Thomson Reuters

Customer Success Manager

• Own and manage a portfolio of client accounts focusing on renewals, retention, and price yield
• Build trusted relationships with clients, including senior and C-suite stakeholders
• Proactively reduce cancellations through regular engagement, value-led conversations
• Develop and execute customer success plans to improve satisfaction, retention, and onboarding
• Drive product adoption by creating usage plans and identifying training needs
• Maintain accurate forecasting, CRM records, territory plans, account health updates

Attorney

• Manages the research for law awards, including the preparation of nomination forms, award methodology, and judging packs
• Conducts research to identify opportunities and target markets for local and regional events in Asia
• Identifies, invites, and secures the award finalists, judges, and prestigious guests
• Manages database growth and proactive communications with the target audience
• Manages event marketing via e-mail campaigns, websites, social media, and other platforms
• Coordinates the production of events from conception to completion
• Assists with the on-site logistical management of events
• Conducts pre and post-event evaluation, including data, analysis, and reports

Awards Researcher, Event Researcher

Marketing

• Lead the development and implementation of comprehensive marketing plans and strategies tailored for partner channels
• Drive creative campaign development from concept to execution
• Manage the delivery of marketing assets and programs
• Collaborate closely with sales teams to align marketing efforts with sales objectives
• Conduct thorough market research to identify opportunities
• Establish and implement best practices in partner marketing
• Monitor and measure the performance of all partner marketing activities
• Provide strategic marketing consulting to partners
• Oversee the effective implementation of marketing strategies across various partner segments

Senior Partner Marketer

Solutions Engineer

• Build and operate integrations across Commercial and Corporate Systems with focus on SAP
• Manage end-to-end integration quality for M&A initiatives
• Engage with business teams to ensure integration supports project gaps
• Standardize processes and drive automation where appropriate
• Mentor and support team members

Senior Systems Integration Engineer

Controller

• Independently manage local statutory and tax compliance either for a Country or a group of Countries, by working closely with 3rd party service providers
• Work with various business partners independently to ensure legal entities are accurately, completely and timely accounted for in the enterprise systems, as well as to ensure good controls of underlying processes are in place
• Ensure the month end close in line with Thomson Reuter’s global reporting timetable, reviewing to ensure that critical accounts are reconciled to underlying documentation, that transactions are coded accurately in line with Thomson Reuters and local accounting policies
• Analysis of all Balance Sheet and Cost accounts
• Liaise with auditors on Statutory & internal audits
• Participate in regional balance sheet and cost reviews. In conjunction with the Tax Department completion of tax packs, booking of tax provisions and monitoring tax accounts movements
• In conjunction with the Transfer Pricing Department review the quarterly calculation for Group books and perform the true up Calculation for local books
• Provide support as appropriate in any tax audits as agreed with the Tax Department either directly or through 3rd party providers

Assistant Controller

Account Manager

• Proactively engage at the field level with Partners to promote Thomson Reuters products
• Develop business plans and playbooks to drive internal/external execution of objectives
• Own relationships at multiple levels of Partner
• Manage partner sales pipeline and provide accurate forecasts to management
• Report on progress to plan, activities and partner performance
• Drive and participate in regular QBRs with Partner leadership
• Identify growth opportunities to create needs and competitive solutions
• Lead a global virtual team across Thomson Reuters

Partnership Manager

Account Executive

• Serve as a subject matter expert on SafeSend Returns (SSR) and SurePrep, articulating their value to accounting firms and their clients.
• Operate in an overlay capacity, partnering with Tax Workflow sales reps to codevelop strategies, align on territory plans, and jointly drive sales success.
• Lead the full sales cycle—from opportunity identification to close—including handling objections, negotiating terms, and addressing EULA concerns.
• Prepare and present sales forecasts, territory insights, and performance metrics.
• Generate and qualify leads through multiple channels including webinars, trade shows, firm lists, sales campaigns, and cross-selling within the existing SafeSend and SurePrep customer base.
• Collaborate on pricing strategies, product quotes, and CRM best practices to ensure accurate and timely data capture.
• Consistently meet or exceed monthly, quarterly, and annual sales goals.
• Act as a mentor and resource to Associate and Sales Executives, contributing to team development and knowledge sharing.

Senior Sales Executive – SafeSend/SurePrep

Director

• Define and lead the Partner Launch PMO operating model, scope, and maturity roadmap
• Set the strategic direction for governing partner launches across all partner types
• Leverage launch performance data, risk trends, and retrospective insights
• Act as a strategic thought partner to the VP, Partner Strategy & Operations
• Own the design, enterprise rollout, and continuous improvement of the partner launch framework
• Serve as the central orchestration and governance lead for strategic partner launches
• Establish and enforce common Strategy and Operations program standards
• Partner closely with Strategic Initiatives and P&A leadership to provide clear visibility into program portfolio health

Director, Partner-Integrated Delivery & Launch PMO

• Lead digital demand generation strategy for the Commercial segment within the Corporates business
• Build and scale integrated, digital-first demand programs designed to acquire and engage commercial and SMB customers
• Develop demand strategies across multiple product segments, aligning messaging, channel strategy, and investment to customer needs and buying journeys
• Drive full-funnel marketing programs across paid media, email, web, nurture, lifecycle marketing, and conversion optimization
• Partner closely with Sales, Product Marketing, Content, Digital, and other cross-functional teams
• Use data, testing, and performance insights to optimize demand generation effectiveness
• Establish measurement frameworks and reporting to track funnel performance, pipeline impact, and campaign effectiveness
• Manage budget allocation across programs and channels
• Lead cross-functional teams and external partners to ensure strong execution and continuous improvement

Senior Director, Marketing Strategy

• Research and recommend technical standards and best practices
• Collaborate with external and internal stakeholders to define product roadmaps
• Make data-driven decisions and resolve stakeholder issues
• Work in a collaborative team-oriented environment
• Continuously update with next generation technology and contribute to development practices
• Define and update solution roadmaps and ensure adherence to architecture governance

Associate Solutions Architect

• Guide customers through the full post-sale implementation lifecycle, from handoff to go-live, coordinating milestones across stakeholders to ensure a smooth rollout
• Deliver training and enablement for end users and administrators
• Support customers in translating product capabilities into real workflows and practical use cases
• Support pilot programs and early engagements with a focus on demonstrating value
• Track usage, engagement, and onboarding progress to inform next steps
• Build relationships with key stakeholders across law firms, understanding client goals and aligning platform usage to their broader business objectives
• Act as a trusted partner and advocate throughout the customer lifecycle, surfacing product feedback and implementation insights to internal teams
• Manage multiple onboarding efforts simultaneously, ensuring clarity on timelines and deliverables
• Partner with Sales, Product, and Engineering to navigate dependencies, deliver outcomes, and improve internal processes and customer-facing workflows

• Develop account plans for new and existing accounts
• Prospect new customers and new business
• Close full solution sales to corporate customers
• Maintain a clean sales pipeline
• Handle major accounts with revenues of $500M+
• Meet or exceed revenue targets
• Work closely with other teams to tailor solutions
• Establish relationships with key decision-makers

Senior Account Executive, Tax/Trade

• Prospecting new business opportunities with new and existing customers
• Manage a list of major accounts, leading the sales process
• Meet or exceed revenue targets and maintain a clean sales pipeline
• Collaborate cross-functionally to tailor solutions to customer needs
• Establish relationships with key decision-makers and stakeholders
• Regular updates to CRM system, engage in direct client meetings

Account Executive, Risk

• Be a deep product expert on our AI-enabled CoCounsel suite of products.
• Deliver all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise.
• co-creating customer success plans, delivery executive business reviews, demonstrate value, identifying and mitigating risk while retaining and growing the customers relationship with Thomson Reuters.
• Serve as deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.
• Develop enablement for customers in partnership to serve our digital strategy.
• Develop enablement to educate Thomson Reuters employees.
• Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.
• Effectively partner with all relevant internal and external partners and stakeholders.
• Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately.

• Lead and develop a team of sellers focused on partnership-led growth.
• Own team quota attainment and revenue performance across business motions.
• Build and scale partner-sourced pipeline within HVG firms.
• Drive new logo pipeline and conversion within Core firms.
• Coach sellers to position AI solutions as firm-level transformation drivers.
• Monitor team activity through Salesforce and Gong for forecast accuracy.
• Recruit, onboard, and ramp new sellers as the team scales.

Customer Success Manager

Awards Researcher, Event Researcher

Senior Partner Marketer

Senior Systems Integration Engineer

Assistant Controller

Partnership Manager

Senior Sales Executive – SafeSend/SurePrep

Director, Partner-Integrated Delivery & Launch PMO

Senior Director, Marketing Strategy

Associate Solutions Architect

Customer Success Manager

Senior Account Executive, Tax/Trade

Account Executive, Risk

Customer Success Manager

Sales Manager – Partnerships, Alliances, New Sales