Toast

Performance Marketing

• Orchestrate multi-channel campaigns spanning email, in-product (web/mobile), SMS, social, video, and paid media, keeping cross-functional teams on track with deadlines and deliverables to ensure coordinated messaging and optimal customer experience
• Partner closely with stakeholders across Customer Marketing, Product Marketing, Content, Creative, Brand, and Marketing Operations to establish the campaign operational framework, including processes for planning, execution, measurement, and optimization that will define how customer campaigns function at Toast
• Contribute to campaign strategy while maintaining a strong focus on flawless execution and project management, holding high execution standards to ensure all customer-facing work reflects Toast's brand and enterprise-quality expectations
• Partner with the Customer Marketing Analytics to review campaign performance metrics and develop reporting frameworks that demonstrate impact on KPIs like product adoption, upsell revenue, and customer engagement
• Help tell cohesive, impactful stories to customers that drive upsell, product adoption, and customer engagement; dive deep into campaign planning and execution while contributing to strategic direction

Campaign Manager, Customer Marketing

Manager

• Building and coaching a team of Emerging Market Account Executives
• Work closely with sales team to understand restaurants' unique needs and develop customized solutions
• Work with Director and GVP to size and scope the opportunity in emerging markets and accelerate go-to-market motion
• Directly manages 6-8 Account Executives and is responsible for their productivity and pipelines
• Coach reps to conduct efficient discovery meetings, live demos, and craft solutions in Korean
• Support the Director by gathering front-line feedback and helping determine resource investments in emerging markets
• Find opportunities to make the funnel for each Market more efficient with an entrepreneurial mindset
• Partner with teams across the business to ensure expectations set during the sales process are met in delivery

Emerging Markets Manager, Mandarin Speaker

Risk

• Develop and refine credit risk policies and frameworks to ensure the health of the lending portfolio
• Monitor portfolio performance and provide insights on emerging risks, trends, and opportunities
• Partner with Product, Finance, Data Science, and Operations to launch and scale new lending products responsibly
• Define credit strategies that align with growth targets while maintaining risk appetite
• Support pricing, underwriting, and account management strategies to optimize customer acquisition and retention
• Build and enhance risk models (scorecards, forecasting, loss models) leveraging advanced analytics
• Perform deep-dive portfolio analyses to support data-driven decision-making
• Evaluate external data sources, credit bureaus, and alternative data providers to strengthen risk assessment
• Ensure alignment with regulatory requirements and internal risk management frameworks
• Provide clear documentation and reporting to senior leadership and stakeholders
• Represent credit risk in cross-functional governance forums and committees

Principal Portfolio Risk Analyst

Consultant

• Serve as the customer’s relationship manager and point of contact from purchase through onboarding
• Work autonomously under an Onboarding Manager to achieve monthly activation goals and prioritize work
• Leverage Toast product knowledge and project management skills to partner with restaurant owners during Go‑Live and build onboarding plans
• Create best practices for daily restaurant operations to manage labor, food costs, table turn time, and guest relationships
• Conduct remote site assessments to determine networking needs and communicate to project resources
• Perform remote onboarding while documenting installation and deviations from Toast best practices
• Create and lead onboarding training for entire restaurant staff focused on operational efficiencies
• Manage multiple onboarding engagements simultaneously, including large books (80+ restaurants)
• Provide remote Go‑Live support, post-live guidance, troubleshooting, and follow-up training

Onboarding Consultant I, SMB – Korean Speaking

Full-stack Engineer

• Work on large-scope, high-impact projects that will fundamentally affect the business
• Work closely with product teams across multiple groups
• Implement and maintain new and legacy integrations across numerous platforms
• Plan and execute the integration of new applications with existing systems and software
• Draft technical designs, engineering plans, and testing plans to support integration projects
• Develop and automate application end-to-end or unit testing to ensure stability

Senior Software Engineer

DevOps Engineer

• Provide automation for incident and change management processes to improve release consistency and enable faster incident response
• Maintain and improve key organizational processes for Incident and Change management, including change control, rapid detection, response, root cause analysis, and continuous learning from issues
• Drive and lead optimizations to existing processes, identify areas for improvement, and implement automated solutions to enhance efficiency and reliability of Toast systems
• Utilize, configure, and support tools such as JIRA, FireHydrant, and Backstage for tracking events, incidents, and changes, and maintain the Service Catalog
• Enable low-risk, compliant releases with rapid rollback capability to maintain platform reliability
• Implement automation for risk mitigation strategies to minimize the impact of changes and releases on Toast customers
• Collaborate closely with leadership, 3rd party vendors, and relevant stakeholders to drive work to completion

Senior Site Reliability Engineer – Process Automation

Customer Success Manager

• Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
• Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey
• Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
• Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
• Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
• Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
• Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast
• Ask discovery questions to uncover growth opportunities, referrals and location expansion
• Actively look for opportunities to operate at scale, including collaborating with cross-functional partners
• Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of retail customers)

Customer Success Manager II – Retail, Dedicated

Financial Planning and Analysis

• Build new Embedded Finance capabilities tailored for restaurants and grow the platform
• Join a collaborative team of Design, Product, QA, and other engineering members in developing robust and scalable full-stack software applications
• Provide design feedback and participate in code reviews to ensure implementation meet requirements
• Gain an understanding and contribute to team discussions on product features, design, marketing, and strategy
• Participate in architectural discussions and influence the technical roadmap
• Advocate for best coding practices to raise the bar for the team and company
• Mentor and provide technical guidance to other team members
• Leverage cutting edge AI tools to enhance development workflow, improve velocity, and pioneer new approaches to building software

Staff Software Engineer, Embedded Finance

• Define and lead initiatives across payments, lending, and payroll products; Own the planning, reporting, and performance management cadence for the part of the Fintech org to ensure goals, metrics, and priorities are aligned and executed; Analyze market trends, customer feedback, and competitive intelligence to optimize pricing, packaging, and customer experience; Build business cases for new monetization strategies and lead cross-functional efforts to bring them to life; Support product launches, operational changes, and pricing adjustments, partnering with Sales and Customer Success teams; Continuously monitor the Fintech landscape to identify emerging trends, uncovering opportunities to enhance Toast’s offerings and maintain competitive advantages.

Senior Manager, Fintech Strategy

• Use a consultative approach to build relationships and find solutions for convenience stores, grocery stores, bottle shops and other retail focused businesses.
• Leverage Salesforce (our CRM) to manage all account activities
• Understand the competitive landscape and determine how to best position Toast in the market
• Self investment into technical knowledge growth - education minded in order to continuously support customer at scale
• Data Driven - you leverage data to make informed decisions on behalf of the customer and the business
• Ability to diagnose customer issues, develop strategies, and make leverage cross-functional partners
• Retain & grow SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer, tech stack analysis & conversation.
• Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies/cross functional teams to deliver presentations, demos & facilitate trainings
• Downsell & Churn Saves Motion - interacting with customers to understand and document pain points with guest modules, discuss contract terms and enable customers to best use our modules
• Data entry, calendar hygiene and report building is vital to success in this role and is a crucial component on your daily activities
• Confidently navigate all guest & pos modules & have a working knowledge of partners, EC & XC.
• Act as the voice of customer by gathering feedback and insight to relay to internal partners & leadership
• Actively look for opportunities to operate at scale

Customer Success Manager II, Retail

Customer Support

• Hours: The position requires availability from Tuesday through Saturday, between 2:00 PM ET and 12:00 AM ET. The specific schedule will be assigned at the time of hire.
• Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
• Manage and coach a team of agents for the Device campaign, monitoring their attendance and schedule adherence.
• Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for Customer Support.
• Train and develop members of the team on process, technical troubleshooting, and new product knowledge.
• Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate.
• Communicate and influence new ideas for improvement with a solutions oriented mindset.
• Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations.
• Oversee the customer journey for those experiencing Toast Device issues and act as a Subject Matter Expert, collaborating with Restaurant Success, Sales, and Onboarding.
• Role will manage members of the Customer Care Team in our Omaha, Nebraska office.

Customer Care Manager – Device

Director

• Design, implement, and oversee credit risk strategies to support Toast Capital’s lending portfolio
• Develop and refine credit risk management frameworks, policies, and procedures for new and existing lending products
• Lead portfolio risk monitoring, segmentation, and stress testing to ensure risk-adjusted returns
• Partner with Product and Finance to design lending offerings and embed risk controls
• Define underwriting standards, scorecard strategies, and eligibility criteria
• Oversee monitoring of credit performance, delinquency trends, and loss forecasting
• Establish early warning systems and recommend policy adjustments
• Foster partnerships with Product, Operations, Engineering, Data Science, Accounting, and Strategic Finance
• Collaborate with Data Science to enhance predictive models and with Legal/Compliance to meet regulatory standards
• Present portfolio performance and risk assessments to executive leadership
• Build and mentor a high-performing credit risk team

Director, Credit Risk (Acquisition)

Toast is driven by building a platform that helps businesses increase sales, engage customers, and keep employees happy.
As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey.
Leverage your Toast product knowledge and project management skills to partner with retail business owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
Create best practices for managing daily business operations by enabling business owners and staff to utilize Toast - this includes management of labor and inventory and guest relationships.
Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
Create & lead an onboarding training plan to the entire retail staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the customer and staff experience.
Manage several onboarding engagements simultaneously, including large books of onboarding business (45+retail business’) in your region.
Ensure the transition goes smoothly and that you are available to assist and guide the customer during their first 30 days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Onboarding Consultant, Retail

Product Manager

• Define the Product Strategy: Set the vision and roadmap for Toast’s Retail POS, aligning with both platform capabilities and market needs.
• Lead Cross-Functional Execution: Partner with engineering, design, and analytics teams to build and deliver exceptional products, from discovery through launch and iteration.
• Bridge Teams and Verticals: Work closely with POS product teams and Retail LOB stakeholders to align on priorities, share insights, and ensure integrated decision-making.
• Understand the Customer: Conduct user research and gather input from sales, support, and retail customers to inform product direction.
• Drive Measurable Outcomes: Define success metrics and use data to evaluate performance, inform tradeoffs, and continuously improve.
• Communicate the Vision: Share plans, progress, and decisions clearly across stakeholders, including executive leadership, go-to-market teams, and customer-facing orgs.

Principal Product Manager, Retail POS

Software Engineer

• Lead technology strategy and execution for Toast's Team Management and Payroll line of business
• Drive delivery of business outcomes across multiple teams, including planning, implementation and operational monitoring in an efficient & effective manner
• Collaborate closely with partner teams including, Customer Care, Operations, Accounting, PM and UX to ensure cross functional required are delivered
• Ensure quality end-to-end delivery of software, including team ownership of monitoring and production issue remediation
• Incorporate advances in software technology into our solutions to ensure we make best advantage of industry best practices.
• Nurture team talent and support career development for your team by fostering a culture of valuing feedback, learning and growth
• Mentor and coach both new and experienced Engineering Managers & Team Leads
• Hire great talent and grow teams to meet business needs

Director of Engineering, Team Management, FinTech

Business Development Rep

• Generate new business pipeline primarily through outbound prospecting (3+ new business sales opportunities per month)
• Gain interest through outbound cold calling across a set of accounts/prospects and breaking into net new logos in assigned territory (65+ outreaches per day)
• Schedule discovery calls, demos, on-sites and follow-up calls (owning the process until calls or meetings occur)
• Properly diagnose and handle inbound leads from marketing/SMB business development group & partner sources
• Leverage existing tools and research to find new contacts to develop your call-base
• Focused efforts promoting new products to prospects
• Persistent, organized follow-up with nurture contacts/accounts to re-engage on a next step (bring them back to the table!)
• Entering activity, notes, company account info and updating opportunities in Salesforce.com
• Work effectively with field reps on a daily/weekly/monthly basis on maintaining target account lists and prospecting strategies
• Provide input in the design of & help in the execution of enterprise marketing efforts (campaigns, trade-shows, etc)

Enterprise Business Development Representative

• Lead the growth and development of engineers with mentoring, coaching and career development, while also learning from their diverse experiences
• Design, build and maintain highly resilient, flexible and scalable architecture by collaborating closely with PM and rest of your team
• Ensure team makes solid technical decisions and team output is high quality
• Review code to ensure technical implementation meets functional requirements
• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

ManagerII, Software Engineering, Payments

Backend Engineer

• Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.\n• We are looking for an experienced software engineer to play a critical role in further scaling and developing Toasts cloud platform and infrastructure. Toasts platform processes billions of requests per day from hundreds of internal services and hundreds of thousands of mobile devices; these numbers grow exponentially year over year as we add new restaurants and capabilities to the platform. Our team is responsible for developing secure, observable, highly available, large-scale shared services and infrastructure.\n• About this role (Responsibilities)\n• Architect, design, and deliver ultra-reliable, high-performance services and infrastructure used by millions\n• Uncover and resolve performance bottlenecks across infrastructure, databases, APIs, web, and mobile applications\n• Define and enforce engineering best practices, coding standards, and architectural guidelines\n• Collaborate closely with product team to influence features, technical direction, and long-term product vision\n• Do you have the right ingredients? (Requirements)\n• Exceptional communication and collaboration skills, with the ability to align and inspire cross-functional teams\n• Expertise in asynchronous messaging, event-driven architecture, APIs, and integration patterns\n• Track record of delivering clean, maintainable, and resilient code that stands the test of time\n• Proficiency in Java or Kotlin preferred (experience in other modern programming languages also valued)\n• Hands-on experience building and operating complex, mission-critical, large-scale distributed systems in production\n• Tech Stack\n• Our team builds and operates on a modern, cloud-native stack with heavy use of AWS, developing services and shared libraries in Kotlin and Go backed by PostgreSQL and DynamoDB. Infrastructure is provisioned and managed with Terraform. We oversee Toast’s sharded PostgreSQL databases, drive the organization’s use of Apache Pulsar to enable event-driven architecture at scale, and provide developers with tools and services to easily schedule recurring jobs. Our systems also power customer engagement, integrating with SMS and email providers to reliably deliver millions of messages per day.\n• AI at Toast\n• At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.\n• Our Spread of Total Rewards\n• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.\n• Diversity, Equity, and Inclusion is Baked into our Recipe for Success\n• At Toast, our employees are our secret ingredient—when they thrive, we thrive.\n• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.\n• Apply today!\n• Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com