Manager, Customer Success, RMM

Toast

Customer Success Manager leading Toast’s restaurant technology customer success team. Managing CSMs, retention, growth, adoption, and cross-functional customer outcomes.

Posted 8/4/2026full-time🇺🇸 United StatesSeniorLead💰 $94,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and developing Customer Success Managers to enhance customer experience and achieve growth and retention goals. Proficient in leveraging Salesforce.com and cross-functional collaboration to drive customer success and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipSalesforce.com ManagementProject ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessSales ManagementTeam DevelopmentProject ManagementData Analysis

Soft Skills

Communication SkillsInterpersonal SkillsAnalytical ThinkingCreativityExecution Orientation

Tools & Technologies

Salesforce.comBusiness Intelligence ToolsDashboardsAutomated EmailsSurveys

Industry Keywords

Customer ExperienceRevenue GrowthNPSProduct ActivationHospitality

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Hire, develop, coach, and manage a team of Customer Success Managers
Manage 8–10 CSMs to deliver best-in-class customer experience while exceeding growth and retention goals
Exceed monthly, quarterly, and annual revenue, NPS, go-live, and product activation/adoption goals
Partner cross-functionally to drive customer success throughout the post-live customer journey
Develop and implement innovative ways to work smarter and scale the team
Act as an escalation point for restaurant customer concerns and acute issues
Identify opportunities to drive customer growth through regular books-of-business reviews
Manage Salesforce.com and related applications
Partner with IT and BI teams to improve reports, system rules and workflows, dashboards, automated emails, and surveys
Champion Toast culture and a high-performance, trusting, collaborative, and fun environment

Requirements

What you’ll need

8+ years in customer success or sales
2+ years of experience successfully leading and managing teams
Minimum four-year college degree from an accredited institution
Extensive experience leading large cross-functional initiatives
Excellent communication, interpersonal, and writing skills
Experience developing people in a high-growth environment
Enthusiasm for technology with demonstrated technical aptitude
Strong project management skills and ability to multitask
Creative, analytical, and execution-oriented approach
Ability to operate effectively both strategically and tactically
Hospitality background is a nice-to-have

Benefits

Comp & perks

Competitive compensation and benefits programs
Cash compensation, including overtime and bonus/commissions if eligible
Equity
Flexible benefits supporting a healthy lifestyle and changing needs
Hybrid work model valuing individual needs and in-person collaboration
Reasonable accommodations during the hiring process