Toast

Program Manager

• Lead and manage cross-functional teams for major programs
• Manage operational relationships with external partners
• Develop detailed program plans and implement improvements
• Drive implementation of impactful FinTech programs
• Support partner incident management and reimbursement processes
• Design frameworks for efficient launching of initiatives

Program Manager, Fintech

Backend Engineer

• Design, build, and deliver features for Toast’s payments products
• Develop and implement automated test suite to ensure the code shipped to our customers meets the highest quality standards
• Roll features out to customers, including monitoring for success
• Collaborate with our PM (and UX) on the definition and design of features
• Partner with a wide array of teams across Toast
• Work with experienced engineers to deliver design and code review

Senior Software Engineer, Backend – Payments

Compliance

• Oversee and implement the banking product specific compliance management program within Toast's Fintech Line of Business.
• Facilitate the identification, assessment, and mitigation of compliance risks and control gaps within the respective product areas.
• Provide advisory support on the development of new products, and enhancement of existing products, to ensure regulatory compliance. Perform product marketing and content reviews to identify potential compliance risks and offer guidance and solutions to resolve them.
• Lead relevant compliance committees, providing visibility to senior leadership, including escalations as needed.
• Assist the Global Testing team in the creation and execution of product specific compliance testing programs.
• Partner with the Fintech business on the creation and maintenance of regulatory compliance policies, procedures, controls, and strategies, while advising on emerging risks.
• Develop and facilitate necessary compliance training.
• Support and oversee the issue management processes for fintech banking products.
• Monitor product specific regulatory changes & support regulatory change management processes.
• Facilitate reporting to bank partners, partner reviews or testing, vendor management, and other administrative functions to support bank partner relationships and meet obligations. Serve as the escalation point of contact for partners.

Senior Compliance Manager, Fintech Banking Products

Android Engineer

• Work collaboratively with UX, PM, QA and other engineers building the POS for Retail
• Ensure quality by building automated testing for changes
• Be a driving force in the full software development lifecycle, from design and prototyping to deployment and maintenance
• Ensure robustness, performance, and reliability of the POS
• Provide technical guidance and support through code reviews and design discussions
• Work closely with the leads to identify high-impact opportunities
• Plan, scope and rapidly prototype solutions using a combination of web technologies
• Make technical decisions and recommendations that will lay the foundation for the future of our strategy
• Stay in tune with customer needs by participating in user interviews and research
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Senior Software Engineer, Android

Customer Success Manager

• Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies
• Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers.
• Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities.
• Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy.
• Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow.
• Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution.

Senior Customer Success Manager, ENT

Sales

• Develop and execute the overarching sales strategy for the Retail division
• Drive the strategy for the XDR team to ensure a robust top-of-funnel pipeline
• Optimize Retail outbound strategy and XDR goal-setting
• Drive hiring plans to expand the team quickly during hyper-growth
• Optimize sales processes, methodologies, and tools to enhance team efficiency
• Lead and inspire a large-scale sales organization
• Partner with cross-functional teams to ensure the retail organization has the resources needed
• Leverage analytical skills to track performance and design targeted programs
• Oversee talent identification and succession planning

Vice President, Retail Sales

Full-stack Engineer

• Work closely with the leads to identify high-impact opportunities in the domain
• Plan, scope, and prototype solutions from design to rollout, using a combination of Android and server-side technologies
• Make technical decisions and recommendations that will lay the foundation for the future of our retail strategy
• Stay in tune with customer needs by hearing direct customer feedback and staying abreast of industry research

Senior Software Engineer, Retail

Customer Support

• Lead qualitative research and synthesize learnings into actionable insights and artifacts
• Plan and lead ideation workshops with cross-functional partners
• Envision and conceptualize new customer journeys and experiences
• Stand up experiments and pilots for new experiences
• Work collaboratively with cross-functional departments

Service Designer – Customer Experience

Marketing

• Develop & lead a comprehensive Retail Marketing strategy that drives acquisition, engagement and revenue across retail customers
• Ensure all retail marketing strategies are aligned with revenue goals
• Build the operating model, analytics capabilities, measurement frameworks and data infrastructure
• Champion best practices in multi-channel marketing
• Partner as a core member of the Retail Leadership Team

Vice President – Retail Marketing

• Design, build, and operate core components of Support Technology platforms
• Own and evolve backend services, workflows, and integrations
• Contribute to the reliability, performance, and scalability of support systems
• Partner closely with product, design, AI, and operations teams
• Develop and integrate AI-driven capabilities for support workflows
• Participate in technical design and architecture discussions
• Mentor and support other engineers through code reviews and technical guidance

Senior Software Engineer, Care Experience

Engineer

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment
• Develop and configure Zuora’s Product Catalog, including rate plans and pricing models
• Ensure the security and integrity of Zuora’s environment by implementing best practices
• Experience with customizing Zuora using Zuora Workflows, Zuora API and ZOQL
• Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
• Configure and manage notifications within Zuora
• Customize and design invoice templates in Zuora
• Provide guidance on billing processes and best practices

Lead Zuora Engineer

• Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, process maps)
• Plan and lead ideation workshops with cross-functional partners to define and shape feasible and coordinated solutions
• Envision and conceptualize new customer journeys and experiences and bring them to life through creative storytelling
• Stand up experiments and pilots to validate/evaluate new experiences
• Work collaboratively with cross-functional departments to guide project execution, reduce obstacles to completion, and ensure initiatives meet committed timelines.

Experience Designer, Customer Experience

Product Manager

• Product strategy & roadmap for Toast-managed networking across hardware, firmware, dashboards, observability, and support tooling
• Owning the end-to-end connectivity experiences and building the next generation management tools for Toast networking devices
• Discover customer pain points and unmet needs and drive for high quality feature requests
• Develop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environment
• Deeply understand the competitive landscape and strategize and prioritize resources so we build the best products to win
• Lead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the product roadmap
• Work closely with the Marketing, Finance, Operations and Customer Success teams to execute flawless launches
• Source new networking products and drive the qualification of the product internally and externally
• Analyze and track product KPIs to understand how hardware products are performing in the field post launch

Senior Product Manager, Networking Platform

• Work on the next generation hardware devices for our customers
• Be the voice of the customer. Understand deeply and broadly what the functional, social and emotional needs of users are and lead the design and development of products that will delight our customers.
• Discover customer pain points and unmet needs and drive for high quality feature requests
• Develop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environment
• Manage vendors and overseas suppliers, comfortable with evening calls with overseas suppliers and be able to clearly communicate requirements and deliver quality products on time.
• Deeply understand the competitive landscape and strategize and prioritize resources so we build the best products to win
• Lead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the product roadmap
• Work closely with the Marketing, Finance, Operations and Customer Success teams to execute flawless launches
• Manage multiple projects, and fulfill product requests within tight timelines
• Source new products and drive the qualification of the product internally and externally
• Analyze and track product KPIs to understand how hardware products are performing in the field post launch

Senior Product Manager, Hardware

Account Manager

• Manage and grow a portfolio of high-performing Retail partners, serving as the primary relationship owner and strategic point of contact
• Drive measurable business impact by increasing partner-generated ARR, partner referrals, and mutual retention
• Work with Retail leadership to identify and recruit new Retail partners that fill ecosystem gaps, enhance product value, and support key needs across Sales, Customer Success, and Product
• Own the end-to-end partner lifecycle — from initial sourcing, evaluation, and contracting to onboarding, enablement, scaling, and renewal
• Develop and track key KPIs (e.g., partner revenue contribution, referral volume, partner adoption metrics), using data to prioritize investments and surface insights to leadership
• Lead regular business reviews with partners to align on goals, share performance insights, and identify expansion opportunities
• Collaborate cross-functionally with teams across Product, Sales, Marketing, and Legal to ensure partner alignment and integration success
• Negotiate partner contracts confidently, ensuring fair and scalable terms that drive long-term ecosystem value
• Contribute to Retail ecosystem strategy, helping define which partner types are critical to support Toast’s growth and Retail success