Senior Principal Software Engineer, GTM

Toast

Senior Principal Engineer defining multi-year strategy for customer experience platform at Toast. Leading architecture decisions and collaborating for seamless customer journeys.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $246,000 - $394,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and driving technical strategy for large-scale distributed systems, with a focus on customer experience platforms and architectural leadership. Proven ability to mentor senior engineers and influence technical direction across teams to achieve cohesive and scalable solutions.

Highest-signal resume keywords

Technical Strategy DefinitionArchitectural LeadershipLarge-Scale Distributed SystemsMentorship of Senior EngineersSystems Thinking and Platform Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringPlatform DesignArchitectural Decision-MakingComplex Systems IntegrationAI-Assisted Support Systems

Soft Skills

Strong Communication SkillsCollaboration with Cross-Functional Teams

Tools & Technologies

Contact Center InfrastructureOnboarding and Activation SystemsProduct-Led Growth Experiences

Industry Keywords

Customer Experience PlatformsWorkflow SystemsOperational Software Environments

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes.
Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences
Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions.
Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency.
Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization.
Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Requirements

What you’ll need

10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions.
Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
A track record of mentoring senior engineers and raising the engineering bar within an organization.
Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.

Benefits

Comp & perks

Competitive compensation and benefits programs
Total rewards package providing the means to a healthy lifestyle