Toast

Implementation Specialist

• Architect complex technical setups and scalable configurations for multi-site Enterprise operations
• Lead high-stakes, multi-location rollouts from design through go-live
• Design display configurations, content hierarchies, and integration frameworks across dozens or hundreds of sites
• Manage franchisee and corporate relationships and mitigate brand-level risks
• Serve as primary escalation point for advanced hardware, software, and networking challenges
• Lead cross-functional initiatives across the Enterprise deployment organization
• Partner with Integrations, Product, and Sales to remove blockers for large brands
• Provide internal QA for multi-unit rollouts
• Mentor peers and identify workflow gaps
• Present scalable solutions beyond individual projects

Implementation Consultant III, Drive Thru/Menu Boards

Community Manager

• Build, grow, moderate, and maintain Toast's organic social and community presence for its consumer brand
• Establish and grow consumer presence across Instagram, TikTok, and emerging channels
• Plan, create, and publish social-first content celebrating local restaurants and driving Toast Local awareness, engagement, and repeat usage
• Develop platform-specific playbooks and grow followers into an engaged community
• Engage with comments, DMs, mentions, and conversations
• Enforce community guidelines, manage threads, and escalate issues to maintain a safe, positive community
• Monitor sentiment and surface community feedback, risks, and issues
• Define and protect a consumer brand voice distinct from Toast's B2B brand
• Partner with Brand, B2B Social, Comms, Product Marketing, and influencer teams
• Identify relevant cultural moments, behaviors, and trends
• Source and amplify user-generated content and build creator relationships
• Turn guest and operator stories into authentic, shareable content
• Share consumer interest data and trends to establish Toast Local as a thought leader
• Test, iterate, and scale content formats and community tactics
• Define, monitor, and report on follower growth, engagement quality, sentiment, share of voice, and referral traffic
• Share insights with Consumer Growth, Brand, and Product partners to inform strategy and product decisions
• Refine voice, formats, and channel mix using performance signals

AI Engineer

• Design, build, deploy, and maintain highly resilient and scalable backend services, applications, and core platform components supporting Toast's Voice AI platform
• Lead complex, cross-cutting projects from design through production, owning outcomes and driving stakeholder alignment
• Shape technical direction through architectural decisions, defined patterns, and complexity reduction
• Build and evolve integrations with AI platforms and internal Toast systems
• Establish observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to improve system behavior
• Set engineering quality and best-practice standards through patterns and written guidance
• Mentor engineers at all levels through code reviews, design feedback, and technical guidance
• Collaborate with product, engineering, and stakeholders to turn ambiguous problems into reliable, scalable systems

Staff Software Engineer, Voice AI Platform

Sales Development Rep

• Hire, onboard, enable, coach and manage a team of Hybrid Development Representatives (HDRs) to exceed quota in a remote environment
• Maintain team headcount through ongoing hiring
• Lead by example and inspire a culture of high performance, respect and fun
• Manage daily HDR activities, including live coaching, career and skill development, and productivity monitoring
• Drive activity, opportunity generation and revenue creation
• Focus on outcomes, impact and productivity
• Report results to senior growth sales and marketing leadership
• Collaborate with New Business, Enablement, Marketing, Sales Leadership and Account Executives to align on opportunity areas
• Develop HDRs toward dedicated xDR roles and future Account Executive opportunities

Manager, Sales Development

Data Scientist

• Apply data mining, statistical analysis, and machine learning to deliver actionable insights for business and product decisions
• Collaborate with sales, marketing, product, engineers, and data scientists to identify opportunities and develop data-driven solutions
• Partner with line-of-business teams to foster impactful data-driven decisions
• Communicate analyses, insights, and recommendations to senior business partners in verbal, visual, and written formats
• Develop statistical and machine learning models powering key Toast product lines
• Work effectively in a dynamic, rapidly evolving environment

Data Scientist II

Pricing Analyst

• Conduct payments pricing analyses for existing customers
• Communicate with existing customers by email and phone regarding payments pricing
• Support Sales as a Payments subject matter expert
• Prioritize custom payment rate requests
• Analyze card processing statements
• Advise Sales on deal pricing strategy
• Represent Toast Payments in cross-functional strategic projects
• Provide analytics support and escalate to management when necessary
• Track operational metrics and present to department leaders
• Handle customer pricing negotiation, pricing enablement, and billing inquiries
• Perform advanced pricing analyses and set or approve processing rates
• Manage and improve Toast Payments operational processes
• Partner with Sales Enablement on Payments education initiatives
• Optimize internal business operations for scale
• Use Salesforce, Excel, PowerPoint, and SQL daily

Payments Pricing & Operations Analyst II

Business Development Rep

• Generate lists of prospective convenience stores, grocery stores, bottle shops, and other retailers
• Execute high-volume outreach and complete 80 daily cold-call activities
• Conduct qualification calls to understand prospects’ needs and assess fit for Toast Retail
• Schedule qualified prospect meetings for Account Executives
• Partner with Account Executives on strategy, talk tracks, and feedback
• Use Salesforce to manage sales activities
• Analyze the competitive landscape and position Toast effectively in the market

Business Development Representative – Retail

Customer Success Manager

• Hire, develop, coach, and manage a team of Customer Success Managers
• Manage 8–10 CSMs to deliver best-in-class customer experience while exceeding growth and retention goals
• Exceed monthly, quarterly, and annual revenue, NPS, go-live, and product activation/adoption goals
• Partner cross-functionally to drive customer success throughout the post-live customer journey
• Develop and implement innovative ways to work smarter and scale the team
• Act as an escalation point for restaurant customer concerns and acute issues
• Identify opportunities to drive customer growth through regular books-of-business reviews
• Manage Salesforce.com and related applications
• Partner with IT and BI teams to improve reports, system rules and workflows, dashboards, automated emails, and surveys
• Champion Toast culture and a high-performance, trusting, collaborative, and fun environment

Manager, Customer Success, RMM

Affiliate Manager

• Partner with SMB Account Executives on opportunities requiring language-specific support
• Join live discovery calls and product demonstrations in the customer’s preferred language
• Support deal progression by assisting with communication, clarity, and next steps
• Review and support quotes and contracts in the customer’s preferred language
• Help ensure a smooth transition to onboarding when needed
• Collaborate closely with SMB AEs, Sales Leadership, and cross-functional partners
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.

Language Partner, Mandarin

• Live customer interaction! This role is all about meeting new customers, getting on camera & navigating strategically, efficiently and confidently. You can run a demo, deliver complex messaging in a simplified & concise manner and can redirect or transition conversations to accomplish your goals.
• Self investment into technical knowledge growth - education minded in order to continuously support customer at scale
• Data Driven - you leverage data to make informed decisions on behalf of the customer and the business
• Ability to diagnose customer issues, develop strategies, and make leverage cross-functional partners
• Payments + Credit Card Processing Knowledge is a must have - you’ll engage with customers to discuss their rates and how it impacts their business
• Retain & grow SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer, tech stack analysis & conversation. Hosting demos and discovery calls are included in this motion
• Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies/cross functional teams to deliver presentations, demos & facilitate trainings
• Downsell & Churn Saves Motion - interacting with customers to understand and document pain points with guest modules, discuss contract terms and enable customers to best use our modules
• Data entry, calendar hygiene and report building is vital to success in this role and is a crucial component on your daily activities
• Confidently navigate all guest & pos modules & have a working knowledge of partners, EC & XC.
• Act as the voice of customer by gathering feedback and insight to relay to internal partners & leadership
• Actively look for opportunities to operate at scale

Senior Customer Success Manager, SMB – On Demand, MLO (Mandarin)

IT Support

• Lead the end-to-end execution of critical IT systems initiatives.
• Drive holistic decisions across IT domains by understanding core platform integrations.
• Partner with IT Leaders to define success metrics and build impact dashboards.
• Drive enterprise-wide user adoption for the tech stack through training programs and documentation.
• Serve as the primary point of contact between IT domains and external stakeholders.

Senior Manager, IT Delivery

• Manage, coach, mentor, and develop team members across the Tax Payments team and Tax Health Check program, fostering accountability and a culture of continuous improvement.
• Build and maintain quality control frameworks for the Tax Payments team, ensuring accurate and timely collection and payment of customer payroll taxes across all processing cycles.
• Drive standardization and disciplined execution of Tax Payments team processes, identifying and closing gaps in workflows to reduce error rates and improve throughput.
• Lead process improvement initiatives for the Tax Health Check program with the goal of increasing the volume of customers successfully provisioned and protected from negative tax filing or payment experiences.
• Oversee Tax Health Check specialists as they guide customers through TPA linking, Tax ID registration, and tax deliverable setup, ensuring a consistent and high-quality customer experience.
• Monitor workflow efficiency and audit operational performance across both functions; identify trends, surface risks, and implement corrective actions as needed.
• Build, maintain, and regularly present key performance indicators and OKR progress to stakeholders, including senior leadership.

Tax Operations Manager

Full-stack Engineer

• Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes.
• Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences
• Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
• Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions.
• Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency.
• Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
• Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization.
• Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Senior Principal Software Engineer, GTM

• Own and scale the Data Domain Model, ensuring domain ownership is clear and newly established domains are seamlessly onboarded.
• Champion the development and execution of enterprise data policies (security, retention, access).
• Monitor cross-domain compliance, coordinate remediation with domain owners, and maintain evidence packages for SOC 2, GDPR/CCPA, and internal audits.
• Own the day-to-day operations of Toast’s Business Glossary.
• Drive widespread adoption of our data catalog and governance tools across business and technical teams through office hours, training programs, and clear documentation.
• Lead regular data governance maturity assessments across business units, converting findings into actionable improvement roadmaps.

Senior Manager, Enterprise Data Governance

• Work closely with engineering and product leads to identify high-impact opportunities in the domain
• Plan, scope, and prototype solutions from design to rollout
• Make technical decisions and recommendations that will lay the foundation for the future of our retail platform
• Stay in tune with customer needs by hearing direct customer feedback and staying abreast of industry trends
• Deploy AI-native experiences that delight our customers