Principal Technical Program Manager

Toast

Principal Technical Program Manager at Toast overseeing the Toast IQ agent release program. Focusing on cross-functional collaboration and coherent go-to-market strategy across multiple business lines.

Posted 7/14/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesLead💰 $181,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical program management, with a focus on cross-functional program ownership and the ability to engage with engineering teams on complex architectural discussions. Proven track record in establishing governance structures and operating rhythms that enhance organizational alignment and program success.

Highest-signal resume keywords

Technical Program ManagementCross-Functional Program OwnershipTechnical FluencyStrong Written CommunicationOperating Model Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementSoftware Engineering CollaborationRisk ManagementDependency ManagementLaunch Coordination

Soft Skills

High JudgmentClear Narrative Translation

Industry Keywords

Go-To-Market StrategyOperating RhythmsGovernance StructuresCross-Organizational Alignment

About the role

Key responsibilities & impact

Design, own, and continuously improve the monthly agent release program.
Set and hold the platform-readiness bar.
Drive go-to-market coherence across LOBs.
Instrument launch health and build reporting that matters.
Operate with high judgment in ambiguous situations.
Establish the operating rhythms, governance structures, and cross-functional alignment mechanisms.

Requirements

What you’ll need

12+ years of technical program management working directly with software engineering teams.
Track record of owning cross-functional programs end to end — not just coordinating them — from design through launch, across teams with competing priorities.
Technical fluency sufficient to engage meaningfully with engineers on architecture, dependencies, and risk.
Demonstrated ability to build repeatable operating models.
Experience managing cross-org dependencies and aligning teams you don't control.
Strong written communication; you can translate complex program status and risk into a clear narrative for senior leadership.

Benefits

Comp & perks

Competitive compensation and benefits programs
Health insurance
Retirement plans
Paid time off
Professional development opportunities.