Toast

Principal Product Manager, Retail POS

Toast

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $155,000 - $248,000 per year

Job Level

Lead

About the role

  • Define the Product Strategy: Set the vision and roadmap for Toast’s Retail POS, aligning with both platform capabilities and market needs.
  • Lead Cross-Functional Execution: Partner with engineering, design, and analytics teams to build and deliver exceptional products, from discovery through launch and iteration.
  • Bridge Teams and Verticals: Work closely with POS product teams and Retail LOB stakeholders to align on priorities, share insights, and ensure integrated decision-making.
  • Understand the Customer: Conduct user research and gather input from sales, support, and retail customers to inform product direction.
  • Drive Measurable Outcomes: Define success metrics and use data to evaluate performance, inform tradeoffs, and continuously improve.
  • Communicate the Vision: Share plans, progress, and decisions clearly across stakeholders, including executive leadership, go-to-market teams, and customer-facing orgs.

Requirements

  • 10+ years of product management experience in B2B SaaS, ideally in POS, commerce platforms, or embedded payments.
  • Experience launching and scaling new products or verticals from zero to one in dynamic, fast-paced environments.
  • Proven ability to influence across teams, lead with clarity, and make data-informed decisions.
  • Exceptional communication and stakeholder management skills—comfortable navigating between technical and business conversations.
  • Strong product instincts, customer empathy, and bias for action.