Toast

Customer Success Manager

• Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
• Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
• Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
• Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
• Build cross-functional partnerships and collaborate closely to engage customers when necessary

Customer Success Manager II, Regional Mid Market

Product Marketing

• Own the vision, strategy, and roadmap for a key area of Toast’s GTM technology ecosystem
• Lead end-to-end product development across GTM systems
• Partner with Sales, Marketing, Customer Success, and Revenue Operations leaders
• Translate complex business processes into scalable, well-designed product solutions
• Drive improvements across core platforms such as Salesforce
• Make informed prioritization and tradeoff decisions
• Partner closely with Engineering and Design to deliver high-quality solutions
• Define and track success metrics

Senior Product Manager, GTM

Salesforce Developer

• Drive the development of high-performance Salesforce solutions, Salesforce CPQ, spanning Apex, LWC, and complex integrations.
• Ensure all solutions adhere to best practices regarding the Salesforce Data Model, Security, Sharing, and Visibility.
• Act as a technical mentor to junior and mid-level developers.
• Oversee the end-to-end deployment lifecycle, including GitHub PR processes, merge conflict resolution, and CI/CD best practices.
• Partner with leadership to provide accurate story sizing and project estimates within a SCRUM framework.
• Act as the final line of defense for complex production issues.

Lead Salesforce Developer, CPQ

Data Scientist

• Lead, influence and contribute across R&D to drive business value for Toast and our restaurant customers
• Collaborate closely with product and engineering stakeholders to drive strategic direction for Toast’s AI-enabled products
• Work closely with leaders from Data Science, ML Engineering and Platform teams to help shape and execute the vision of ML Platform at Toast
• Break down larger ML initiatives into smaller problems that enables data science to deliver incremental business value and lead the team to execute on them
• Coach and mentor data scientists and ML engineers to be successful in their career growth
• Incorporate up-to-date DS approach as best practices for the team
• Help in continuing to build out and expand Toast’s AI product portfolio
• Work effectively in a dynamic, changing environment while focusing on key goals and objectives

Senior Manager, Data Science, Machine Learning

• Work cross functionally to ensure the current and future success of key Toast customers
• Be the voice of the customer to help improve Toast sales, onboarding, and support
• Earn the trust of our customers and partners to build in-depth relationships by having a complete understanding of their business goals and objectives
• Provide real time guidance to customers that empower and enable them to complete certain requests as a selfservice
• Assist in driving key metrics that improve the experience of customers and shared partner stakeholders
• Manage the inbound channel of customer requests in an organized, detailed oriented manner while leading with empathy
• Leverage various methods of outreach to increase engaged customer connects
• Have deep understanding of Toast product suite and ability to demo and discuss features and benefits to ensure customer is getting the most out of the product
• Retain and grow SaaS revenue through both proactive and reactive engagement by utilizing product recommendations of Toast first party and partner products

Franchise Success Manager II, ENT

Operations

• Act as the primary Payments SME for the Sales organization, assisting with the negotiation and positioning of Toast’s product offerings for MME prospects.
• Perform complex payments data analyses to drive informed pricing decisions and manage related financial data sets.
• Lead cross-functional strategic projects to improve operational processes and optimize Toast’s payments infrastructure for scale.
• Manage high-level customer interactions and resolve complex payments inquiries to ensure a seamless merchant experience.
• Act as a mentor and resource for junior team members, fostering technical growth and best practices within the team.
• Monitor and maintain internal Service Level Agreements (SLAs) to ensure timely and accurate support for all internal stakeholders.
• Partner with Sales Enablement to develop and deliver educational content regarding Toast’s payments solutions and market positioning.
• Utilize Salesforce, Excel, PowerPoint, and SQL on a daily basis to manage workflows, analyze performance, and present findings to leadership.

Senior Payments Pricing & Operations Analyst – Mid-Market/Enterprise

Program Manager

• Define pilot strategy, including mission, goals, success metrics, and alignment with company growth objectives
• Build and manage pilot roadmaps, timelines, milestones, and success criteria
• Identify key hypotheses, business questions, and performance thresholds for each initiative
• Lead cross-functional teams and establish clear ownership and accountability
• Stand up pilot working groups, set meeting cadence, and ensure alignment across all stakeholders
• Partner with Sales to develop prospecting strategy, funnel tracking, and performance visibility
• Ensure pilots are properly resourced with tools, training, enablement materials, pricing, and operational workflows
• Monitor execution, track performance via dashboards, and ensure on-time delivery against goals
• Analyze results and translate insights into actionable recommendations
• Lead executive readouts and deliver clear, data-driven recommendations on scaling, iterating, or discontinuing pilots
• Build repeatable pilot playbooks, data strategies, and scalable processes
• Drive operational efficiency through tooling, AI, and optimized organizational structures

Program Manager – Sales Commercialization

Sales

• Evolve the team’s mission and org design to maximize revenue levers
• Architect the long-term vision for product validation
• Standardize frameworks, systems, and tools for experimentation
• Drive high-stakes decisions and manage the decision engine for leaders
• Establish decision frameworks and manage risk for evaluations
• Define and own metrics and tracking systems for actionable insights
• Recruit and develop a high-performing team fostering a growth culture
• Translate field insights into long-term strategic investments

Director, Sales Commercialization

• Lead the design, development, and implementation of complex solutions within the Salesforce platform
• Design and implement 'Agentic' workflows to automate complex business processes
• Integrate AI/ML models with Salesforce to drive predictive analytics
• Mentor and guide a team of Salesforce developers

Lead Salesforce Developer

Product Manager

• Interface daily with stakeholders and engineering partners, bridging the gap between the business value and technical support systems
• Own and deliver outcomes for high-impact strategic initiatives, from design to measured results
• Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery
• Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome
• Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding
• Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems
• Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status

Principal Product Manager, Sales & Marketing

Product Designer

• Lead design strategy and execution for the Toast Now App
• Craft native mobile experiences (iOS and Android)
• Guide the evolution of AI-first mobile experiences
• Collaborate closely with product and engineering to define strategy
• Set a high bar for visual and interaction design
• Inspire your team to push boundaries of what’s possible

Senior Product Designer – UX/UI, Mobile

Artificial Intelligence

• Identify high-impact opportunities to improve credit risk workflows using AI across underwriting, portfolio monitoring, policy interpretation, and collections
• Design and deploy internal AI copilots that help analysts draft credit memos, summarize merchant performance, and interpret key risk signals
• Build tools that automatically generate risk narratives, portfolio commentary, and merchant-level performance summaries
• Partner with Engineering, Data Science, and Product to implement AI-powered tools using structured data, internal APIs, and secure LLM platforms
• Develop prompt frameworks and workflows that combine deterministic risk metrics with AI-generated insights while maintaining explainability and human oversight
• Conduct portfolio analyses to identify merchant performance trends and emerging risk signals
• Redesign risk processes to reduce manual work, automate recurring analysis, and increase analyst productivity
• Collaborate with Credit Risk, Compliance, Engineering and Operations to responsibly deploy and scale AI-enabled workflows

Credit Risk Analytics Lead

Marketing

• Lead and develop a high‑performing team of 10-12 Specialists
• Handle escalations and quality
• Develop and implement innovative ways to work smarter and scale the team
• Uncover and create opportunities to drive customer growth

Marketing Services Manager

• Own the product vision, strategy, and roadmap for Consumer Payments, aligning near-term execution with Toast’s long-term strategy.
• Define the end-to-end consumer payment experience across areas such as wallet, stored value, guest checkout, rewards-linked payments, and emerging lower-cost payment methods.
• Partner with Consumer and Guest teams to create payment experiences that are seamless, intuitive, and habit-forming for diners across Toast surfaces.
• Work closely with other Payment teams, Risk, Finance, Legal, and Operations teams to design solutions that are compliant, scalable, and economically compelling.
• Drive product discovery and prioritization grounded in customer needs, business impact, technical feasibility, and strategic differentiation.
• Lead complex cross-functional initiatives involving internal platform teams and external partners.
• Translate broad strategic goals into clear milestones, measurable outcomes, and focused execution plans.
• Use data to evaluate adoption, engagement, conversion, retention, payment mix, margin impact, and customer value.
• Communicate strategy, priorities, tradeoffs, progress, and risks clearly to senior leadership and stakeholders across Toast.
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

Senior Product Manager, Consumer Payments

Manager

• Lead the end to end strategy through execution of Toast’s global transportation function
• Build and own Toast’s Trade & Compliance program through collaboration with all necessary internal and external parties (i.e. advisory, counsels, brokers and forwarders)
• Mentor and coach the logistics team on implementing best practices
• Communicate, escalate and manage risks that are identified with international transportation
• Be a key member of the team that identifies and selects vendors (i.e. carriers, forwarders, brokers etc..) to ensure that Toast has the required capacity to execute per the supply plan at optimal cost
• Serve as a champion of Logistics IT systems, implementing and utilizing technology tools (i.e. AI, freight visibility and freight pay systems) while leveraging vendor systems as applicable to provide visibility to freight and freight spend
• Support function leadership in managing the transportation budget, delivering the operation at forecast, while leading cost savings initiatives for year over year improvements
• Collaborate with key internal stakeholders such as Commercial, Planning, Warehousing/3PL operations, Product, Engineering, IT, Finance, Accounting, as well as external partners to optimize the end to end Logistics flow of materials and data