Manager, Managed Marketing

Toast

Manager of Marketing Success team at Toast helping restaurants enhance their digital marketing operations. Leading a group to implement strategies and optimize customer engagement.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $115,000 - $184,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership and development, with a strong focus on customer success and marketing strategies. Proven ability to implement processes, build playbooks, and manage workloads effectively in a high-growth environment.

Highest-signal resume keywords

Team LeadershipCustomer Success ManagementProcess DevelopmentProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessMarketingProcess DevelopmentCapacity PlanningWorkload ManagementQuality AssurancePlaybook CreationSLA DevelopmentProject ManagementTechnical Aptitude

Soft Skills

Interpersonal SkillsCoachingAnalytical ThinkingCreativityExecution Orientation

Industry Keywords

High Growth EnvironmentEscalation ManagementTeam DevelopmentHospitality Background

About the role

Key responsibilities & impact

Hire, develop, coach and manage a team of Marketing Success Managers
Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews, and create career development paths
Handle escalations and quality: serve as the first line for customer escalations
Develop and implement innovative ways to work smarter and scale the team

Requirements

What you’ll need

8+ years in customer success or marketing
2+ years experience successfully leading & managing teams
Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management
Excellent communication, interpersonal and writing skills
Love for developing people in a high growth environment
Enthusiastic about technology with demonstrated technical aptitude
Strong project management skills and an ability to multitask
Creative, analytical and execution-oriented
Ability to effectively operate both strategically and tactically
Hospitality background is a nice to have.

Benefits

Comp & perks

Competitive compensation and benefits programs
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities