Tax Operations Manager

Toast

Tax Operations Manager overseeing payroll tax payments and team management at Toast. Ensuring timely tax payments while driving process improvements in a customer-focused environment.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $116,000 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in payroll tax management and team leadership, with a strong focus on process improvement and quality control within tax and financial operations. Proven ability to mentor teams, drive operational efficiency, and present key performance metrics to stakeholders.

Highest-signal resume keywords

Payroll Tax ExperiencePeople ManagementProcess ImprovementQuality Control ProgramsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll Tax ManagementStandardized Operational ProcessesQuality Control FrameworksProcess Improvement InitiativesKey Performance IndicatorsOperational Performance AuditingWorkflow Efficiency Monitoring

Soft Skills

CoachingMentoringCommunicationInterpersonal SkillsAnalytical Skills

Industry Keywords

Tax PaymentsTax Health CheckFinancial OperationsCustomer ExperienceAccountabilityContinuous Improvement

About the role

Key responsibilities & impact

Manage, coach, mentor, and develop team members across the Tax Payments team and Tax Health Check program, fostering accountability and a culture of continuous improvement.
Build and maintain quality control frameworks for the Tax Payments team, ensuring accurate and timely collection and payment of customer payroll taxes across all processing cycles.
Drive standardization and disciplined execution of Tax Payments team processes, identifying and closing gaps in workflows to reduce error rates and improve throughput.
Lead process improvement initiatives for the Tax Health Check program with the goal of increasing the volume of customers successfully provisioned and protected from negative tax filing or payment experiences.
Oversee Tax Health Check specialists as they guide customers through TPA linking, Tax ID registration, and tax deliverable setup, ensuring a consistent and high-quality customer experience.
Monitor workflow efficiency and audit operational performance across both functions; identify trends, surface risks, and implement corrective actions as needed.
Build, maintain, and regularly present key performance indicators and OKR progress to stakeholders, including senior leadership.

Requirements

What you’ll need

7+ years of professional experience, including 4+ years of payroll tax experience
2+ years of people management or team leadership experience
Demonstrated ability to build, document, and execute standardized operational processes
Experience designing or operating quality control programs within a tax, payroll, or financial operations environment
Track record of driving measurable process improvement outcomes
Strong communication, interpersonal, and analytical skills with the ability to operate across all levels of the organization
Solution-oriented with proven ability to manage multiple priorities in a high-paced, fluid environment
Proficient in Microsoft Excel

Benefits

Comp & perks

Competitive compensation and benefits programs
Health insurance
Flexibility to meet changing needs