Togetherwork

Revenue Operations Manager, Customer Success

Togetherwork

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $100,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • We are seeking a Revenue Operations Manager - Customer Success to drive operational excellence across our Customer Success organization, a data-driven thinker with a passion for systems, strategy, and customer experience.
  • You will play a central role in scaling how we deliver value to our customers in a fast-paced, high-growth environment.
  • Shape the systems and processes that power a growing Customer Success team.
  • Drive insights and strategy that influence customer experience and retention.
  • Work remotely with a collaborative, mission-driven team.
  • Gain exposure to executive leadership and contribute to company-wide initiatives.
  • Own the design, implementation, and continuous improvement of CS operations, systems, and reporting.
  • Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.
  • Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.
  • Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.
  • Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.
  • Build scalable processes to support a growing CS team across multiple business units.
  • Support forecasting, capacity planning, and segmentation strategies for Customer Success.
  • Lead cross-functional initiatives that improve customer experience, retention, and expansion.
  • Nice-to-Have: Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.
  • Nice-to-Have: Background working in private equity-backed or multi-product SaaS environments.

Requirements

  • 3+ years of experience in Customer Success Operations, preferably at a SaaS company.
  • Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects.
  • Proven ability to drive process improvements and scale operations in a fast-paced environment.
  • Excellent project management and communication skills.
  • Strong analytical mindset, with the ability to work with data to identify insights and drive decisions.