Community Manager

Toast

Community Manager growing Toast Local’s consumer social presence for Toast, a restaurant technology company. Building diner engagement through social content, moderation, creators, and community insights.

Posted 8/19/2026full-timeAustin • Massachusetts, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $152,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management and organic social media strategy, with a focus on building and engaging consumer communities across platforms like Instagram and TikTok. Skilled in content creation, data analysis, and collaboration with cross-functional teams to enhance brand presence and consumer engagement.

Highest-signal resume keywords

Community ManagementOrganic Social Media StrategyContent CreationData AnalysisCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community ManagementOrganic Social MediaContent CreationData AnalysisEngagement MonitoringPlatform-Specific PlaybooksUser-Generated ContentPerformance SignalsFollower Growth ReportingCultural Trend Identification

Soft Skills

Human Writing VoiceSound JudgmentCollaborationAdaptabilityPassion for Consumer Experience

Industry Keywords

B2C BrandHospitality CultureCommunity GuidelinesConsumer EngagementLocal RestaurantsSocial-First ContentEmerging PlatformsBrand VoiceConsumer InsightsEngagement Quality

About the role

Key responsibilities & impact

Build, grow, moderate, and maintain Toast's organic social and community presence for its consumer brand
Establish and grow consumer presence across Instagram, TikTok, and emerging channels
Plan, create, and publish social-first content celebrating local restaurants and driving Toast Local awareness, engagement, and repeat usage
Develop platform-specific playbooks and grow followers into an engaged community
Engage with comments, DMs, mentions, and conversations
Enforce community guidelines, manage threads, and escalate issues to maintain a safe, positive community
Monitor sentiment and surface community feedback, risks, and issues
Define and protect a consumer brand voice distinct from Toast's B2B brand
Partner with Brand, B2B Social, Comms, Product Marketing, and influencer teams
Identify relevant cultural moments, behaviors, and trends
Source and amplify user-generated content and build creator relationships
Turn guest and operator stories into authentic, shareable content
Share consumer interest data and trends to establish Toast Local as a thought leader
Test, iterate, and scale content formats and community tactics
Define, monitor, and report on follower growth, engagement quality, sentiment, share of voice, and referral traffic
Share insights with Consumer Growth, Brand, and Product partners to inform strategy and product decisions
Refine voice, formats, and channel mix using performance signals

Requirements

What you’ll need

3+ years of experience in community management, organic social, or social content roles—ideally for a consumer-facing (B2C) brand or app
Human, non-corporate writing voice that earns engagement
Ability to move naturally across Instagram, TikTok, and emerging platforms
Hands-on experience building and growing an organic social presence from the ground up
Strong instincts for internet and hospitality culture
Experience moderating online communities and managing engagement at scale
Sound judgment regarding tone, escalation, and community safety
Comfortable operating in ambiguity and helping shape an evolving function
Strong collaboration skills across brand, marketing, and product partners
Data-informed prioritization and ability to translate community and performance signals into decisions
Passion for consumer experience and helping local restaurants connect with guests

Benefits

Comp & perks

Competitive compensation and benefits programs
Cash compensation (overtime, bonus/commissions if eligible)
Equity
Benefits supporting a healthy lifestyle
Flexibility to meet changing needs
Hybrid work model
In-person collaboration
Reasonable accommodations for persons with disabilities