Thomson Reuters

Product Manager

• Lead and develop the product management function for assigned products and initiatives.
• Manage and coach product team members, providing leadership, direction, and support.
• Define and evolve product strategy focused on customer needs, value proposition, and business impact.
• Partner with technology, commercial, and business stakeholders to prioritize initiatives and align execution.
• Influence peers and cross-functional partners to drive decisions and outcomes.
• Identify opportunities to improve and modernize products, including migration from legacy/on-premise solutions to cloud-based environments.
• Contribute to MVPs, proof of concepts, and fast-win initiatives that generate measurable impact.
• Ground product decisions in market needs, customer insight, and long-term product value.
• Apply agile methodologies and frameworks to support product development and delivery.
• Act as a key point of contact between product and technology teams and contribute to product innovation.
• Support evaluation and potential adoption of emerging technologies, including practical AI use cases.

Manager, Product Management

AI Engineer

• Own backend and AI orchestration systems powering AI agents, conversations, workspaces, and knowledge bases across CoCounsel for Audit
• Define patterns for MCP servers, agent design, novel LLM uses, experimentation, and scalable infrastructure
• Shape platform integration strategy across new and existing Thomson Reuters audit systems
• Build and evolve systems operating over millions of documents, structured tax data, changing laws, and thousands of concurrent AI interactions
• Lead multi-quarter initiatives across AI, product, and infrastructure
• Mentor senior and mid-level engineers on system design, code quality, and AI integration
• Collaborate with AI/ML engineers, researchers, designers, and product managers
• Help shape the roadmap, technical strategy, engineering culture, experimentation, testing, rollout, and postmortems
• Architect and implement backend services using Python, FastAPI, PostgreSQL, AWS, and Vercel
• Build AI orchestration involving routing, tool calling, MCP servers, multi-step workflows, safety, guardrails, and third-party LLM error handling
• Design high-throughput, low-latency AI workloads using caching, queuing, rate-limiting, model failover, and cost/performance trade-offs
• Work with large-scale data, retrieval and search, vector stores, and indexing strategies
• Establish and refine SLOs, observability, and incident response for correct, auditable, and trustworthy AI systems

Staff Software Engineer – AI Platform

Full-stack Engineer

• Build and operate the Customer Files Orchestration Service end-to-end
• Orchestrate customer document upload, storage, extraction, embedding, and indexing
• Design, implement, test, deploy, scale, and operate distributed systems handling millions of files
• Own meaningful parts of the orchestration service from ambiguous problem definition through design, ADR, implementation, release, and operation
• Make decisions about consistency, delivery guarantees, idempotency, leases, heartbeats, crash recovery, and compare-and-swap state transitions
• Build fair queuing, rate limiting, backpressure, circuit breaking, dead-letter handling, and autoscaling systems
• Design and maintain versioned, documented, backward-compatible file and workspace APIs
• Anticipate and prevent concurrency and load-related failure modes
• Participate in primary on-call rotation, lead incident response, and drive post-mortems
• Instrument and trace systems to diagnose downstream notification and file-location issues
• Automate recurring manual fixes and improve runbooks
• Mentor engineers through code and design reviews
• Partner with storage, extraction, indexing, connectors, and front-end teams
• Perform system design, development, and operations without a separate DevOps function
• Communicate technical trade-offs, throughput implications, correctness costs, and deadline risks to product partners and the team

Senior Software Engineer

Research Scientist

• Lead an applied research team throughout the full product development life cycle from ideation and proof of concept through production scaling and feedback-driven iteration
• Be fully accountable for research deliverables across projects
• Lead and drive stakeholder engagement with Product, Engineering, subject-matter experts, and Design
• Develop in-depth knowledge of customer problems and data
• Maintain scientific and technical expertise through product deliverables, published research, and intellectual property
• Identify state-of-the-art technology relevant to Thomson Reuters products and leverage it to create customer value
• Provide input to the business and Labs leadership on long-term AI strategy
• Mentor and coach scientists and engineers on best practices and foster innovation, collaboration, and continuous learning
• Design and deliver AI solutions using NLP, information retrieval, machine learning, and generative AI
• Use information retrieval techniques, prompting workflows, model training, and evaluation design to build and optimize solutions

Lead Applied Scientist

Consultant

• Lead, mentor, and develop a team of Business Applications Consultants and System Configuration experts
• Drive continuous improvement initiatives to reduce implementation time and cost through standardized processes, best practices, and knowledge sharing
• Conduct configuration review sessions to ensure consistent delivery of high-quality solutions aligned with client requirements and product capabilities
• Serve as the lead C-Track product and solutions expert for clients and internal teams
• Guide consultants in requirements gathering, business analysis, business process modeling, and solution design
• Organize, review, and oversee business analysis deliverables, including requirements, design documents, test specifications, and project artifacts
• Partner with Engagement Managers to prioritize work, allocate resources, and ensure projects are delivered on time, within scope, and with high quality
• Foster collaboration, mentorship, and professional development to strengthen team capabilities and support career growth
• Oversee customer testing and validation activities with Quality Assurance teams
• Lead data analysis, migration, and mapping activities
• Support hiring, onboarding, workforce planning, and team growth initiatives
• Support new customer implementations and existing customer growth initiatives
• Help refine business processes and drive business expansion for the Court Management Solutions business

Business Applications Consultant – Manager

• Lead, mentor, and develop a team of Business Applications Consultants and System Configuration experts
• Drive continuous improvement initiatives to reduce implementation time and cost through standardized processes, best practices, and knowledge sharing
• Conduct configuration review sessions to ensure consistent delivery of high-quality solutions aligned with client requirements and product capabilities
• Serve as the lead C-Track product and solutions expert for clients and internal teams
• Guide consultants in requirements gathering, business analysis, business process modeling, and solution design
• Organize, review, and oversee business analysis deliverables, including requirements, design documents, test specifications, and project artifacts
• Partner with Engagement Managers to prioritize work, allocate resources, and ensure projects are delivered on time, within scope, and with high quality
• Foster collaboration, mentorship, and professional development to strengthen team capabilities and support career growth
• Oversee customer testing and validation activities with Quality Assurance teams
• Provide leadership for data analysis, migration, and mapping activities
• Support hiring, onboarding, workforce planning, and team growth initiatives
• Support new customer implementations and existing customer growth initiatives
• Help refine business processes and drive business expansion for the Court Management Solutions business
• Travel approximately 5-20% may be required for project activities, training, and go-live events

Associate

• Work closely with customers, partners, and internal stakeholders to ensure successful customer retention
• Retain future lapse accounts, perform renewals, and identify upsell opportunities for an assigned territory and/or assigned leads
• Identify the best virtual engagement channel, including phone and video calls
• Validate customer needs, shape product plans, and drive retention deals to close
• Establish effective communication channels and ensure timely responses to client requests
• Engage Sales Specialists when deep product expertise is required to close or retain accounts
• Manage retention and renewal processes, negotiate contract terms and pricing, and coordinate internal departments for smooth transitions
• Handle customer escalations in retention when required
• Engage existing customers during and sometimes outside the renewal window to achieve retention and renewal targets
• Provide training and support to end users
• Identify upsell and cross-sell opportunities and recommend solutions based on customer requirements and budget constraints
• Participate in group problem-solving efforts and collaborate with team members

Associate Renewal Specialist

Controller

• Own end-to-end monthly, quarterly, and annual close processes for all global entities
• Establish close calendars, checklists, and quality gates to reduce cycle time
• Establish and enforce US GAAP and local statutory GAAP accounting policies and procedures
• Prepare consolidated and entity-level financial statements, management reporting packages, and Board/Audit Committee materials
• Lead statutory and regulatory reporting across operating jurisdictions
• Serve as primary contact for external auditors and manage audits and interim reviews
• Direct billing, invoicing, collections, cash application, accounts payable, travel and expense, payroll, royalty payments, and sales commission processing
• Design and implement internal and operational controls, including SOX-equivalent rigor
• Manage cash forecasting, intercompany settlements, and working capital optimization with the CFO
• Oversee distribution waterfall calculations, Tax Quarterly Distributions, and trigger-event-related payments
• Oversee direct tax compliance and planning, including U.S. federal and state income tax, international filings, transfer pricing, and partnership tax reporting
• Manage indirect tax functions including sales and use tax, VAT/GST, and other transaction taxes
• Partner with external tax advisors and Member tax teams
• Build, lead, and develop a global accounting and financial operations team of up to 50 professionals
• Lead selection, implementation, and optimization of ERP, general ledger, consolidation, billing, payroll, and reporting systems
• Own the finance technology roadmap
• Drive automation, RPA, AI, and machine learning applications in finance
• Establish scalable shared-services and center-of-excellence models
• Evaluate in-house versus outsourced finance functions
• Build and manage the Audit Committee relationship
• Collaborate with the CFO on Board reporting and shareholder communications
• Manage finance-process migration from Thomson Reuters shared services to standalone JV capabilities during the Transition Services Agreement period

Global Controller

Artificial Intelligence

• Assist in facilitating AI enablement workshops, hands-on labs, and office hours
• Provide technical support during live training sessions
• Manage participant questions and capture feedback
• Design, test, and refine AI training modules, slide decks, templates, and case studies
• Create practical examples for non-technical and technical audiences
• Support Claude AI adoption by documenting use cases and creating how-to guides
• Troubleshoot AI adoption barriers in partnership with the team
• Participate in intern networking activities and the monthly Coffee with Leaders series
• Build connections between interns and senior leaders
• Represent the training program in team meetings
• Amplify awareness of AI learning opportunities across TR México
• Organize training recordings, create FAQ resources, and maintain an inventory of training assets
• Ensure self-paced learning materials are easy to find and understand

AI Training, Claude Implementation Intern

• Research and identify AI use cases across operational and strategic processes.
• Prototype AI solutions using ChatGPT, Claude, and other emerging technologies.
• Document workflows and automate manual processes with AI applications.
• Collaborate with cross-functional teams to map and implement transformation initiatives.
• Create guides, tutorials, and best practices for AI tool adoption.
• Support data analysis and visualization of implementation results.
• Present recommendations and value propositions to stakeholders.

AI Transformation Intern

Revenue Operations

• Act as the primary operational partner to segment sales leadership
• Own the rhythm of business and cadence of operational reviews
• Facilitate weekly, monthly, and quarterly business reviews, including pipeline reviews, forecast calls, performance reporting, and account planning
• Track and communicate performance against KPIs and revenue milestones in real time
• Liaise between field and central functions to operationalize leadership decisions
• Manage complex, multi-phase cross-functional projects
• Partner with HR on organizational design, headcount planning, and talent strategy
• Lead data quality standards and process improvements
• Drive Salesforce hygiene, adoption standards, and data governance
• Partner with Sales Compensation on plan design and compensation disputes
• Project manage Annual Sales Meeting planning
• Own segment Net Revenue Retention targets
• Embed renewal and expansion goals into scorecards, compensation, and performance reviews
• Build and maintain NRR tracking frameworks and identify at-risk accounts
• Develop retention and expansion strategies with segment leadership
• Interface with central Revenue Operations, Sales Enablement, Compensation, and Systems teams
• Represent the segment in President-level forecast calls
• Own data integrity, bottoms-up modeling, and revenue outlook commentary
• Build and maintain forecast models using pipeline health, conversion data, coverage ratios, and leading indicators
• Synthesize operational data into executive-ready narratives and recommendations
• Partner with Finance to reconcile submissions with targets and explain variances
• Develop forecast submission cadence and governance
• Own annual and in-year go-to-market strategy
• Translate revenue targets into territory, coverage, and capacity plans
• Define acquisition, expansion, and renewal plays with VP/SVP leadership
• Maintain market sizing and opportunity analysis
• Align GTM strategy with quota and territory design
• Monitor GTM effectiveness and recommend in-quarter course corrections

Manager, Revenue Operations – TAAP

Recruitment

• Serve as the strategic recruiting partner for Global Print
• Lead hiring across multiple leaders, locations, and countries
• Identify, engage, and attract high-performing passive talent
• Deliver a strong candidate and stakeholder experience
• Lead full-cycle recruiting from intake and strategy through accepted offer
• Build and execute recruiting and sourcing strategies aligned with stakeholder needs
• Develop diverse talent pipelines through technology, social media, referrals, community outreach, and professional networks
• Design effective assessment and interview processes
• Meet performance targets while delivering a high-quality candidate experience
• Use Workday to post roles, manage candidates and recruiting data, and develop reports

Senior Talent Acquisition Partner - Contractor

• Contribute to technical decision-making and influence product direction, cloud infrastructure, and application architecture
• Design and ship client-facing REST APIs, defining contracts up front and prioritizing developer experience and consumer ergonomics
• Build scalable cloud services processing millions of documents per month using AI/ML technologies including LLMs
• Collaborate with engineers, product managers, scientists, and legal experts
• Mentor junior engineers
• Contribute to the team's engineering culture

Vice President

• Define and execute the Agent Core engineering strategy
• Set technical direction for agent runtime infrastructure, AI intelligence pipelines, and the MCP-based customization platform
• Lead and develop engineering managers and their teams across a globally distributed organization
• Drive talent assessment, performance differentiation, and career development
• Own reliability, scalability, and security of the agent runtime
• Oversee user authorization flows, session and file storage interactions, memory pipelines, I18n infrastructure, and runtime optimization
• Drive Agent Intelligence capabilities including core agent capabilities, multilingual quality, organizational knowledge management, and long-term memory systems
• Build the Agent Customization platform for customer and partner custom skills, MCP tools, and third-party integrations
• Collaborate with engineering, AI Platform, Product Management, Design, and Security teams
• Establish best practices for AI system development, testing, observability, and responsible AI deployment in a regulated legal environment
• Report directly to the Head of Engineering for CoCounsel Next

Vice President, Engineering – Agent Core

Customer Support

• Respond to customer inquiries via phone, email, chat, and other channels
• Handle address changes, account changes and updates, order status, product feedback, password assistance, and billing inquiries
• Handle inquiries involving specific or complex products or customers
• Ensure customer contacts align with Thomson Reuters brand and values to maintain satisfaction and retention
• Analyze customer issues using policies and procedures and resolve them
• Interpret customer contracts and assess downstream impact to mitigate recurring issues
• Identify prospects for additional products and services and send leads to appropriate sales representatives
• Assist field representatives with account maintenance
• Log and classify all calls and assistance requests in the call tracking database
• Collaborate with internal teams to maintain consistent and accurate customer information
• Review customer feedback, identify operational improvements, and manage risks

Manager, Product Management

Staff Software Engineer – AI Platform

Senior Software Engineer

Lead Applied Scientist

Business Applications Consultant – Manager

Business Applications Consultant – Manager

Associate Renewal Specialist

Global Controller

AI Training, Claude Implementation Intern

AI Transformation Intern

Manager, Revenue Operations – TAAP

Senior Talent Acquisition Partner - Contractor

Senior Software Engineer

Vice President, Engineering – Agent Core

Customer Service Representative