Customer Success Manager II – Retail, Dedicated
Toast
Onboarding Consultant I, SMB – Korean Speaking
Toast
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Serve as the customer’s relationship manager and point of contact from purchase through onboarding
- Work autonomously under an Onboarding Manager to achieve monthly activation goals and prioritize work
- Leverage Toast product knowledge and project management skills to partner with restaurant owners during Go‑Live and build onboarding plans
- Create best practices for daily restaurant operations to manage labor, food costs, table turn time, and guest relationships
- Conduct remote site assessments to determine networking needs and communicate to project resources
- Perform remote onboarding while documenting installation and deviations from Toast best practices
- Create and lead onboarding training for entire restaurant staff focused on operational efficiencies
- Manage multiple onboarding engagements simultaneously, including large books (80+ restaurants)
- Provide remote Go‑Live support, post-live guidance, troubleshooting, and follow-up training
Requirements
- Bilingual/Fluent in Korean & English required
- Experience in the Restaurant or Hospitality Industry
- 3+ years of experience in a role responsible for customer satisfaction and business operations (e.g., Restaurant GM)
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- 1+ years of experience using a POS software (nice to have)
- Experience with Salesforce CRM (nice to have)
- Experience working in the tech industry or for a SAAS company (nice to have)
- Training, teaching, or development experience (nice to have)
