Associate Renewal Specialist

Thomson Reuters

Associate Renewal Specialist retaining Thomson Reuters customers through renewals, retention deals, and upselling. Supporting legal, tax, accounting, compliance, government, and media professionals using trusted content and technology.

Posted 9/2/2026full-timeMexico City • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention and renewal processes, with a strong ability to negotiate contract terms and identify upsell opportunities. Proficient in effective communication and collaboration with customers, partners, and internal stakeholders to drive successful outcomes.

Highest-signal resume keywords

Customer Retention ManagementContract NegotiationUpsell and Cross-Sell IdentificationEffective CommunicationTraining and Support Provision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionRenewal ProcessesContract Terms NegotiationProduct KnowledgeSales Engagement

Soft Skills

Effective CommunicationProblem-SolvingCollaborationCustomer Escalation Management

Industry Keywords

Customer EngagementInternal Stakeholder CoordinationVirtual Engagement ChannelsCustomer Needs Validation

About the role

Key responsibilities & impact

Work closely with customers, partners, and internal stakeholders to ensure successful customer retention
Retain future lapse accounts, perform renewals, and identify upsell opportunities for an assigned territory and/or assigned leads
Identify the best virtual engagement channel, including phone and video calls
Validate customer needs, shape product plans, and drive retention deals to close
Establish effective communication channels and ensure timely responses to client requests
Engage Sales Specialists when deep product expertise is required to close or retain accounts
Manage retention and renewal processes, negotiate contract terms and pricing, and coordinate internal departments for smooth transitions
Handle customer escalations in retention when required
Engage existing customers during and sometimes outside the renewal window to achieve retention and renewal targets
Provide training and support to end users
Identify upsell and cross-sell opportunities and recommend solutions based on customer requirements and budget constraints
Participate in group problem-solving efforts and collaborate with team members

Requirements

What you’ll need

Core knowledge across products within the subsegment
Ability to engage Sales Specialists when deep product expertise is required
Ability to communicate effectively with customers, partners, and internal stakeholders
Ability to manage retention and renewal processes
Ability to negotiate contract terms and pricing with customers
Ability to coordinate with internal departments
Ability to handle customer escalations in retention
Ability to provide training and support to end users
Ability to identify upsell and cross-sell opportunities
Specific years of experience and education as defined in the Role Descriptions and Career Path Progression document

Benefits

Comp & perks

Flexible hybrid working environment for office-based roles
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and ESG initiatives
Career development, continuous learning, and skills development through Grow My Way programming
Flexible workplace policies supporting work-life balance and personal responsibilities