Toast

Full-stack Engineer

• Design, build, deploy, and maintain highly resilient and scalable features in Toast’s menu management products through full-stack development
• Collaborate with UX, PM, QA and Engineering to define, design, and build best-in-class solutions in a complex and fast-moving environment
• Champion best practices for development, deployment and quality life-cycles
• Contribute to Toast’s internal libraries
• Guide the growth & development of peer engineers with mentoring and coaching
• Collaborate with team to plan and estimate work
• Share best practices with other frontend engineers across Toast R&D

Senior Software Engineer, Menus

• Work with fellow developers, product managers, designers, and user researchers to build amazing product features
• Flex your mobile development muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Participate in designing, estimating, implementing, testing, and debugging end-to-end solutions
• Ship code that has a massive impact on the growth of Toast
• Learn and champion best practices for development, deployment, and quality life-cycles
• Actively contribute to product design and feature selection discussions
• Participate in code reviews to ensure technical implementations meet functional requirements
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building

Software Engineer I

Engineering Manager

• Manage the daily activities of Engineers who are delivering new features and enhancements critical to Toast's business growth
• Oversee technical delivery operations for all Supply Chain systems
• Provide leadership, activity planning, and direction to complete team tasks
• Mentor team members by identifying/developing opportunities for individual growth
• Review deliverables for the team and contribute hands-on to complex delivery efforts
• Facilitate release planning and capacity planning for the team’s initiatives
• Lead collaborative discovery and execution ceremonies for engineering, research, design, and quality assurance peers
• Define a well-articulated vision for the short- and long-term technical roadmap of the domain
• Communicate clearly with cross-functional stakeholders to build trusted relationships

Senior Engineering Manager, Supply Chain

Product Manager

• Own and deliver outcomes for high-impact strategic initiatives, from design to measured results
• Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery
• Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome
• Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding
• Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems
• Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status

Senior Product Manager, Enterprise Systems

Technical Program Manager

• Orchestrate the full product delivery lifecycle for cross-functional teams
• Establish delivery timelines and manage team performance against key milestones
• Forecast resource needs and manage capacity planning
• Serve as the central communication hub for stakeholders
• Employ advanced forecasting and risk management strategies
• Define and standardize processes, leveraging technical fluency to guide teams and establish best practices

Senior Technical Program Manager, Business Technology

Consultant

• Serve as the customer’s relationship manager & point of contact during the onboarding phase
• Leverage Toast product knowledge and project management skills during Go-Live phase
• Create best practices for managing daily business operations
• Conduct remote site assessments to determine the networking needs of clients
• Document the installation of the Toast POS system and lead an onboarding training plan for retail staff
• Manage several onboarding engagements simultaneously and assist customers post-live

Onboarding Consultant II, Retail

Business Development Rep

• Hire, coach and manage a team of Business Development Representatives (BDR) to exceed quota.
• Lead by example in demonstrating Toast’s core values and inspiring a culture of high performance, respect and fun.
• Manage day to day activities of the BDR team including: live coaching, career and skill development, monitor productivity metrics to identify opportunities and risks, and ultimately drive results on activity, opportunity generation and revenue creation.
• Keep a tight focus on outcomes, impact, and productivity, and report results to senior growth sales and marketing leadership.
• Work closely with cross-functional partners on the Retail Sales Team, such as managers and account executives, to ensure proper alignment on opportunity quality.
• Work to identify the best talent in our industry and maintain headcount requirements across your team.

Business Development Manager

Analyst

• Lead the definition and evolution of risk frameworks across the customer lifecycle, with a focus on early-stage and onboarding risk.
• Design, develop, and own core fraud and risk metrics that inform decision-making, performance measurement, and strategy.
• Partner with internal stakeholders (Product, Engineering, Risk Operations) to translate analytical insights into scalable solutions.
• Evaluate, integrate, and manage external data sources to enhance risk detection and decisioning capabilities.
• Define data requirements and partner with engineering to build and maintain reliable, production-grade data pipelines.
• Act as a thought leader in fraud analytics, setting best practices for measurement & risk modelling.

Principal Fraud Analyst, Payments – Onboarding

Collections

• Manage and track incoming payments
• Manage account statuses
• Identify and solve inconsistencies
• Regularly update accounts receivable database
• Inform clients on their outstanding debts and deadlines
• Answer client inquiries and address any issues that may arise
• Work closely with other support teams to ensure customer issues are resolved timely and completely

Collections Representative

Marketing

• Build and launch multi-channel referral touchpoints, including emails, in-product placements, and social posts designed to drive customer engagement.
• Support Sales activation by creating and maintaining the one-pagers, slide decks, and email templates that empower our teams to generate referrals.
• Execute targeted referral initiatives for specific business units, including Retail, International, and Strategic Cuisine.
• Partner with Marketing, Sales, and Care to ensure a seamless advocate experience and identify gaps in the existing referral journey.
• Continuously evaluate the referral journey to identify ways to simplify the experience for our advocates and improve efficiencies for our internal teams.

Associate – Referral Marketing

Solutions Engineer

• Assist sales teams in presenting the Toast product and platform to prospects
• Become an expert in the product with complete knowledge of the technologies and the application software
• Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
• Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
• Work closely with Sales Enablement regionally to provide training and product expertise
• Attend trade shows and other events as a Toast brand ambassador
• Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
• Must have the ability to work with minimal supervision
• A strong spirit and energy to provide the best support in the restaurant industry
• Comfortable working in an entrepreneurial environment

• Design, build, deploy, and maintain highly resilient and scalable systems that are critical to our customers’ success
• Lead complex projects that span multiple teams to improve functionality and reliability for our customers
• Design solutions that anticipate and accommodate future needs while considering tradeoffs
• Effectively communicate technical direction, guide our team through execution while driving team quality practices
• Act as a force multiplier in improving engineering productivity
• Diagnose performance bottlenecks and implement optimizations
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Staff Software Engineer

Product Analyst

• Partner cross-functionally to support analytics needs for a specific product area or initiative.
• Write SQL queries and use analytics tools to create datasets and analyses that measure product usage, performance, and customer outcomes.
• Build and maintain dashboards and recurring reports that help teams monitor key metrics and trends.
• Support experimentation efforts by helping define success metrics and analyzing results of A/B tests and product experiments.
• Develop a strong understanding of product and operational data sources to ensure accurate and consistent reporting.
• Enable self-service capabilities and build on trustworthy datasets.
• Perform data quality checks and proactively identify anomalies or inconsistencies and improve data processes.
• Translate analytical findings into clear insights and recommendations for product teams.
• Contribute to shared analytics documentation, metric definitions, and best practices.
• Proactively identify areas outside the regular stream of business requests where analytics can add value.

Customer Success Manager

• Manage a team of 6-8 CSMs to provide the best-in-class customer experience while exceeding growth and retention goals.
• Exceed monthly, quarterly, and annual revenue, nps, go live, and product activation/ adoption goals.
• Work closely with cross-functional partners to drive the highest levels of customer success throughout the post-live customer journey.
• Develop and implement innovative ways to work smarter and scale the team.
• Act as a point of escalation for restaurant customer concerns and acute issues.
• Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.
• Manage the use of Salesforce.com and all related applications.
• Work with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, surveys, and more.
• Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment.

Manager, Customer Success

Analytics Engineer

• Develop the Analytics layer in our data warehouse using dbt code. This layer of our data warehouse makes our source data more accessible and consistent for our stakeholders, enabling them to get the data they need to make the right decisions.
• Define complex business logic using SQL to help measure success across various departments & teams.
• Collaborate with business partners to understand their data needs, and ensure those needs are met by our dbt models.
• Work closely with both the data engineering team to ensure scalability across the DIP platform.