Togetherwork

Client Solutions Manager

Togetherwork

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

DrupalSDLC

About the role

  • Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
  • Lead software implementations, system integrations, and technical consulting engagements.
  • Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
  • Translate business needs into technical requirements, timelines, and documentation.
  • Guide clients through complex decisions that align with their strategic goals.
  • Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
  • Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
  • Provide proactive, high-touch support and training to drive client satisfaction and product adoption.

Requirements

  • Experience working in or with nonprofit organizations.
  • Familiarity with fundraising, digital marketing, and advocacy strategies.
  • Strong project management skills with the ability to juggle multiple client engagements.
  • Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
  • Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect).
  • Hands-on experience with project management tools like Jira and Monday.com.
  • Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
  • Excellent communication, documentation, and problem-solving skills.
  • Experience managing software implementation projects across the full software development life cycle (SDLC).
  • Self-motivated and disciplined in a remote work environment.
  • Hands-on experience with Drupal or other CMS platforms (strongly preferred).
  • Salesforce administration or configuration experience (strongly preferred).