Onboarding Consultant I, EC MLO

Toast

Onboarding Consultant aiding restaurant owners in adopting Toast Payroll. Managing onboarding processes and customer relationships to ensure smooth implementation.

Posted 7/8/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Leverage your Toast Payroll product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation and adoption experience.
The Onboarding Consultant is responsible for guiding customer through initial onboarding steps, including setting up client databases utilizing information from the previous payroll provider or data provided by the client
Create & lead an onboarding training plan for each customer on how to leverage the Toast product configured to their business and workflow
Manage several onboarding projects simultaneously, with a large book of business (60+ restaurants) in your backlog
Effectively collaborate with other Strategic Cuisines teams at Toast including but not limited to sales, onboarding, marketing, etc.
Ensure the customer’s transition to Toast Payroll goes smoothly and that you are available throughout the implementation to assist and guide the customer remotely
Assist and guide by providing post-live guidance, troubleshoot problems or follow-up training as needed by the customer
Assist in translation of customer-facing resources English to Mandarin as needed

Requirements

What you’ll need

Bilingual/Fluent in Spanish and English required - both verbal and written
3 + years of experience in a role responsible for customer satisfaction and business operations
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Benefits

Comp & perks

Competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Learn more about our benefits at https://careers.toasttab.com/toast-benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client Database SetupOnboarding Plan DevelopmentTroubleshootingPost-Live GuidanceData Translation

Soft Skills

Excellent CommunicationOrganizational SkillsInfluencing SkillsAbility to Navigate Competing PrioritiesIndependent Operation