeline.
• Drive measurable increases in contracted ARR through structured upgrade motions and SI-driven referrals.

Director of Upgrades – Strategic Renewals

QA Engineer

• Design and implement automated and manual test cases.
• Develop and maintain QA automation frameworks.
• Collaborate with Developers on debugging and defect resolution.
• Track and analyze QA metrics for continuous improvement.
• Ensure software releases meet performance and security standards.
• Contribute to QA documentation and process improvements.

Quality Assurance Engineer

Manager

• Lead and mentor a team of engineers, fostering growth and performance
• Collaborate with the product owner to manage and deliver on the product roadmap
• Guide architectural decisions for a new application
• Maintain and improve legacy PHP applications
• Write and review code, primarily in .NET and React
• Implement best practices in CI/CD and cloud-based development
• Ensure high quality, scalable, and maintainable software delivery

Development Manager

General Counsel

• Offer daily guidance and support to business partners on various intricate corporate matters, such as mergers and acquisitions, corporate transactions, and compliance issues.
• Create, assess, and negotiate intricate commercial contracts and agreements, including those related to SaaS technology.
• Provide insights on corporate legal rights, identify potential legal risks, and contribute to the formulation of effective business strategies.
• Work closely with business partners to negotiate contracts with both customers and vendors.
• Stay informed about the organization's operations and legal documentation to ensure a comprehensive understanding of relevant aspects.

Senior Corporate Counsel

• Full-cycle recruiting from intake through offer
• Technical searches across backend, data, and DevOps roles
• Intake calibration with senior Product and Engineering leaders
• Proactive sourcing strategy beyond inbound applicants
• Structured interview alignment and debrief management
• Accurate and disciplined ATS workflow management
• Weekly stakeholder updates and hiring progress reporting
• Candidate experience from first touch through close

Talent Acquisition Partner

Customer Support

• Support cross-functional customer experience initiatives, including ESOM, through coordination and follow-through
• Maintain documentation, trackers, and action items related to CX initiatives
• Prepare materials and inputs for CX reviews, updates, and meetings
• Gather and organize information and inputs from internal teams
• Identify gaps, risks, or misalignment and escalate appropriately
• Coordinate meetings, agendas, and follow-ups as needed
• Own weekly administration of the AB488 restricted accounts list, including: managing additions and removals based on established criteria, validating updates with relevant internal teams ensuring updates are accurate and completed on a consistent cadence
• Maintain documentation and audit trails related to restricted account changes
• Coordinate with Legal, Compliance, Operations, and Support teams as needed
• Escalate discrepancies, questions, or potential risks promptly

Customer Experience Program Coordinator

Full-stack Engineer

• Design, develop, and maintain features for our SaaS applications
• Build and support both front-end and back-end components using modern frameworks
• Write clean, reusable, well-documented, and testable code
• Participate in code reviews and apply best practices to improve code quality
• Collaborate with Product Managers and Product Owners to refine functional and non-functional requirements
• Troubleshoot, debug, and resolve issues across non-production and production environments
• Leverage industry-standard development tools, IDEs, and AI-assisted tools to enhance productivity and code quality

Senior Fullstack Developer

Project Manager

• Own the end-to-end delivery of assigned projects, from kickoff through completion.
• Ensure projects are delivered on time, within budget, and in alignment with defined scope and quality standards.
• Manage multiple initiatives concurrently while maintaining delivery rigor and focus.
• Proactively identify risks, dependencies, and constraints, and drive mitigation plans.
• Partner with technical and business teams to align priorities, timelines, and responsibilities.
• Coordinate internal resources and collaborate with resource managers to ensure appropriate staffing.
• Drive execution through direct leadership, coordination, and escalation when necessary.
• Serve as a key point of contact for internal and external stakeholders.
• Build strong working relationships grounded in trust, transparency, and accountability.
• Support customers in identifying opportunities for business process improvement using Togetherwork solutions.
• Track project progress and provide accurate, timely reporting on milestones, risks, and exceptions.
• Manage change requests and support structured change management processes.
• Ensure issues are addressed quickly and effectively to minimize delivery impact.
• Contribute to consistent, repeatable delivery practices across the organization.
• Maintain a strong focus on delivery quality, customer value, and continuous improvement.

• Investigate and resolve customer-reported issues within Fonteva’s Salesforce-based applications
• Troubleshoot problems related to configuration, Lightning Components, managed packages, workflows, flows, and process builders
• Apply debugging techniques to analyze issues within custom frameworks and identify root causes
• Deliver high-quality, customer-focused support by understanding client needs and use cases
• Communicate clearly and effectively with both technical and non-technical customer stakeholders
• Take ownership of customer cases from intake through resolution or appropriate escalation
• Provide foundational support for API integrations using tools such as Workbench and Data Loader
• Assist with middleware platforms (e.g., MuleSoft) while learning integration best practices through hands-on experience and mentorship
• Continuously expand your knowledge of the Salesforce platform, Fonteva products, and cloud technologies
• Participate in mentoring, formal training, and certification programs to grow technical and product expertise

Customer Support Specialist – Tier 1

Consultant

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum
• Deliver end-user and administrator training to support successful adoption
• Provide onboarding guidance, best practices, and product usage recommendations
• Ensure customers are prepared for transition to Customer Success or Support teams
• Maintain accurate onboarding documentation, configuration records, and customer artifacts
• Track progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery

Onboarding Consultant

Sales Engineer

• Partner with Account Executives to support discovery, qualification and product demos
• Translate customer business needs into clear, easy-to-understand product solutions
• Answer functional and workflow questions, including understanding basic API integrations
• Help customers understand how the product fits their business today and as they grow
• Address common objections around fit, complexity, pricing, and change management
• Act as a customer advocate by sharing product needs, enhancements and other relevant feedback with the Product team
• Maintain strong working knowledge of product features and roadmap themes
• Support the development of the Product Marketing strategy and its execution via conference attendance and thought leadership activities such as webinars and speaking engagements