Payments Pricing & Operations Analyst II

Toast

Payments Pricing & Operations Analyst II analyzing card-processing rates and supporting Toast’s restaurant technology business. Advising Sales, negotiating customer pricing, and improving Payments operations at scale.

Posted 8/7/2026full-time🇺🇸 United StatesJuniorMid-Level💰 $57,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payments pricing analysis, customer communication, and operational process improvement. Proficient in using Salesforce, Excel, and SQL to support strategic initiatives and enhance business operations.

Highest-signal resume keywords

Payments Pricing AnalysisCustomer CommunicationSalesforceExcelSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payments Pricing AnalysisCard Processing AnalysisFinancial ModelingData AnalysisProcess Improvement

Soft Skills

Organizational SkillsTime ManagementVerbal CommunicationWritten CommunicationProblem Resolution

Tools & Technologies

SalesforceExcelPowerPointSQLGoogle Sheets

Certifications & Qualifications

Bachelor's Degree in FinanceBachelor's Degree in Business

Industry Keywords

PaymentsCustomer-Facing CommunicationsOperational EfficienciesHigh-Growth Technology CompaniesRelationship Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Conduct payments pricing analyses for existing customers
Communicate with existing customers by email and phone regarding payments pricing
Support Sales as a Payments subject matter expert
Prioritize custom payment rate requests
Analyze card processing statements
Advise Sales on deal pricing strategy
Represent Toast Payments in cross-functional strategic projects
Provide analytics support and escalate to management when necessary
Track operational metrics and present to department leaders
Handle customer pricing negotiation, pricing enablement, and billing inquiries
Perform advanced pricing analyses and set or approve processing rates
Manage and improve Toast Payments operational processes
Partner with Sales Enablement on Payments education initiatives
Optimize internal business operations for scale
Use Salesforce, Excel, PowerPoint, and SQL daily

Requirements

What you’ll need

Bachelor's Degree in Finance, Business or related fields required
2–4 years of experience in an analytical or operations position, preferably including customer-facing communications via email, phone, and video
Ability to navigate complex and difficult customer conversations professionally and drive positive resolutions
Strong Excel/Google Sheets skills and ability to work with financial models
Experience preparing comprehensive presentation materials and decks for multilevel stakeholders
Experience contributing to department-level strategic initiatives from conception to delivery
Experience identifying process improvement opportunities and operational efficiencies
Excellent organizational, time management, and verbal/written communication skills
Accuracy and problem-resolution skills
Ability to manage multiple competing priorities in a high-growth, fast-paced environment
Inquisitive nature and mathematical/analytical mindset
Preferred: experience in card processing, relationship management or similar client-facing functions, large datasets and relational database querying via SQL, Sigma or Hex, high-growth technology companies, and Salesforce/CRM reports and dashboards

Benefits

Comp & perks

Competitive compensation and benefits programs
Cash compensation, including overtime and bonus/commissions if eligible
Equity
Flexible benefits supporting a healthy lifestyle and changing needs
Reasonable accommodations during the hiring process